User-satisfaction-based knowledge management performance measurement

International Journal of Quality and Reliability Management

Volumn 26, Issue 5, 2009, Pages 449-468

  Lo, Kwong Chi ^a   Chin, Kwai Sang ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer satisfaction; Knowledge management; Performance measures

Indexed keywords

EID: 70349468870     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710910956184     Document Type: Article

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