-
1
-
-
0040671359
-
Defining the client in the public sector: A social exchange perspective
-
Alford, John. 2002. Defining the Client in the Public Sector: A Social Exchange Perspective. Public Administration Review 62 (3 337 346.
-
(2002)
Public Administration Review
, vol.62
, Issue.3
, pp. 337-346
-
-
Alford, J.1
-
2
-
-
84869656629
-
-
American Customer Satisfaction Index. [last accessed on July 16, 2007)
-
American Customer Satisfaction Index. 2007. http://www.theacsi.org/ [last accessed on July 16, 2007)
-
(2007)
-
-
-
3
-
-
84869643866
-
-
American Society for Public Administration (ASPA). ASPA's Code of Ethics. [accessed July 28, 2009]
-
American Society for Public Administration (ASPA). 2006. ASPA's Code of Ethics http://www.aspanet.org/scriptcontent/index-codeofethics.cfm [accessed July 28, 2009].
-
(2006)
-
-
-
4
-
-
34447318264
-
Dispute Resolution as a Method of Public Participation
-
edited by. Rosemary O'Leary. and. Lisa B. Bingham. Washington, DC. Resources for the Future
-
Beierle, Thomas C., and Jerry Cayford. 2003. Dispute Resolution as a Method of Public Participation. In The Promise and Performance of Environmental Conflict Resolution, edited by Rosemary O'Leary and Lisa B. Bingham, 53 68. Washington, DC : Resources for the Future.
-
(2003)
The Promise and Performance of Environmental Conflict Resolution
, pp. 53-68
-
-
Beierle, T.C.1
Cayford, J.2
-
5
-
-
26944450096
-
The New Governance: Practices and Processes for Stakeholder and Citizen Participation in the Work of Government
-
Bingham, Lisa Blomgren, Tina Nabatchi, and Rosemary O'Leary. 2005. The New Governance: Practices and Processes for Stakeholder and Citizen Participation in the Work of Government. Public Administration Review 65 (5 547 558.
-
(2005)
Public Administration Review
, vol.65
, Issue.5
, pp. 547-558
-
-
Bingham, L.B.1
Nabatchi, T.2
O'Leary, R.3
-
6
-
-
0036509858
-
Sticky Prices, Inventories, and Market Power in Wholesale Gasoline Markets
-
Borenstein, Severin, and Andrea Shepard. 2002. Sticky Prices, Inventories, and Market Power in Wholesale Gasoline Markets. RAND Journal of Economics 33 (1 116 139.
-
(2002)
RAND Journal of Economics
, vol.33
, Issue.1
, pp. 116-139
-
-
Borenstein, S.1
Shepard, A.2
-
7
-
-
0002563028
-
Endogenous Preferences: The Cultural Consequences of Markets and Other Economic Institutions
-
Bowles, Samuel. 1998. Endogenous Preferences: The Cultural Consequences of Markets and Other Economic Institutions. Journal of Economic Literature 36 (1 75 111.
-
(1998)
Journal of Economic Literature
, vol.36
, Issue.1
, pp. 75-111
-
-
Bowles, S.1
-
8
-
-
0040479624
-
New Public Management and Substantive Democracy
-
Box, Richard C., Gary S. Marshall, B. J. Reed, and Christine M. Reed. 2001. New Public Management and Substantive Democracy. Public Administration Review 61 (5 608 619.
-
(2001)
Public Administration Review
, vol.61
, Issue.5
, pp. 608-619
-
-
Box, R.C.1
Marshall, G.S.2
Reed, B.J.3
Reed, C.M.4
-
10
-
-
0011113365
-
The "publicness Puzzle" in Organization Theory: A Test of Alternative Explanations of Differences between Public and Private Organizations
-
Bozeman, Barry, and Stuart Bretschneider. 1994. The "Publicness Puzzle" in Organization Theory: A Test of Alternative Explanations of Differences between Public and Private Organizations. Journal of Public Administration Research and Theory 4 (2 197 223.
