메뉴 건너뛰기




Volumn 48, Issue 1, 2007, Pages 53-62

An empirical study on the relationship between customer value and repurchase intention in Korean Internet shopping malls

Author keywords

Business value; Customer value; e business; Electronic commerce; Internet shopping mall; Trust

Indexed keywords

BUSINESS VALUE; CUSTOMER VALUES; EBUSINESS; INTERNET SHOPPING MALLS; TRUST;

EID: 35448941920     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (37)

References (54)
  • 1
    • 32644464870 scopus 로고    scopus 로고
    • Personalization Technologies: A Process-oriented Perspective
    • Adomavicius, G. and A. Tuzhilin, "Personalization Technologies: A Process-oriented Perspective," Communications of ACM, 48:10, 2005, pp. 83-90.
    • (2005) Communications of ACM , vol.48 , Issue.10 , pp. 83-90
    • Adomavicius, G.1    Tuzhilin, A.2
  • 2
    • 0000928358 scopus 로고    scopus 로고
    • The Real Value of Online Communities
    • Amstrong, A. and K. Hagel, "The Real Value of Online Communities," Harvard Business Review, 74, 1996, pp. 134-141.
    • (1996) Harvard Business Review , vol.74 , pp. 134-141
    • Amstrong, A.1    Hagel, K.2
  • 4
    • 9744263253 scopus 로고    scopus 로고
    • An Empirical Investigation of Net-enabled Business Value
    • Barua, A., P. Konana, and A. B. Whinston, "An Empirical Investigation of Net-enabled Business Value," MIS Quarterly, 28:4, 2004, pp. 585-620.
    • (2004) MIS Quarterly , vol.28 , Issue.4 , pp. 585-620
    • Barua, A.1    Konana, P.2    Whinston, A.B.3
  • 6
    • 0036721990 scopus 로고    scopus 로고
    • Enticing Online Consumers: An Extended Technology Acceptance Perspective
    • Chen, L., M. L. Gillenson, and D. L. Sherrell, "Enticing Online Consumers: An Extended Technology Acceptance Perspective," Information & Management, 39, 2002, pp. 705-719.
    • (2002) Information & Management , vol.39 , pp. 705-719
    • Chen, L.1    Gillenson, M.L.2    Sherrell, D.L.3
  • 7
    • 0037247393 scopus 로고    scopus 로고
    • A Conceptual Model of Perceived Customer Value in e-Commerce: A Preliminary Investigation
    • Chen, Z. and A. J. Dubinsky, "A Conceptual Model of Perceived Customer Value in e-Commerce: A Preliminary Investigation," Psychology & Marketing, 20:4, 2003, pp. 323-347.
    • (2003) Psychology & Marketing , vol.20 , Issue.4 , pp. 323-347
    • Chen, Z.1    Dubinsky, A.J.2
  • 10
    • 55249087535 scopus 로고
    • Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology
    • Davis, F. D., "Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology," MIS Quarterly, 13:3, 1989, pp. 319-340.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 11
    • 0345423640 scopus 로고    scopus 로고
    • Customer Perceived Value: A Substitute for Satisfaction in Business Markets?
    • Eggert, A. and W. Ulaga, "Customer Perceived Value: A Substitute for Satisfaction in Business Markets?" Journal of Business & Industrial Marketing, 17:2/3, 2002, pp. 107-118.
    • (2002) Journal of Business & Industrial Marketing , vol.17 , Issue.2-3 , pp. 107-118
    • Eggert, A.1    Ulaga, W.2
  • 12
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in Online Shopping: An Integrated Model
    • Gefen, D., E. Karahanna, and D. W. Straub, "Trust and TAM in Online Shopping: An Integrated Model," MIS Quarterly, 27:1, 2003, pp. 51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 13
    • 0001178032 scopus 로고    scopus 로고
    • Structural Equation Modeling and Regression: Guidelines for Research Practice
    • Gefen, D., D. W. Straub, and M. C. Boudreau, "Structural Equation Modeling and Regression: Guidelines for Research Practice," Communications of AIS, 4:7, 2000, pp. 1-78.
    • (2000) Communications of AIS , vol.4 , Issue.7 , pp. 1-78
    • Gefen, D.1    Straub, D.W.2    Boudreau, M.C.3
  • 14
    • 0037903724 scopus 로고    scopus 로고
    • Web Personalization: The Impact of Perceived Innovation Characteristics on the Intention to Use Personalization
