Non-performance penalties in the hotel industry

International Journal of Hospitality Management

Volumn 23, Issue 3, 2004, Pages 273-286

  DeKay, Frederick ^a   Yates, Barbara ^a   Toh, R S ^a  

^a SEATTLE UNIVERSITY   (United States)

Author keywords

Attrition; Cancellations; Early departures; Hotel reservations; No shows; Non performance penalties; Walks

Indexed keywords

EID: 3543078709     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2003.11.003     Document Type: Article

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