메뉴 건너뛰기




Volumn 19, Issue 8, 2002, Pages 1014-1036

Areas of improvement in certified firms advancing towards TQM

Author keywords

ISO 9000; Quality management; Research; Spain; Total quality management

Indexed keywords


EID: 70349995359     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710210438104     Document Type: Article
Times cited : (19)

References (76)
  • 1
    • 0030548814 scopus 로고    scopus 로고
    • Development and validation of TQM implementation constructs
    • Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996), "Development and validation of TQM implementation constructs", Decision Sciences, Vol. 27 No. 1, pp. 23-56.
    • (1996) Decision Sciences , vol.27 , Issue.1 , pp. 23-56
    • Ahire, S.L.1    Golhar, D.Y.2    Waller, M.A.3
  • 3
    • 21344490362 scopus 로고
    • A theory of quality management underlying the Deming Management Method
    • Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994), "A theory of quality management underlying the Deming Management Method", Academy of Management Review, Vol. 19 No. 3, pp. 472-509.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 472-509
    • Anderson, J.C.1    Rungtusanatham, M.2    Schroeder, R.G.3
  • 4
    • 0001916863 scopus 로고
    • From ISO 9000 series registration to total quality management: An examination
    • July
    • Askey, J.M. and Dale, B.G. (1994), "From ISO 9000 series registration to total quality management: an examination", Quality Management Journal, July, pp. 67-76.
    • (1994) Quality Management Journal , pp. 67-76
    • Askey, J.M.1    Dale, B.G.2
  • 6
    • 21844518073 scopus 로고
    • An empirical model for total quality management
    • Black, S. and Porter, L.J. (1995), "An empirical model for total quality management", Total Quality Management, Vol. 6 No. 2, pp. 149-64.
    • (1995) Total Quality Management , vol.6 , Issue.2 , pp. 149-164
    • Black, S.1    Porter, L.J.2
  • 7
    • 0040834517 scopus 로고    scopus 로고
    • Identification of the critical factors of TQM
    • Black, S.A. and Porter, L.J. (1996), "Identification of the critical factors of TQM", Decision Sciences, Vol. 27 No. 1, pp. 1-21.
    • (1996) Decision Sciences , vol.27 , Issue.1 , pp. 1-21
    • Black, S.A.1    Porter, L.J.2
  • 10
    • 33745177483 scopus 로고    scopus 로고
    • La norma ISO 9000: Beneficios de su introductión en las empresas españolas. Un estudio empírico
    • Casadesús, M. and Saizarbitoria, I.H. (2001), "La norma ISO 9000: beneficios de su introductión en las empresas españolas. Un estudio empírico", Revista Europea de Direccióny Economía de la Empresa, Vol. 10 No. 1, pp. 55-68.
    • (2001) Revista Europea de Direccióny Economía de la Empresa , vol.10 , Issue.1 , pp. 55-68
    • Casadesús, M.1    Saizarbitoria, I.H.2
  • 11
    • 84864355689 scopus 로고    scopus 로고
    • La normativa de aseguramiento de la calidad ISO 9000 en Cataluña: Expectativas y efectos. Estudio empírico
    • Las Palmas de Gran Canaria, September
    • Casadesús, M., Giménez, G. and Martí, R. (1998), "La normativa de aseguramiento de la calidad ISO 9000 en Cataluña: expectativas y efectos. Estudio empírico", Proceedings of the VIII National Congress of ACEDE, Las Palmas de Gran Canaria, September.
    • (1998) Proceedings of the VIII National Congress of ACEDE
    • Casadesús, M.1    Giménez, G.2    Martí, R.3
  • 14
    • 0442304751 scopus 로고    scopus 로고
    • TQM: An overview
    • in Dale, B.G. (1999), Blackwell Publishers, Oxford
    • Dale, B.G. (1999), "TQM: an overview", in Dale, B.G. (1999), Managing Quality, Blackwell Publishers, Oxford.
