The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty

International Journal of Contemporary Hospitality Management

Volumn 21, Issue 6, 2009, Pages 659-675

  Hwang, Johye ^a   Wen, Li ^b  

^a Kyung Hee University   (South Korea)

^b UNIVERSITY OF MISSOURI   (United States)

Author keywords

Compensation; Customer loyalty; Hotel and catering industry

Indexed keywords

EID: 70350318930     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110910975945     Document Type: Article

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