-
1
-
-
0034228818
-
Acceptance of e-commerce services: The case of electronic brokerages
-
Bhattacherjee, A. (2000), "Acceptance of e-commerce services: the case of electronic brokerages", IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans, Vol.30 No.4, pp. 411-420
-
(2000)
IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans
, vol.30
, Issue.4
, pp. 411-420
-
-
Bhattacherjee, A.1
-
2
-
-
70350200728
-
Satisfaction with interpersonal and internet interactions in Thai corporate banking: An exploratory study
-
Chiarakul, T., Speece, M. and Igel, B. (2007), "Satisfaction with interpersonal and internet interactions in Thai corporate banking: an exploratory study", International Journal of Internet and Enterprise Management, Vol.5 No.2, pp. 92-115.
-
(2007)
International Journal of Internet and Enterprise Management
, vol.5
, Issue.2
, pp. 92-115
-
-
Chiarakul, T.1
Speece, M.2
Igel, B.3
-
3
-
-
0040507298
-
Information accessibility: Customer responsiveness and enhanced performance
-
Daugherty, J.P., Ellinger, A.E. and Rogers, D.S. (1995), "Information accessibility: customer responsiveness and enhanced performance", International Journal of Physical Distribution & Logistics, Vol.25 No.1, pp. 4-17.
-
(1995)
International Journal of Physical Distribution & Logistics
, vol.25
, Issue.1
, pp. 4-17
-
-
Daugherty, J.P.1
Ellinger, A.E.2
Rogers, D.S.3
-
4
-
-
55249087535
-
Perceived usefulness, perceived ease of use and user acceptance of information technology
-
Davis, F.D. (1989), "Perceived usefulness, perceived ease of use and user acceptance of information technology", MIS Quarterly, Vol.13 No.3, pp. 319-340
-
(1989)
MIS Quarterly
, vol.13
, Issue.3
, pp. 319-340
-
-
Davis, F.D.1
-
5
-
-
0032341750
-
On the relationship between perceived service quality, service loyalty and switching costs
-
de Ruyter, K., Wetzels, M. and Bloemer, J. (1998), "On the relationship between perceived service quality, service loyalty and switching costs", International Journal of Service Industry Management, Vol.9 No.5, pp. 436-453
-
(1998)
International Journal of Service Industry Management
, vol.9
, Issue.5
, pp. 436-453
-
-
De Ruyter, K.1
Wetzels, M.2
Bloemer, J.3
-
6
-
-
0033888206
-
The problem of information overload in business organizations: A review of the literature
-
Edmunds, A. and Morris, A. (2000), "The problem of information overload in business organizations: a review of the literature", International Journal of Information Management, Vol.20 No.1, pp. 17-28.
-
(2000)
International Journal of Information Management
, vol.20
, Issue.1
, pp. 17-28
-
-
Edmunds, A.1
Morris, A.2
-
7
-
-
0035730163
-
Delivering excellent service: Lessons from the best firms
-
Ford, R.C., Heaton, C.P. and Brown, S.W. (2001), "Delivering excellent service: lessons from the best firms", California Management Review, Vol.44 No.1, pp. 39-56.
-
(2001)
California Management Review
, vol.44
, Issue.1
, pp. 39-56
-
-
Ford, R.C.1
Heaton, C.P.2
Brown, S.W.3
-
8
-
-
33846208822
-
On the need to include national culture as a central issue in e-commerce trust beliefs
-
Gefen, D. (2006), "On the need to include national culture as a central issue in e-commerce trust beliefs", Journal of Global Information Management, Vol.14 No.4, pp. 1-30.
-
(2006)
Journal of Global Information Management
, vol.14
, Issue.4
, pp. 1-30
-
-
Gefen, D.1
-
9
-
-
0001461229
-
Gender differences in the perception and use of e-mail: An extension to the technology acceptance model
-
Gefen, D. and Straub, D.W. (1997), "Gender differences in the perception and use of e-mail: an extension to the technology acceptance model", MIS Quarterly, Vol.21 No.4, pp. 389-400.
-
(1997)
MIS Quarterly
, vol.21
, Issue.4
, pp. 389-400
-
-
Gefen, D.1
Straub, D.W.2
-
10
-
-
0344096683
-
Trust and TAM in online shopping
-
Gefen, D., Karahanna, E. and Straub, D.W. (2003), "Trust and TAM in online shopping", MIS Quarterly, Vol.27 No.1, pp. 51-83.