    • (1999) Managing Quality
    • Dale, B.G.1
  • 15
    • 20144373727 scopus 로고
    • Quality circle failures in UK manufacturing companies-a study
    • Dale, B.G. and Hayward, S.G. (1984), "Quality circle failures in UK manufacturing companies-a study", Omega, Vol. 12 No. 5, pp. 475-84.
    • (1984) Omega , vol.12 , Issue.5 , pp. 475-484
    • Dale, B.G.1    Hayward, S.G.2
  • 16
    • 70349668351 scopus 로고    scopus 로고
    • Levels of TQM adoption
    • in Dale, B.G. (1999), Blackwell Publishers, Oxford
    • Dale, B.G. and Lascelles, D.M. (1999), "Levels of TQM adoption", in Dale, B.G. (1999), Managing Quality, Blackwell Publishers, Oxford.
    • (1999) Managing Quality
    • Dale, B.G.1    Lascelles, D.M.2
  • 17
    • 0023287710 scopus 로고
    • Quality circle, from introduction to integration
    • Dale, B.G. and Less, J. (1987), "Quality circle, from introduction to integration", Long Range Planning, Vol. 20 No. 1, pp. 78-83.
    • (1987) Long Range Planning , vol.20 , Issue.1 , pp. 78-83
    • Dale, B.G.1    Less, J.2
  • 20
    • 0003964033 scopus 로고
    • MIT Center for Advanced Engineering, Cambridge, MA
    • Deming, W.E. (1986), Out of the Crisis, MIT Center for Advanced Engineering, Cambridge, MA.
    • (1986) Out of the Crisis
    • Deming, W.E.1
  • 21
    • 0004481828 scopus 로고    scopus 로고
    • The effects of total quality management on corporate performance: An empirical investigation
    • Easton, G.S. and Jarrell, S.L. (1998), "The effects of total quality management on corporate performance: an empirical investigation", Journal of Business, Vol. 71 No. 2, pp. 253-307.
    • (1998) Journal of Business , vol.71 , Issue.2 , pp. 253-307
    • Easton, G.S.1    Jarrell, S.L.2
  • 22
    • 0004003238 scopus 로고    scopus 로고
    • EFQM, European Foundation for Quality Management, Brussels
    • EFQM (2000), EFQM Excellence Model, European Foundation for Quality Management, Brussels.
    • (2000) EFQM Excellence Model
  • 24
    • 84887289916 scopus 로고    scopus 로고
    • Factores que afectan a la implantacion y éxito de la certificacion ISO 9000 en España
    • Escanciano, C. (2001), "Factores que afectan a la implantacion y éxito de la certificacion ISO 9000 en España", Alta Dirección, No. 215, pp. 19-26.
    • (2001) Alta Dirección , Issue.215 , pp. 19-26
    • Escanciano, C.1
  • 25
    • 84887303454 scopus 로고    scopus 로고
    • Diseño de un instrumento de medida de la dirección de la calidad total: Anélisis de estudios previos
    • Jaen, September
    • Escrig, A.B. and Bou, J.C. (2000), "Diseño de un instrumento de medida de la dirección de la calidad total: anélisis de estudios previos", Proceedings of the X National Congress of ACEDE, Jaen, September.
    • (2000) Proceedings of the X National Congress of ACEDE
    • Escrig, A.B.1    Bou, J.C.2
  • 27
    • 0028401194 scopus 로고
    • A framework for quality management research and associated measurement instrument
    • Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994), "A framework for quality management research and associated measurement instrument", Journal of Operations Management, Vol. 11 No. 4, pp. 339-66.
    • (1994) Journal of Operations Management , vol.11 , Issue.4 , pp. 339-366
    • Flynn, B.B.1    Schroeder, R.G.2    Sakakibara, S.3
  • 29
    • 0001902722 scopus 로고    scopus 로고
    • A survey instrument for standardizing TQM modelling research
    • Grandzol, J.R. and Gershon, M. (1998), "A survey instrument for standardizing TQM modelling research", International Journal of Quality Science, Vol. 3 No. 1, pp. 80-105.
