Knowledge management and business intelligence: The importance of integration

Journal of Knowledge Management

Volumn 9, Issue 4, 2005, Pages 45-55

  Herschel, Richard T ^a   Jones, Nory E ^b  

^a SAINT JOSEPH S UNIVERSITY   (United States)

^b UNIVERSITY OF MAINE   (United States)

Author keywords

Information systems; Integration; Knowledge management; Organizations

Indexed keywords

EID: 27644442481     PISSN: 13673270     EISSN: None     Source Type: Journal    
DOI: 10.1108/13673270510610323     Document Type: Article

References (24)

1. Barker, R.T. and Camarata, M.R. (1998), "The role of communication in creating and maintaining a learning organization: Preconditions, indicators, and disciplines", Journal of Business Communication, Vol. 35 No. 4, pp. 443-67.
2. Cody, W., Kreulen, J., Krishna, V. and Spangler, W. (2002), "The integration of business intelligence and knowledge management", IBM Systems Journal, Vol. 41 No. 4, pp. 697-713.
3. Cook, C. and Cook, M. (2000), The Convergence of Knowledge Management and Business Intelligence, Auerbach Publications, New York, NY, available at: www.brint.com/members/online/20080108/intelligence/.
4. Elliott, S. and O'Dell, C. (1999), "Sharing knowledge and best practices: The hows and whys of tapping your organization's hidden reservoirs of knowledge", Healthcare Forum Journal, Vol. 42 No. 3, pp. 34-7.
5. Haimila, S. (2001), "KM in practice: The helping hand of BI", KMWorld, Vol. 10 No. 10.
6. Hameed, I. (2004), "Knowledge management and business intelligence: what is the difference?", available at: http://onlinebusiness.about.com/.
7. Hasanali, F. (2004), "Critical success factors of knowledge management", in Koenig, E. and Srikantaiah, T.K. (Eds.), Knowledge Management. Lessons Learned..., ASIST Monograph Series, Information Today, Medford, NJ, pp. 55-69.
8. Horner, P. (2003), "The science of better", OR/MS Today, available at: www.lionhrtpub.com/orms/orms-12-03/frmarketing.html.
9. Kadayam, S. (2002), "New business intelligence: The promise of knowledge management, the ROI of business intelligence", available at: www.kmworld.com/publications/whitepapers/KM2/kadayam.pdf.
10. McGee, M. (1999), "Lessons from a cultural revolution - Proctor & Gamble is looking to IT to change its entrenched culture - and vice versa", Information Week, Vol. 758, pp. 46-53.
11. McKnight, W. (2002), "Ask the CRM expert", available at: http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/ 0,295199,sid63_gci974430,00.html.
12. Malhotra, Y. (2004), "Why knowledge management systems fail: enablers and constraints of knowledge management in human enterprise", in Koenig, E. and Srikantaiah, T.K. (Eds.), Knowledge Management: Lessons Learned..., ASIST Monograph Series, Information Today, Medford, NJ, pp. 87-112.
13. Marco, D. (2002), "The key to knowledge management", available at: www.adtmag.com/article.asp?id=6525.
14. Nemati, H., Steiger, D., Iyer, L. and Herschel, R. (2002), "Knowledge warehouse: An architectural integration of knowledge management, decision support, artificial intelligence and data warehousing", Decision Support Systems, Vol. 33, pp. 143-61.
15. Nonaka, I. (1994), "A dynamic theory of organizational knowledge creation", Organization Science, Vol. 5 No. 1, pp. 14-38.
16. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-Creating Company, Oxford University Press, New York, NY.
17. Okhuysen, G. and Eisenhardt, K. (2002), "Integrating knowledge in groups: How formal interventions enable flexibility", Organization Science, Vol. 13 No. 4, pp. 370-87.
18. Pan, S.L. and Scarbrough, H. (1999), "Knowledge management in practice: An exploratory case study", Technology Analysis & Strategic Management, Vol. 11 No. 3, pp. 359-74.
19. Perkins, D.N. (1986), Knowledge as Design, Lawrence Erlbaum Associates, Hillsdale, NJ.
20. Oracle Magazine (1998), "Knowledge management in the information age", May, available at: www.oracle.com/oramag/oracle/98-May/ cov1.html.
21. Reisenberger, J. (1999), "Executive insights: Knowledge - the source of sustainable competitive advantage", Journal of International Marketing, Vol. 6 No. 3, pp. 94-107.
22. Scheraga, D. (1998), "Knowledge management: Competitive advantages become a key issue", Chemical Market Reporter, Vol. 254 No. 17, pp. 3-6.
23. Sveiby, K.-E. (1997), The New Organizational Wealth, Berrett-Koehler, Williston, VT.
24. Thong, J. (1999), "An integrated model of information systems adoption in small businesses", Journal of Management Information Systems, Vol. 15 No. 4, pp. 187-214.