Communicating trust in e-commerce interactions

Management Communication Quarterly

Volumn 14, Issue 4, 2001, Pages 653-658

  Chadwick, Scott A ^a  

^a IOWA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84990379659     PISSN: 08933189     EISSN: None     Source Type: Journal    
DOI: 10.1177/0893318901144009     Document Type: Article

References (14)

1. Backhouse, J. P. (1998). Security: The Achilles heel of electronic commerce. Society, 35(4), 28-31.
2. Chadwick, S. A. (1999). Trust and rural health care providers in distributed organizations. Texas Journal of Rural Health, 27(2), 43-53.
3. Cheskin Research. (2000, July). Trust in the wired Americas [Online]. Available: http://www.cheskin.com/think/studies/trust2.html
4. Cheskin Research/Sapient. (1999). eCommerce trust study [Online]. Available: http://www.sapient.com/cheskin/
5. Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust on line: How merchants can win back lost consumer trust in the interests of e-commerce sales. Communications of the ACM, 42(4), 80-85.
6. Jarvenpaa, S. L., & Leidner, D. E. (1998). Communication and trust in global virtual teams. Journal of Computer-Mediated Communication [Online], 3(4). Available: http://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.html
7. Kim, J., & Moon, J. Y. (1998). Designing towards emotional usability in customer interfaces—Trustworthiness of cyber-banking system interfaces. Interacting With Computers, 10, 1-29.
8. Nath, R., Akmanligil, M., Hjelm, K., Sakaguchi, T., & Schultz, M. (1998). Electronic commerce and the Internet: Issues, problems, and perspectives. International Journal of Information Management, 18(2), 91-101.
9. Organisation for Economic Co-operation and Development. (1999). The economic and social impact of electronic commerce: Preliminary findings and research agenda. Paris: OECD.
10. Rhea, D. (2000, Winter). Trust me. Critique, 14, 74-79.
11. Shapiro, D., Sheppard, B. H., & Cheraskin, L. (1992). Business on a handshake. The Negotiation Journal, October, 365-378.
12. Strader, T. J., & Shaw, M. J. (1999). Consumer difference for traditional and Internet markets. Internet Research: Electronic Networking Applications and Policy, 9(2), 82-92.
13. Walther, J. B., & Burgoon, J. K. (1992). Relational communication in computer-mediated interaction. Human Communication Research, 19(1), 50-88.
14. Zak, A. M., Gold, J. A., Ryckman, R. M., & Lenney, E. (1998). Assessments of trust in intimate relationships and the self-perception process. The Journal of Social Psychology, 138(2), 217-228.