    • (1998) International Journal of Quality Science , vol.3 , Issue.1 , pp. 80-105
    • Grandzol, J.R.1    Gershon, M.2
  • 30
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual, and practical issues
    • Hackman, J.R. and Wageman, R. (1995), "Total quality management: empirical, conceptual, and practical issues", Administrative Science Quarterly, Vol. 40 No. 2, pp. 309-41.
    • (1995) Administrative Science Quarterly , vol.40 , Issue.2 , pp. 309-341
    • Hackman, J.R.1    Wageman, R.2
  • 32
    • 84887276059 scopus 로고    scopus 로고
    • La gestión de la calidad en las empresas españolas. Resultados de un estudio empirico de ómbito europeo
    • (2 ópoca)
    • Herrera, J., Moreno, M.D. and Martinez, C. (1998), "La gestión de la calidad en las empresas españolas. Resultados de un estudio empirico de ómbito europeo", Revista de Economía y Empresa, Vol. 12 (2 ópoca) No. 32, pp. 83-116.
    • (1998) Revista de Economía y Empresa , vol.12 , Issue.32 , pp. 83-116
    • Herrera, J.1    Moreno, M.D.2    Martinez, C.3
  • 37
    • 0032092502 scopus 로고    scopus 로고
    • ISO 9000: International quality standards
    • Joubert, B. (1998), "ISO 9000: international quality standards", Production and Inventory Management Journal, Vol. 39 No. 2, pp. 60-5.
    • (1998) Production and Inventory Management Journal , vol.39 , Issue.2 , pp. 60-65
    • Joubert, B.1
  • 38
    • 0022769289 scopus 로고
    • Quality trilogy
    • August
    • Juran, J.M. (1986), "Quality trilogy", Quality Progress, August, pp. 14-24.
    • (1986) Quality Progress , pp. 14-24
    • Juran, J.M.1
  • 40
    • 0037830559 scopus 로고
    • Education, training, research and consultancy-the way forward for total quality management
    • Kanji, G.K. (1991), "Education, training, research and consultancy-the way forward for total quality management", Total Quality Management, Vol. 2 No. 3, pp. 207-12.
    • (1991) Total Quality Management , vol.2 , Issue.3 , pp. 207-212
    • Kanji, G.K.1
  • 41
    • 0442295227 scopus 로고    scopus 로고
    • An innovative approach to make ISO 9000 standards more effective
    • Kanji, G.K. (1998), "An innovative approach to make ISO 9000 standards more effective", Total Quality Management, Vol. 9 No. 1, pp. 67-78.
    • (1998) Total Quality Management , vol.9 , Issue.1 , pp. 67-78
    • Kanji, G.K.1
  • 42
    • 0242265699 scopus 로고    scopus 로고
    • Gestión de calidad total en empresas españolas: Un análisis cultural y de rendimiento
    • Leal, A. (1997), "Gestión de calidad total en empresas españolas: un análisis cultural y de rendimiento" Revista Europea de DirecciónyEconomía de la Empresa, Vol. 6 No. 1, pp. 37-56.
    • (1997) Revista Europea de DirecciónyEconomía de la Empresa , vol.6 , Issue.1 , pp. 37-56
    • Leal, A.1
  • 43
    • 0000538909 scopus 로고    scopus 로고
    • The development of ISO 9000 certification and the future of quality management: A survey of certification firms in Hong Kong
    • Lee, T.Y. (1998), "The development of ISO 9000 certification and the future of quality management: a survey of certification firms in Hong Kong", International Journal of Quality & Reliability Management, Vol. 15 No. 2, pp. 162-77.
    • (1998) International Journal of Quality & Reliability Management , vol.15 , Issue.2 , pp. 162-177
    • Lee, T.Y.1
  • 45
    • 0009737848 scopus 로고    scopus 로고
    • An empirical assessment of quality, research considerations
    • Madu, C.N. (1998), "An empirical assessment of quality, research considerations", International Journal of Quality Science, Vol. 3 No. 4, pp. 348-55.
