Applying gap analysis in the health service to inform the service improvement agenda

International Journal of Quality & Reliability Management

Volumn 22, Issue 3, 2005, Pages 215-233

  Silvestro, Rhian ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Employee attitudes; Gap analysis; Health services; Patients; Performance measures; SERVQUAL

Indexed keywords

EID: 18844371986     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710510582462     Document Type: Article

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