-
(2003)
MIS Quarterly
, vol.27
, Issue.1
, pp. 51-83
-
-
Gefen, D.1
Karahanna, E.2
Straub, D.W.3
-
11
-
-
0002126713
-
The experimental aspects of consumption: Consumer fantasies, feelings and fun
-
Holbrook, M.B. and Hirschman, E.C. (1992), "The experimental aspects of consumption: consumer fantasies, feelings and fun", Journal of Consumer Research, Vol.9 No.2, pp. 132-140
-
(1992)
Journal of Consumer Research
, vol.9
, Issue.2
, pp. 132-140
-
-
Holbrook, M.B.1
Hirschman, E.C.2
-
12
-
-
1842812141
-
The influence of experience on service expectations
-
Johnson, C. and Mathews, B.P. (1997), "The influence of experience on service expectations", International Journal of Service Industry Management, Vol.8 No.4, pp. 290-305.
-
(1997)
International Journal of Service Industry Management
, vol.8
, Issue.4
, pp. 290-305
-
-
Johnson, C.1
Mathews, B.P.2
-
13
-
-
0039101844
-
Trust requirements in e-business: A conceptual framework for understanding the needs and concerns of different stakeholders
-
Jones, S., Wilikens, M., Morris, P. and Masera, M. (2000), "Trust requirements in e-business: a conceptual framework for understanding the needs and concerns of different stakeholders", Communications of the ACM, Vol.43 No.12, pp. 81-87
-
(2000)
Communications of the ACM
, vol.43
, Issue.12
, pp. 81-87
-
-
Jones, S.1
Wilikens, M.2
Morris, P.3
Masera, M.4
-
14
-
-
35448946065
-
A model of customers' trust in e-business: Micro-level inter-party trust formation
-
Kim, E. and Tadisina, S. (2007), "A model of customers' trust in e-business: micro-level inter-party trust formation", The Journal of Computer Information Systems, Vol.48 No.1, pp. 88-104.
-
(2007)
The Journal of Computer Information Systems
, vol.48
, Issue.1
, pp. 88-104
-
-
Kim, E.1
Tadisina, S.2
-
15
-
-
0036015968
-
Applying the technology acceptance model and flow theory to online consumer behavior
-
Koufaris, M. (2002), "Applying the technology acceptance model and flow theory to online consumer behavior", Information Systems Research, Vol.13 No.2, pp. 205-223
-
(2002)
Information Systems Research
, vol.13
, Issue.2
, pp. 205-223
-
-
Koufaris, M.1
-
16
-
-
0040673592
-
The search for strategic advantage from the world wide web
-
Lederer, A.L., Mirchandani, D.A. and Sims, K. (2001), "The search for strategic advantage from the world wide web", International Journal of Electronic Commerce, Vol.5 No.4, pp. 117-133
-
(2001)
International Journal of Electronic Commerce
, vol.5
, Issue.4
, pp. 117-133
-
-
Lederer, A.L.1
Mirchandani, D.A.2
Sims, K.3
-
17
-
-
0034302004
-
The technology acceptance model and the world wide web
-
Lederer, A.L., Maupin, D.J., Sena, M.P. and Zhuang, Y. (2000), "The technology acceptance model and the world wide web", Decision Support Systems, Vol.29, pp. 269-282
-
(2000)
Decision Support Systems
, vol.29
, pp. 269-282
-
-
Lederer, A.L.1
Maupin, D.J.2
Sena, M.P.3
Zhuang, Y.4
-
18
-
-
0342572606
-
Towards an understanding of the behavioural intention to use a web site
-
Lin, J.C.C. and Lu, H. (2000), "Towards an understanding of the behavioural intention to use a web site", International Journal of Information Management, Vol.20 No.3, pp. 197-208.
-
(2000)
International Journal of Information Management
, vol.20
, Issue.3
, pp. 197-208
-
-
Lin, J.C.C.1
Lu, H.2
-
19
-
-
33749399320
-
The importance of ease of use, usefulness, and trust to online consumers: An examination of the technology acceptance model with older consumers
-
McCloskey, D.W. (2006), "The importance of ease of use, usefulness, and trust to online consumers: an examination of the technology acceptance model with older consumers", Journal of Organizational and End User Computing, Vol.18 No.3, pp. 47-65.