    • (1998) International Journal of Quality Science , vol.3 , Issue.4 , pp. 348-355
    • Madu, C.N.1
  • 46
    • 0011854401 scopus 로고    scopus 로고
    • Total quality management and company characteristics: An examination
    • Martinez, A.R., Gallego, A. and Dale, B.G. (1998), "Total quality management and company characteristics: an examination", Quality Management Journal, Vol. 5 No. 4, pp. 59-71.
    • (1998) Quality Management Journal , vol.5 , Issue.4 , pp. 59-71
    • Martinez, A.R.1    Gallego, A.2    Dale, B.G.3
  • 47
    • 33644500565 scopus 로고    scopus 로고
    • La evaluación en el marco de la gestión de la calidad: Un anólisis en función del enfoque utilizado
    • Martinez, C., Balbastre, F. and Escrig, A.B. (2001), "La evaluación en el marco de la gestión de la calidad: un anólisis en función del enfoque utilizado", Revista Europea de Dirección y Economía de la Empresa, Vol. 10 No. 1, pp. 37-54.
    • (2001) Revista Europea de Dirección y Economía de la Empresa , vol.10 , Issue.1 , pp. 37-54
    • Martinez, C.1    Balbastre, F.2    Escrig, A.B.3
  • 48
    • 84887303578 scopus 로고    scopus 로고
    • Repercusiones de la implantación de un sistema de aseguramiento de la calidad a partir de la realización de un diagnóstico estratógico y su vinculación con los resultados de la empresa
    • Jaen, September
    • Martinez, C., Balbastre, F., Escribó, M.A. and González, T. (2000), "Repercusiones de la implantación de un sistema de aseguramiento de la calidad a partir de la realización de un diagnóstico estratógico y su vinculación con los resultados de la empresa", Proceedings of the XNational Congress ofACEDE, Jaen, September.
    • (2000) Proceedings of the XNational Congress ofACEDE
    • Martinez, C.1    Balbastre, F.2    Escribó, M.A.3    González, T.4
  • 50
    • 84887272950 scopus 로고    scopus 로고
    • A model for managing the transition from ISO 9000 to TQM
    • Meegan, S.T. (1997), "A model for managing the transition from ISO 9000 to TQM", Training for Quality, Vol. 5 No. 1, pp. 35-9.
    • (1997) Training for Quality , vol.5 , Issue.1 , pp. 35-39
    • Meegan, S.T.1
  • 51
    • 0002883986 scopus 로고    scopus 로고
    • Factors influencing a successful transition from ISO 9000 to TQM: The influence of understanding and motivation
    • Meegan, S.T. and Taylor, W.A. (1997), "Factors influencing a successful transition from ISO 9000 to TQM: the influence of understanding and motivation", International Journal of Quality & Reliability Management, Vol. 14 No. 2, pp. 100-17.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.2 , pp. 100-117
    • Meegan, S.T.1    Taylor, W.A.2
  • 52
    • 84949386036 scopus 로고
    • Training and the implementation of quality programmes by a sample of small and medium-sized firms in Spain
    • Moreno, M. D. (1993), "Training and the implementation of quality programmes by a sample of small and medium-sized firms in Spain", International Journal of Quality & Reliability Management, Vol. 10 No. 3, pp. 6-19.
    • (1993) International Journal of Quality & Reliability Management , vol.10 , Issue.3 , pp. 6-19
    • Moreno, M.D.1
  • 54
    • 84977315051 scopus 로고
    • Making total quality work, aligning organizational process, performance, measures, and stakeholders
    • Olian, J.D. and Rynes, S.L. (1991), "Making total quality work, aligning organizational process, performance, measures, and stakeholders", Human Resource Management, Vol. 30 No. 3, pp. 303-33.