-
(1994)
Journal of Public Administration Research and Theory
, vol.4
, Issue.2
, pp. 197-223
-
-
Bozeman, B.1
Bretschneider, S.2
-
12
-
-
33745307116
-
Managing Public Service Contracts: Aligning Values, Institutions and Markets
-
and
-
Brown, Trevor L., Matthew Potoski, and David M. Van Slyke. 2006. Managing Public Service Contracts: Aligning Values, Institutions and Markets. Public Administration Review 66 (3 323 331.
-
(2006)
Public Administration Review
, vol.66
, Issue.3
, pp. 323-331
-
-
Brown, T.L.1
Potoski, M.2
Van Slyke, D.M.3
-
13
-
-
84937271010
-
The Rhetoric of Reform and Political Reality in the National Performance Review
-
Carroll, James D. 1995. The Rhetoric of Reform and Political Reality in the National Performance Review. Public Administration Review 55 (3 302 312.
-
(1995)
Public Administration Review
, vol.55
, Issue.3
, pp. 302-312
-
-
Carroll, J.D.1
-
14
-
-
33645092665
-
Organizational Report Cards: Significant Impact or Much Ado about Nothing?
-
and
-
Coe, Charles K., and James R. Burnett. 2006. Organizational Report Cards: Significant Impact or Much Ado About Nothing? Public Administration Review 66 (1 90 100.
-
(2006)
Public Administration Review
, vol.66
, Issue.1
, pp. 90-100
-
-
Coe, C.K.1
Burnett, J.R.2
-
15
-
-
70350027578
-
Survey Says: Army Corps No Scalian Despot
-
Connolly, Kim Diana. 2007. Survey Says: Army Corps No Scalian Despot. Environmental Law Reporter 37 : 10317 10361.
-
(2007)
Environmental Law Reporter
, vol.37
, pp. 10317-10361
-
-
Connolly, K.D.1
-
20
-
-
0032923448
-
Choice and Representation in Health Care
-
Emanuel, Ezekiel J. 1999. Choice and Representation in Health Care. Medical Care Research and Review 56 Suppl. 1 113 140.
-
(1999)
Medical Care Research and Review
, vol.561
, pp. 113-140
-
-
Emanuel, E.J.1
-
21
-
-
84869647328
-
-
FCB and Russell Research. Publication no. 4241. [accessed July 29, 2009].
-
FCB and Russell Research. 2005. Findings from the 2005 Taxpayer Satisfaction Survey. Publication no. 4241. http://www.irs.gov/pub/irs-pdf/p4241. pdf [accessed July 29, 2009].
-
(2005)
Findings from the 2005 Taxpayer Satisfaction Survey
-
-
-
22
-
-
0033074029
-
Patient Preferences for Location of Care: Implications for Regionalization
-
and
-
Finlayson, S. R. J. D. Birkmeyer, A. N. Tosteson, and R. F. Nease, Jr. 1999. Patient Preferences for Location of Care: Implications for Regionalization. Medical Care 37 (2 204 209.
-
(1999)
Medical Care
, vol.37
, Issue.2
, pp. 204-209
-
-
Finlayson, S.R.1
Birkmeyer, J.D.2
Tosteson, A.N.3
Nease, Jr.R.F.4
-
23
-
-
1542785084
-
Comparing the Reinventing Government Movement with the New Public Administration
-
Frederickson, H. George. 1996. Comparing the Reinventing Government Movement with the New Public Administration. Public Administration Review 56 (3 263 270.
-
(1996)
Public Administration Review
, vol.56
, Issue.3
, pp. 263-270
-
-
Frederickson, H.G.1
-
24
-
-
33750912608
-
Breaking the Trade-off between Efficiency and Service
-
Frei, Frances X. 2006. Breaking the Trade-off between Efficiency and Service. Harvard Business Review 84 (11 92 101.
-
(2006)
Harvard Business Review
, vol.84
, Issue.11
, pp. 92-101
-
-
Frei, F.X.1
-
26
-
-
33750868237
-
Varieties of Participation in Complex Governance. Special issue
-
Fung, Archon. 2006. Varieties of Participation in Complex Governance. Special issue, Public Administration Review 66 : 66 75.
-
(2006)
Public Administration Review
, vol.66
, pp. 66-75
-
-
Fung, A.1
-
28
-
-
33646375435
-
Shrouded Attributes, Consumer Myopia, and Information Suppression in Competitive Markets
-
and
-
Gabaix, Xavier, and David Laibson. 2006. Shrouded Attributes, Consumer Myopia, and Information Suppression in Competitive Markets. MIT Sloan Management Review 121 (2 505 540.