-
(2006)
Journal of Organizational and End User Computing
, vol.18
, Issue.3
, pp. 47-65
-
-
McCloskey, D.W.1
-
20
-
-
33646358978
-
Applying the technology acceptance model to the online retailing of financial services
-
McKechnie, S., Winklhofer, H. and Ennew, C. (2006), "Applying the technology acceptance model to the online retailing of financial services", International Journal of Retail & Distribution Management, Vol.34 Nos 4/5, pp. 388-410.
-
(2006)
International Journal of Retail & Distribution Management
, vol.34
, Issue.4-5
, pp. 388-410
-
-
McKechnie, S.1
Winklhofer, H.2
Ennew, C.3
-
21
-
-
0037660095
-
What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology
-
McKnight, D.H. and Chervany, N.L. (2001-2002), "What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology", International Journal of Electronic Commerce, Vol.6 No.2, pp. 35-59.
-
(2001)
International Journal of Electronic Commerce
, vol.6
, Issue.2
, pp. 35-59
-
-
McKnight, D.H.1
Chervany, N.L.2
-
22
-
-
0036737236
-
Developing and validating trust measures for e-commerce: An integrative typology
-
McKnight, D.H., Choudhury, V. and Kacmar, C. (2002), "Developing and validating trust measures for e-commerce: an integrative typology", Information Systems Research, Vol.13 No.3, pp. 334-359
-
(2002)
Information Systems Research
, vol.13
, Issue.3
, pp. 334-359
-
-
McKnight, D.H.1
Choudhury, V.2
Kacmar, C.3
-
23
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R. and Hunt, S. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol.58, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, pp. 20-38
-
-
Morgan, R.1
Hunt, S.2
-
24
-
-
0034340409
-
Measuring the customer experience in online environments: A structural modelling approach
-
Novak, T.P., Hoffman, D.L. and Yung, Y.F. (1999), "Measuring the customer experience in online environments: a structural modelling approach", Marketing Science, Vol.19 No.1, pp. 22-42.
-
(1999)
Marketing Science
, vol.19
, Issue.1
, pp. 22-42
-
-
Novak, T.P.1
Hoffman, D.L.2
Yung, Y.F.3
-
25
-
-
67649951505
-
Consumer acceptance of electronic commerce - Integrating trust and risk with the technology acceptance model
-
Pavlou, P.A. (2003), "Consumer acceptance of electronic commerce - integrating trust and risk with the technology acceptance model", International Journal of Electronic Commerce, Vol.7 No.3, pp. 69-103.
-
(2003)
International Journal of Electronic Commerce
, vol.7
, Issue.3
, pp. 69-103
-
-
Pavlou, P.A.1
-
26
-
-
4644373002
-
What drives electronic commerce across culture? A cross-cultural empirical investigation of the theory of planned behaviour
-
Pavlou, P.A. and Chai, L. (2002), "What drives electronic commerce across culture? A cross-cultural empirical investigation of the theory of planned behaviour", Journal of Electronic Commerce Research, Vol.3 No.4, pp. 240-253
-
(2002)
Journal of Electronic Commerce Research
, vol.3
, Issue.4
, pp. 240-253
-
-
Pavlou, P.A.1
Chai, L.2
-
27
-
-
2442676514
-
Building effective online marketplaces with institution-based trust
-
Pavlou, P.A. and Gefen, D. (2004), "Building effective online marketplaces with institution-based trust", Information Systems Research, Vol.15 No.1, pp. 37-59.
