Trust violation in electronic commerce: Customer concerns and reactions

Journal of Computer Information Systems

Volumn 49, Issue 4, 2009, Pages 1-9

  Goles, Tim ^a   Lee, Simon ^b   Rao, Srinivasan V ^c   Warren, John ^c  

^a TEXAS A AND M INTERNATIONAL UNIVERSITY   (United States)

^b EASTERN ILLINOIS UNIVERSITY   (United States)

^c UNIVERSITY OF TEXAS AT SAN ANTONIO   (United States)

Author keywords

Causal attribution; Magnitude of negative outcome; Perceived fairness; Psychological contract violation; Repurchase intentions; Trust violation; Word of mouth communication

Indexed keywords

CAUSAL ATTRIBUTIONS; MAGNITUDE OF NEGATIVE OUTCOME; PERCEIVED FAIRNESS; PSYCHOLOGICAL CONTRACT VIOLATIONS; REPURCHASE INTENTION; TRUST VIOLATION; WORD-OF-MOUTH COMMUNICATION;

COMMUNICATION;

SALES;

EID: 69549122290     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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