-
(2006)
MIT Sloan Management Review
, vol.121
, Issue.2
, pp. 505-540
-
-
Gabaix, X.1
Laibson, D.2
-
30
-
-
0002581793
-
The Diminishing Publicness of Public Service under the Current Mode of Governance
-
Haque, M. Shamsul. 2001. The Diminishing Publicness of Public Service under the Current Mode of Governance. Public Administration Review 61 (1 65 82.
-
(2001)
Public Administration Review
, vol.61
, Issue.1
, pp. 65-82
-
-
Haque, M.S.1
-
34
-
-
4444222890
-
A Health Care SEC. the Truth, the Whole Truth, and Nothing but the Truth
-
In. edited by. Regina E. Herzlinger. San Francisco. Jossey-Bass.
-
Herzlinger, Regina E. 2004. A Health Care SEC. The Truth, the Whole Truth, and Nothing But the Truth. In Consumer-Driven Health Care: Implications for Providers, Payers, and Policy-Makers, edited by Regina E. Herzlinger, 797 810. San Francisco : Jossey-Bass.
-
(2004)
Consumer-Driven Health Care: Implications for Providers, Payers, and Policy-Makers
, pp. 797-810
-
-
Herzlinger, R.E.1
-
35
-
-
0347592662
-
Citizen Participation in Decision Making: Is it Worth the Effort?
-
and
-
Irvin, Renée A., and John Stansbury. 2004. Citizen Participation in Decision Making: Is it Worth the Effort? Public Administration Review 64 (1 55 65.
-
(2004)
Public Administration Review
, vol.64
, Issue.1
, pp. 55-65
-
-
Irvin, R.A.1
Stansbury, J.2
-
36
-
-
32744462141
-
How Much Choice Is Too Much? Contributions to 401(k) Retirement Plans
-
and. In. edited by. Olivia S. Mitchell. and. Oxford. Oxford University Press.
-
Iyengar, Sheena S., Gur Huberman, and Wei Jiang. 2004. How Much Choice Is Too Much? Contributions to 401(k) Retirement Plans. In Pension Plan Design and Structure: Lessons from Behavioral Finance, edited by Olivia S. Mitchell and Stephen P. Utkus, 83 95. Oxford : Oxford University Press.
-
(2004)
Pension Plan Design and Structure: Lessons from Behavioral Finance
, pp. 83-95
-
-
Iyengar, S.S.1
Huberman, G.2
Jiang, W.3
Utkus, S.P.4
-
37
-
-
33645501305
-
Civic Environmentalism
-
In. edited by. Robert F. Durant. Daniel Fiorino. and. Rosemary O'Leary. Cambridge. MIT Press.
-
John, DeWhitt. 2004. Civic Environmentalism. In Environmental Governance Reconsidered: Challenges, Choices, and Opportunities, edited by Robert F. Durant, Daniel Fiorino, and Rosemary O'Leary, 219 254. Cambridge : MIT Press.
-
(2004)
Environmental Governance Reconsidered: Challenges, Choices, and Opportunities
, pp. 219-254
-
-
John, D.Whitt.1
-
38
-
-
18444396294
-
Diversifying Your Customer Portfolio: A Dynamic Array of Different Customer Types Makes for a Stronger Business Model
-
and
-
Johnson, Michael D., and Fred Selnes. 2005. Diversifying Your Customer Portfolio: A Dynamic Array of Different Customer Types Makes for a Stronger Business Model. MIT Sloan Management Review 46 (3 11.
-
(2005)
MIT Sloan Management Review
, vol.46
, Issue.311
-
-
Johnson, M.D.1
Selnes, F.2
-
39
-
-
4444323136
-
Another Side to the Coin: The Unintended Effects of the Publication of School Performance Data in England and France
-
and
-
Karsten, Sjoerd, Adrie Visscher, and Tim De Jong. 2001. Another Side to the Coin: The Unintended Effects of the Publication of School Performance Data in England and France. Comparative Education 37 (2 231 242.
