Service quality effect on satisfaction and word of mouth in the health care industry

Managing Service Quality

Volumn 19, Issue 2, 2009, Pages 229-242

  Chaniotakis, Ioannis E ^a   Lymperopoulos, Constantine ^b  

^a HELLENIC OPEN UNIVERSITY   (Greece)

^b UNIVERSITY OF THE AEGEAN   (Greece)

Author keywords

Customer satisfaction; Customer services quality; Greece; Interpersonal communications; Maternity services

Indexed keywords

EID: 70349413466     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910943206     Document Type: Article

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