-
(2004)
Information Systems Research
, vol.15
, Issue.1
, pp. 37-59
-
-
Pavlou, P.A.1
Gefen, D.2
-
28
-
-
2442427413
-
What drives consumers to shop online? A literature review
-
Perea, T., Benedict, M., Dellaert, G.C. and de Ruyter, K. (2004), "What drives consumers to shop online? A literature review", International Journal of Service Industry Management, Vol.5 No.1, pp. 102-121
-
(2004)
International Journal of Service Industry Management
, vol.5
, Issue.1
, pp. 102-121
-
-
Perea, T.1
Benedict, M.2
Dellaert, G.C.3
De Ruyter, K.4
-
29
-
-
0030173389
-
Emerging trends in the WWW user population
-
Pitkow, J.E. and Kehoe, C.M. (1996), "Emerging trends in the WWW user population", Communications of the ACM, Vol.39 No.6, pp. 106-108
-
(1996)
Communications of the ACM
, vol.39
, Issue.6
, pp. 106-108
-
-
Pitkow, J.E.1
Kehoe, C.M.2
-
30
-
-
52949130236
-
Measuring e-government service value with the EGOVSQUAL - RISK model
-
Rotchanakitumnuai, S. (2008), "Measuring e-government service value with the EGOVSQUAL - RISK model", Business Process Management Journal, Vol.14 No.5, pp. 724-737
-
(2008)
Business Process Management Journal
, vol.14
, Issue.5
, pp. 724-737
-
-
Rotchanakitumnuai, S.1
-
31
-
-
84986106035
-
Barriers to internet banking adoption: A qualitative study among corporate customers in Thailand
-
Rotchanakitumnuai, S. and Speece, M. (2003), "Barriers to internet banking adoption: a qualitative study among corporate customers in Thailand", International Journal of Bank Marketing, Vol.21 Nos 6/7, pp. 312-323
-
(2003)
International Journal of Bank Marketing
, vol.21
, Issue.6-7
, pp. 312-323
-
-
Rotchanakitumnuai, S.1
Speece, M.2
-
32
-
-
33847747930
-
Business value of Thai internet banking services: The corporate customers' perspectives
-
Rotchanakitumnuai, S. and Speece, M. (2004), "Business value of Thai internet banking services: the corporate customers' perspectives", Journal of Electronic Commerce Research, Vol.5 No.4, pp. 270-286
-
(2004)
Journal of Electronic Commerce Research
, vol.5
, Issue.4
, pp. 270-286
-
-
Rotchanakitumnuai, S.1
Speece, M.2
-
33
-
-
70350196233
-
Relationship development and loyalty in corporate internet banking
-
Singapore, June
-
Rotchanakitumnuai, S. and Speece, M. (2005), "Relationship development and loyalty in corporate internet banking", Proceedings of SERVSIG Conference, Singapore, June.
-
(2005)
Proceedings of SERVSIG Conference
-
-
Rotchanakitumnuai, S.1
Speece, M.2
-
34
-
-
34047246159
-
Satisfaction and dissatisfaction in service encounters: Retail stockbrokerage and corporate banking in Thailand
-
Srijumpa, R., Chiarakul, T. and Speece, M. (2007), "Satisfaction and dissatisfaction in service encounters: retail stockbrokerage and corporate banking in Thailand", International Journal of Bank Marketing, Vol.25 No.3, pp. 173-194
-
(2007)
International Journal of Bank Marketing
, vol.25
, Issue.3
, pp. 173-194
-
-
Srijumpa, R.1
Chiarakul, T.2
Speece, M.3
-
35
-
-
2442509500
-
Satisfaction drivers for internet service technology among stock brokerage customers in Thailand
-
Srijumpa, R., Speece, M. and Paul, H. (2002), "Satisfaction drivers for internet service technology among stock brokerage customers in Thailand", Journal of Financial Services Marketing, Vol.6 No.3, pp. 240-253
-
(2002)
Journal of Financial Services Marketing
, vol.6
, Issue.3
, pp. 240-253
-
-
Srijumpa, R.1
Speece, M.2
Paul, H.3
-
36
-
-
2442694624
-
Effects of trust on customer acceptance of internet banking
-
Suh, B. and Han, I. (2002), "Effects of trust on customer acceptance of internet banking", Electronic Commerce Research and Applications, Vol.1, pp. 247-263
-
(2002)
Electronic Commerce Research and Applications
, vol.1
, pp. 247-263
-
-
Suh, B.1
Han, I.2
-
37
-
-
0034559541
-
Influences of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model
-
Venkatesh, V. (2000), "Influences of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model", Information Systems Research, Vol.11 No.4, pp. 342-365
-
(2000)
Information Systems Research
, vol.11
, Issue.4
, pp. 342-365
-
-
Venkatesh, V.1
-
38
-
-
1542382496
-
User acceptance of information technology: Toward a unified view
-
Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), "User acceptance of information technology: toward a unified view", MIS Quarterly, Vol.27 No.3, pp. 425-478
-
(2003)
MIS Quarterly
, vol.27
, Issue.3
, pp. 425-478
-
-
Venkatesh, V.1
Morris, M.G.2
Davis, G.B.3
Davis, F.D.4
|