-
(2001)
Comparative Education
, vol.37
, Issue.2
, pp. 231-242
-
-
Karsten, S.1
Visscher, A.2
Jong, T.D.3
-
40
-
-
26944446193
-
Civic Engagement in the Twenty-First Century: Toward a Scholarly and Practical Agenda
-
and
-
Kathi, Pradeep Chandra, and Terry L. Cooper. 2005. Civic Engagement in the Twenty-First Century: Toward a Scholarly and Practical Agenda. Public Administration Review 65 (5 559 567.
-
(2005)
Public Administration Review
, vol.65
, Issue.5
, pp. 559-567
-
-
Kathi, P.C.1
Cooper, T.L.2
-
41
-
-
12344294417
-
The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration
-
Kelly, Janet M. 2005. The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration. Public Administration Review 65 (1 76 84.
-
(2005)
Public Administration Review
, vol.65
, Issue.1
, pp. 76-84
-
-
Kelly, J.M.1
-
43
-
-
0001163598
-
The Question of Participation: Toward Authentic Public Participation in Public Administration
-
and
-
King, Cheryl Simrell, Kathryn M. Feltey, and Bridget O'Neill Susel. 1998. The Question of Participation: Toward Authentic Public Participation in Public Administration. Public Administration Review 58 (4 317 326.
-
(1998)
Public Administration Review
, vol.58
, Issue.4
, pp. 317-326
-
-
King, C.S.1
Feltey, K.M.2
Susel, B.O.3
-
45
-
-
0033089176
-
Accounting for the Effects of Accountability
-
and
-
Lerner, Jennifer S., and Philip E. Tetlock. 1999. Accounting for the Effects of Accountability. Psychological Bulletin 125 (2 255 275.
-
(1999)
Psychological Bulletin
, vol.125
, Issue.2
, pp. 255-275
-
-
Lerner, J.S.1
Tetlock, P.E.2
-
49
-
-
34249803318
-
Companies and the Customers Who Hate Them
-
and
-
McGovern, Gail, and Youngme Moon. 2007. Companies and the Customers Who Hate Them. Harvard Business Review 85 (6 78 84.
-
(2007)
Harvard Business Review
, vol.85
, Issue.6
, pp. 78-84
-
-
McGovern, G.1
Moon, Y.2
-
50
-
-
33750848482
-
Deliberative Democracy
-
In. edited by. Robert F. Durant. Daniel Fiorino. and. Rosemary O'Leary. Cambridge. MIT Press.
-
Meadowcroft, James. 2004. Deliberative Democracy. In Environmental Governance Reconsidered: Challenges, Choices, and Opportunities, edited by Robert F. Durant, Daniel Fiorino, and Rosemary O'Leary, 183 218. Cambridge : MIT Press.
-
(2004)
Environmental Governance Reconsidered: Challenges, Choices, and Opportunities
, pp. 183-218
-
-
Meadowcroft, J.1
-
51
-
-
45149098749
-
What the Seller Wont' Tell You: Persuasion and Disclosure in Markets
-
Milgrom, Paul. 2008. What the Seller Wont' Tell You: Persuasion and Disclosure in Markets. Journal of Economic Perspectives 22 (2 115 131.
-
(2008)
Journal of Economic Perspectives
, vol.22
, Issue.2
, pp. 115-131
-
-
Milgrom, P.1
-
52
-
-
0002838235
-
Managing Government/Governing Management
-
Mintzberg, Henry. 1989. Managing Government/Governing Management. Harvard Business Review 74 (3 75 83.
-
(1989)
Harvard Business Review
, vol.74
, Issue.3
, pp. 75-83
-
-
Mintzberg, H.1
-
53
-
-
84937303856
-
The "reinventing Government" Exercise: Misinterpreting the Problem, Misjudging the Consequences
-
Moe, Ronald C. 1994. The "Reinventing Government" Exercise: Misinterpreting the Problem, Misjudging the Consequences. Public Administration Review 54 (2 111 122.
-
(1994)
Public Administration Review
, vol.54
, Issue.2
, pp. 111-122
-
-
Moe, R.C.1
-
54
-
-
34548732180
-
Rediscovering Principles of Public Administration: The Neglected Foundations of Public Law
-
and
-
Moe, Ronald C., and Robert S. Gilmour. 1995. Rediscovering Principles of Public Administration: The Neglected Foundations of Public Law. Public Administration Review 49 (4 321 329.
