Measuring the benefits of knowledge management at the financial services authority: A case study

Journal of Information Science

Volumn 29, Issue 6, 2003, Pages 475-487

  Jones, Ros ^a  

^a Financial Services Authority   (United Kingdom)

Author keywords

Benefit assessment; Impact analysis; Implementation; Knowledge management; Quantitative methods; Research methods; Strategies

Indexed keywords

ENGINEERING RESEARCH; FINANCE; LAWS AND LEGISLATION; SOCIETIES AND INSTITUTIONS;

BENEFIT ASSESSMENT; FINANCIAL SERVICES AUTHORITY; IMPACT ANALYSIS; KNOWLEDGE MANAGEMENT; QUANTITATIVE METHODS;

INFORMATION MANAGEMENT;

EID: 0345765293     PISSN: 01655515     EISSN: None     Source Type: Journal    
DOI: 10.1177/0165551503296005     Document Type: Article

References (13)

1. T. Davenport and L. Prusak, Working Knowledge: how Organizations Manage what they Know (Harvard Business School, Boston, MA, 1997).
2. E. Orna, Practical Information Policies (Gower, 1999).
3. Financial Services and Markets Act 2000 s 2(2).
4. Financial Services and Markets Act 2000 s 2(3).
5. Measurement for Knowledge Management (APQC, 2001).
6. D.T. Skyrme, Knowledge Networking - Creating the Collaborative Enterprise (Butterworth-Heinemann, Oxford, 1999).
7. J MacDonald, It is advisable from the outset to set up a valuation team to establish standards and measurements for the valuation of the knowledge database, in Understanding Knowledge Management in a Week (Hodder & Stoughton, London, 1999).
8. R.S. Kaplan and D.P. Norton, Translating Strategy into Action: the Balanced Scorecard (Harvard University Press, Boston, MA, 1996).
9. T. Davenport, Process Innovation (HarperCollins, London, 1993).
10. H.V. Andersen, G. Lawrie and M. Shulver, The Balanced Scorecard vs the EFQM Business Excellence Model - which is the Better Strategic Management Tool? (2GC Limited, 2000).
11. J. de Gooijer, Designing a knowledge management performance framework, Journal of Knowledge Management 4(4) (2000) 303-310.
12. D. Nicholas, Assessing Information Needs: Tools, Techniques and Concepts for the Internet Age, 2nd edn (Aslib, London, 2000).
13. M.K. Sparrow, The Regulatory Craft (Brookings/CEG, London, 2000).