A framework for managing the lifecycle of transactional e-government services

Telematics and Informatics

Volumn 20, Issue 4, 2003, Pages 315-329

  Vassilakis, C ^a   Laskaridis, G ^a   Lepouras, G ^a   Rouvas, S ^a   Georgiadis, P ^a  

^a UNIVERSITY OF ATHENS   (Greece)

Author keywords

E government; Electronic service; Lifecycle framework

Indexed keywords

COMMUNICATION; INFORMATION TECHNOLOGY;

ELECTRONIC FORMS;

INFORMATION SCIENCE;

EID: 0038684563     PISSN: 07365853     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0736-5853(03)00011-X     Document Type: Article

References (20)

1. Accelio Worldwide, 2001. Accelio products presentation. Available from http://www.accelio.com/products/index.cfm.
2. Cognos, 2002. Cognos Business Inteligence. Available from http://www.cognos.com/km/gcn_excerpt.html.
3. Computer Sciences Corporation, 2002. CSC Knowledge Management. Available from http://www.csc.com/solutions/knowledgemanagement/.
4. DECOR Project, 2002. Delivery of context-sensitive organisational knowledge. Available from http://www.dfki.unikl.de/decor/KM-EUROPE-2000/decor-flyer.jpg.
5. eEurope, 2000. Common list of basic public services. Available from http://europa.eu.int/information_society/eeurope/action_plan/pdf/basicpublicserv ices.pdf.
6. eEurope, 2001. eGovernment indicators for benchmarking eEurope. Available from http://europa.eu.int/information_society/eeurope/action_plan/pdf/egovindicators. pdf.
7. European Commission, 1999. Public Sector Information: A Key Resource for Europe, Green paper on Public Sector Information in the Information Society. Available from http://europa.eu.int/ISPO/docs/policy/docs/COM(98)585/.
8. General Secretariat for Information Systems, 2001a. Results of the User Poll Regarding the Electronic Tax Return Submission Service. Available from http://www.gsis.gov.gr/04/poll/e1poll.html (in Greek).
9. General Secretariat for Information Systems, 2001b. Suggestions for Improving the Electronic Tax Return Submission Service. Available from http://www.gsis.gov.gr/05/e1-eval/assess.html (in Greek).
10. Alchemy product white paper, 2002. Alchemy product white paper. Available from http://www.imrgold.com.
11. International Standards Organisation, 1999. ISO 13407:1999: Human-centred design processes for interactive systems.
12. Jupp, V., 2001. eGovernment Lessons Learned, Challenges Ahead, eGovernment Conference: From Policy to Practice, 29-30 November 2001, Charlemagne, Brussels. Available from http://europa.eu.int/information_society/eeurope/egovconf/documents/eGovernment% 20Conference%20-%20Speech%20of%20Vivienne%20Jupp.doc.
13. Know-Net Consortium, 2002. Manage Knowledge for Business Value. Available from http://www.know-net.org/overview.shtml.
14. Oracle Corporation, 2001. Oracle E-Business Suite. Available from http://www.oracle.com/applications/index.html?content.html.
15. Robben, F., 2001. (Re)-organising for better services, eGovernment Conference: From Policy to Practice, 29-30 November 2001, Charlemagne, Brussels. Available from http://europa.eu.int/information_society/eeurope/egovconf/documents/ppt/Annex_2_ Benchmarking_Robben_presentation_30-11-2001.ppt.
16. Schemantics Inc., 2001.XMLForms. Available from http://www.schemantix.com/product/xmlforms.html.
17. Sommerville, I., 2000. Software Engineering, sixth ed., Addison-Wesley, Reading, MA, ISBN: 020139815X.
18. TheBrain Technologies Corporation, 2002. TheBrain Enterprise Knowledge Platform. Available from http://www.thebrain.com/.
19. W3 Consortium, 2002. XForms - The Next Generation of Web Forms. Available from http://www.w3c.org/MarkUp/Forms.
20. Web Accessibility Initiative, 1999. Web Content Accessibility Guidelines 1.0. Available from http://www.w3.org/TR/WCAG10/.