-
(1995)
Public Administration Review
, vol.49
, Issue.4
, pp. 321-329
-
-
Moe, R.C.1
Gilmour, R.S.2
-
56
-
-
70350024463
-
Mean-Spiritedness as Government Policy
-
Physician Taskforce on Hunger in America. In. Middletown, CT. Wesleyan University Press.
-
Physician Taskforce on Hunger in America. 1985. Mean-Spiritedness as Government Policy. In Hunger in America: The Growing Epidemic, 153 174. Middletown, CT : Wesleyan University Press.
-
(1985)
Hunger in America: The Growing Epidemic
, pp. 153-174
-
-
-
57
-
-
0042314006
-
Non-Mission-Based Values in Results-Oriented Public Management: The Case of Freedom of Information
-
and
-
Piotrowski, Suzanne J., and David H. Rosenbloom. 2002. Non-Mission-Based Values in Results-Oriented Public Management: The Case of Freedom of Information. Public Administration Review 62 (6 643 657.
-
(2002)
Public Administration Review
, vol.62
, Issue.6
, pp. 643-657
-
-
Piotrowski, S.J.1
Rosenbloom, D.H.2
-
58
-
-
0008477324
-
Comparing Public and Private Organizations: Empirical Research and the Power of the A Priori
-
and
-
Rainey, Hal G., and Barry Bozeman. 2000. Comparing Public and Private Organizations: Empirical Research and the Power of the A Priori. Journal of Public Administration Research and Theory 10 (2 447 470.
-
(2000)
Journal of Public Administration Research and Theory
, vol.10
, Issue.2
, pp. 447-470
-
-
Rainey, H.G.1
Bozeman, B.2
-
59
-
-
33749078669
-
Extending the Bounds of Rationality: Evidence and Theories of Preferential Choice
-
and
-
Rieskamp, Jörg, Jerome R. Busemeyer, and Barbara A. Mellers. 2006. Extending the Bounds of Rationality: Evidence and Theories of Preferential Choice. Journal of Economic Literature 44 (3 631 661.
-
(2006)
Journal of Economic Literature
, vol.44
, Issue.3
, pp. 631-661
-
-
Jörg, R.1
Busemeyer, J.R.2
Mellers, B.A.3
-
60
-
-
0000961865
-
Social Construction of Target Population: Implications for Politics and Policy
-
and
-
Schneider, Anne, and Helen Ingram. 1993. Social Construction of Target Population: Implications for Politics and Policy. American Political Science Review 87 (2 334 347.
-
(1993)
American Political Science Review
, vol.87
, Issue.2
, pp. 334-347
-
-
Schneider, A.1
Ingram, H.2
-
61
-
-
0034975779
-
Publicly Disclosed Information about the Quality of Health Care: Response of the U.S. Public
-
and
-
Schneider, E. C., and T. Lieberman. 2001. Publicly Disclosed Information about the Quality of Health Care: Response of the U.S. Public. Quality and Safety in Health Care 10 (2 96 103.
-
(2001)
Quality and Safety in Health Care
, vol.10
, Issue.2
, pp. 96-103
-
-
Schneider, E.C.1
Lieberman, T.2
-
65
-
-
84937282122
-
Public Choice in Education: Markets and the Demand for Quality Education
-
and
-
Smith, Kevin B., and Kenneth J. Meier. 1995. Public Choice in Education: Markets and the Demand for Quality Education. Political Research Quarterly 48 (3 461 478.
-
(1995)
Political Research Quarterly
, vol.48
, Issue.3
, pp. 461-478
-
-
Smith, K.B.1
Meier, K.J.2
-
66
-
-
0035092734
-
Beyond Public Participation: Fairness in Natural Resource Decision Making
-
and
-
Smith, Patrick D., and Maureen H. McDonough. 2001. Beyond Public Participation: Fairness in Natural Resource Decision Making. Society and Natural Resources 14 (3) 239 249.