    • (1991) Human Resource Management , vol.30 , Issue.3 , pp. 303-333
    • Olian, J.D.1    Rynes, S.L.2
  • 55
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), "A conceptual model of service quality and its implications for future research", Journal of Marketing, Vol. 49 No. 4, pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 56
    • 0001312089 scopus 로고
    • SERVQUAL, a multiple item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), "SERVQUAL, a multiple item scale for measuring consumer perceptions of service quality", Journal of Retailing, Vol. 64 No. 1, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 57
    • 84989040364 scopus 로고
    • Total quality management as competitive advantage: A review and empirical study
    • Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study", Strategic Management Journal, Vol. 16 No. 1, pp. 15-37.
    • (1995) Strategic Management Journal , vol.16 , Issue.1 , pp. 15-37
    • Powell, T.C.1
  • 58
    • 84887294691 scopus 로고    scopus 로고
    • A journey toward total quality management through ISO 9000 certification-a study of small and medium-sized enterprises in Singapore
    • Quazi, H.A. and Padibjo, S.R. (1998), "A journey toward total quality management through ISO 9000 certification-a study of small and medium-sized enterprises in Singapore", International Journal of Quality & Reliability Management, Vol. 15 No. 5, pp. 489-508.
    • (1998) International Journal of Quality & Reliability Management , vol.15 , Issue.5 , pp. 489-508
    • Quazi, H.A.1    Padibjo, S.R.2
  • 59
    • 1542524907 scopus 로고    scopus 로고
    • Critical factors in quality management and guidelines for self-assessment: The case of Singapore
    • Quazi, H.A., Jemangin, J., Kit, L.W. and Kian, C.L. (1998), "Critical factors in quality management and guidelines for self-assessment: the case of Singapore", Total Quality Management, Vol. 9 No. 1, pp. 35-55.
    • (1998) Total Quality Management , vol.9 , Issue.1 , pp. 35-55
    • Quazi, H.A.1    Jemangin, J.2    Kit, L.W.3    Kian, C.L.4
  • 60
    • 0034691448 scopus 로고    scopus 로고
    • Self-assessment using the business excellence model: A study of practice and process
    • Ritchie, L. and Dale, B.G. (2000), "Self-assessment using the business excellence model: a study of practice and process", InternationalJournal of Production Economics, Vol. 66 No. 3, pp. 241-54.
    • (2000) InternationalJournal of Production Economics , vol.66 , Issue.3 , pp. 241-254
    • Ritchie, L.1    Dale, B.G.2
  • 61
    • 0027658528 scopus 로고
    • Developing a quality culture
    • September
    • Saraph, J.V. and Sebastian, R.J. (1993), "Developing a quality culture", Quality Progress, September, pp. 73-8.
    • (1993) Quality Progress , pp. 73-78
    • Saraph, J.V.1    Sebastian, R.J.2
  • 62
    • 84962968942 scopus 로고
    • An instrument for measuring the critical factors of quality management
    • Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20 No. 4, pp. 810-29.
    • (1989) Decision Sciences , vol.20 , Issue.4 , pp. 810-829
    • Saraph, J.V.1    Benson, P.G.2    Schroeder, R.G.3
  • 63
    • 0002643381 scopus 로고    scopus 로고
    • Critical implementation issues in total quality management
    • Shin, D., Kalinowski, J.G. and El-Enein, G.A. (1998), "Critical implementation issues in total quality management", SAM Advanced Management Journal, Vol. 68 No. 1, pp. 10-14.
    • (1998) SAM Advanced Management Journal , vol.68 , Issue.1 , pp. 10-14
    • Shin, D.1    Kalinowski, J.G.2    El-Enein, G.A.3
  • 64
    • 28044473799 scopus 로고    scopus 로고
    • A new modeling framework for organizational self-assessment: Development and application
    • Siow, C.H.R., Yang, J.B. and Dale, B.G. (2001), "A new modeling framework for organizational self-assessment: development and application", Quality Management Journal, Vol. 8 No. 4, pp. 34-47.