-
(2001)
Society and Natural Resources
, vol.14
, Issue.3
, pp. 239-249
-
-
Smith, P.D.1
McDonough, M.H.2
-
68
-
-
0036805681
-
The Wards of Public Guardians: Voices of the Unbefriended
-
Teaster, Pamela B. 2002. The Wards of Public Guardians: Voices of the Unbefriended. Family Relations 51 (4 344 350.
-
(2002)
Family Relations
, vol.51
, Issue.4
, pp. 344-350
-
-
Teaster, P.B.1
-
69
-
-
85055309428
-
Why We Should Abandon the Misconceived Quest to Reconcile Public Entrepreneurship with Democracy?
-
Terry, Larry D. 1993. Why We Should Abandon the Misconceived Quest to Reconcile Public Entrepreneurship with Democracy? Public Administration Review 53 (4 393 395.
-
(1993)
Public Administration Review
, vol.53
, Issue.4
, pp. 393-395
-
-
Terry, L.D.1
-
70
-
-
84903035283
-
-
and. New Haven, CT. Yale University Press.
-
Thaler, Richard H., and Cass R. Sunstein. 2008. Nudge: Improving Decisions about Health, Wealth, and Happiness. New Haven, CT : Yale University Press.
-
(2008)
Nudge: Improving Decisions about Health, Wealth, and Happiness.
-
-
Thaler, R.H.1
Sunstein, C.R.2
-
71
-
-
6144236913
-
Ways Not to Think about Plastic Trees
-
In. edited by. Laurence H. Tribe. Corinne S. Schelling. and. John Voss. Cambridge, MA. Ballinger.
-
Tribe, Laurence H. 1976. Ways Not to Think about Plastic Trees. In When Values Conflict: Essays on Environmental Analysis, Discourse, and Decision, edited by Laurence H. Tribe, Corinne S. Schelling, and John Voss, 61 91. Cambridge, MA : Ballinger.
-
(1976)
When Values Conflict: Essays on Environmental Analysis, Discourse, and Decision
, pp. 61-91
-
-
Tribe, L.H.1
-
73
-
-
84869643864
-
-
U.S. Office of Personnel Management. [accessed April 14, 2008].
-
U.S. Office of Personnel Management. 2008. http://www.opm.gov/insure/08/ spmt/plansearch.aspx [accessed April 14, 2008].
-
(2008)
-
-
-
75
-
-
33947379148
-
Agents or Stewards: Using Theory to Understand the Government-Nonprofit Social Service Contracting Relationship
-
Van Slyke, David M. 2007. Agents or Stewards: Using Theory to Understand the Government-Nonprofit Social Service Contracting Relationship. Journal of Public Administration Research and Theory 17 (2 157 187.
-
(2007)
Journal of Public Administration Research and Theory
, vol.17
, Issue.2
, pp. 157-187
-
-
Van Slyke, D.M.1
-
76
-
-
33746660755
-
Throttling the Customer
-
Wagner, David. 2006. Throttling the Customer. MIT Sloan Management Review 47 (4 10 11.
-
(2006)
MIT Sloan Management Review
, vol.47
, Issue.4
, pp. 10-11
-
-
Wagner, D.1
-
77
-
-
33749411055
-
Market-Based Governance and the Challenge for Rural Governments: U.S. Trends
-
Warner, Mildred E. 2006. Market-Based Governance and the Challenge for Rural Governments: U.S. Trends. Social Policy and Administration 40 (6 612 631.
-
(2006)
Social Policy and Administration
, vol.40
, Issue.6
, pp. 612-631
-
-
Warner, M.E.1
-
78
-
-
70350036948
-
Lawyers As Professionals: Some Moral Issues
-
In. edited by. Joan C. Callahan. New York. Oxford University Press.
-
Wasserstrom, Richard. 1988. Lawyers As Professionals: Some Moral Issues. In Ethical Issues in Professional Life, edited by Joan C. Callahan, 58 68. New York : Oxford University Press.
-
(1988)
Ethical Issues in Professional Life
, pp. 58-68
-
-
Wasserstrom, R.1
-
80
-
-
0001277662
-
The Study of Public Administration
-
Wilson, Woodrow. 1887. The Study of Public Administration. Political Science Quarterly 2 (2 197 223.
-
(1887)
Political Science Quarterly
, vol.2
, Issue.2
, pp. 197-223
-
-
Wilson, W.1
|