    • (2001) Quality Management Journal , vol.8 , Issue.4 , pp. 34-47
    • Siow, C.H.R.1    Yang, J.B.2    Dale, B.G.3
  • 65
    • 3042910459 scopus 로고
    • Distinguishing control from learning in total quality management: A contingency perspective
    • Sitkin, S.B., Sutcliffe, K.M. and Schroeder, R.G. (1994), "Distinguishing control from learning in total quality management: a contingency perspective", Academy of Management Review, Vol. 19 No. 3, pp. 537-64.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 537-564
    • Sitkin, S.B.1    Sutcliffe, K.M.2    Schroeder, R.G.3
  • 67
    • 0001412928 scopus 로고
    • Quality management practices in Australian industry
    • Sohal, A.S., Ramsay, L. and Samson, D. (1991), "Quality management practices in Australian industry", Total Quality Management, Vol. 3 No. 3, pp. 283-99.
    • (1991) Total Quality Management , vol.3 , Issue.3 , pp. 283-299
    • Sohal, A.S.1    Ramsay, L.2    Samson, D.3
  • 68
    • 1142284256 scopus 로고    scopus 로고
    • Diffusion and contribution of total quality management: An empirical investigation
    • Sun, H. (1999), "Diffusion and contribution of total quality management: an empirical investigation", Total Quality Management, Vol. 10 No. 6, pp. 901-14.
    • (1999) Total Quality Management , vol.10 , Issue.6 , pp. 901-914
    • Sun, H.1
  • 70
    • 0000268462 scopus 로고    scopus 로고
    • ISO 9000 series registration to total quality management: The transformation journey
    • Van der Wiele, A., Dale, B.G. and Williams, A.R.T. (1997), "ISO 9000 series registration to total quality management: the transformation journey", International Journal of Quality Science, Vol. 2 No. 4, pp. 236-52.
    • (1997) International Journal of Quality Science , vol.2 , Issue.4 , pp. 236-252
    • van der Wiele, A.1    Dale, B.G.2    Williams, A.R.T.3
  • 71
    • 0012541889 scopus 로고    scopus 로고
    • ISO 9000 series and excellence models: Fad to fashion to fit
    • Van der Wiele, A., Dale, B.G. and Williams, A.R.T. (2000), "ISO 9000 series and excellence models: fad to fashion to fit", Journal of General Management, Vol. 25 No. 3, pp. 50-66.
    • (2000) Journal of General Management , vol.25 , Issue.3 , pp. 50-66
    • Van der Wiele, A.1    Dale, B.G.2    Williams, A.R.T.3
  • 73
  • 74
    • 0007128942 scopus 로고    scopus 로고
    • Quality management self-assessment: An examination in European business
    • Van der Wiele, A. et al. (1996a), "Quality management self-assessment: an examination in European business", Journal of GeneralManagement, Vol. 22 No. 1, pp. 48-67.
    • (1996) Journal of GeneralManagement , vol.22 , Issue.1 , pp. 48-67
    • Van der Wiele, A.1
  • 75
    • 84887265835 scopus 로고    scopus 로고
    • Self-assessment. A study of progress in Europe"s leading organizations in quality management practices
    • Van der Wiele, A. et al. (1996b), "Self-assessment. A study of progress in Europe's leading organizations in quality management practices", International Journal of Quality & Reliability Management, Vol. 13 No. 1, pp. 84-104.
    • (1996) International Journal of Quality & Reliability Management , vol.13 , Issue.1 , pp. 84-104
    • Van der Wiele, A.1
  • 76
    • 22644449775 scopus 로고    scopus 로고
    • Critical success factors for total quality management implementation in small and medium enterprises
    • Yusof, S.M. and Aspinwall, E. (1999), "Critical success factors for total quality management implementation in small and medium enterprises", Total Quality Management, Vol. 10 No. 4/5, pp. S803-S809.
    • (1999) Total Quality Management , vol.10 , Issue.4-5
    • Yusof, S.M.1    Aspinwall, E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.