    • Spring
    • Greer, T. H. and M. B. Murtaza, "Web Personalization: The Impact of Perceived Innovation Characteristics on the Intention to Use Personalization," Journal of Computer Information Systems, Spring 2003, 43:3, pp. 50-55.
    • (2003) Journal of Computer Information Systems , vol.43 , Issue.3 , pp. 50-55
    • Greer, T.H.1    Murtaza, M.B.2
  • 15
    • 0040424779 scopus 로고    scopus 로고
    • Net Gain: Expanding Markets through Virtual Communities
    • Hagel, J., "Net Gain: Expanding Markets through Virtual Communities," Journal of Interactive Marketing, 13:1, 1999, pp. 56-65.
    • (1999) Journal of Interactive Marketing , vol.13 , Issue.1 , pp. 56-65
    • Hagel, J.1
  • 16
    • 0037411157 scopus 로고    scopus 로고
    • Factors Influencing the Usage of Websites: The Case of a Generic Portal in The Netherlands
    • Haijden, H., "Factors Influencing the Usage of Websites: The Case of a Generic Portal in The Netherlands," Information & Management, 40, 2003, pp. 541-549.
    • (2003) Information & Management , vol.40 , pp. 541-549
    • Haijden, H.1
  • 18
    • 3042693345 scopus 로고    scopus 로고
    • The Four Levels of Loyalty and the Pivotal Role of Trust: A Study of Online Service Dynamics
    • Harris, L. C. and M. M. H. Goode, "The Four Levels of Loyalty and the Pivotal Role of Trust: A Study of Online Service Dynamics," Journal of Retailing, 80:2, 2004, pp. 139-158.
    • (2004) Journal of Retailing , vol.80 , Issue.2 , pp. 139-158
    • Harris, L.C.1    Goode, M.M.H.2
  • 19
    • 84876618239 scopus 로고    scopus 로고
    • Holbrook, M. B., The Nature of Customer Value: An Axiology of Services in the Consumption Experience, in Service Quality, in T. Roland Rust and L. Richard. Oliver (Eds.), New Directions in Theory and Practice, Sage Publications, 1994, pp. 21-71.
    • Holbrook, M. B., "The Nature of Customer Value: An Axiology of Services in the Consumption Experience, in Service Quality," in T. Roland Rust and L. Richard. Oliver (Eds.), New Directions in Theory and Practice, Sage Publications, 1994, pp. 21-71.
  • 21
    • 20544431696 scopus 로고    scopus 로고
    • Consumer Reactions to Electronic Shopping on the World Wide Web
    • Jarvenpaa, S. and P. A. Todd, "Consumer Reactions to Electronic Shopping on the World Wide Web," International Journal of Electronic Commerce, 1:2, 1997, pp. 59-88.
    • (1997) International Journal of Electronic Commerce , vol.1 , Issue.2 , pp. 59-88
    • Jarvenpaa, S.1    Todd, P.A.2
  • 23
    • 84992948060 scopus 로고    scopus 로고
    • Customer Value: A Review of Recent Literature and an Integrative Configuration
    • Khalifa, A. S., "Customer Value: A Review of Recent Literature and an Integrative Configuration," Management Decision, 42:5, 2004, pp. 645-666.
    • (2004) Management Decision , vol.42 , Issue.5 , pp. 645-666
    • Khalifa, A.S.1
  • 24
    • 0032678626 scopus 로고    scopus 로고
    • The Value of Internet Commerce to the Customer
    • Keeney, R., "The Value of Internet Commerce to the Customer," Management Science, 45:4, 1999, pp. 533-542.
    • (1999) Management Science , vol.45 , Issue.4 , pp. 533-542
    • Keeney, R.1
  • 25
    • 0036737203 scopus 로고    scopus 로고
    • Business as Buildings: Metrics for the Architectural Quality of Internet Businesses
    • September
    • Kim, J., J. Lee, K. Han, and M. Lee, "Business as Buildings: Metrics for the Architectural Quality of Internet Businesses," Information Systems Research, 13:3, September 2002, pp. 239-254.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 239-254
    • Kim, J.1    Lee, J.2    Han, K.3    Lee, M.4
  • 26
    • 0011609191 scopus 로고    scopus 로고
    • Customer-Perceived Value in Industrial Contexts
    • Lapierre, J., "Customer-Perceived Value in Industrial Contexts," Journal of Business & Industrial Marketing, 15:2/3, 2000, pp. 122-140.
    • (2000) Journal of Business & Industrial Marketing , vol.15 , Issue.2-3 , pp. 122-140
    • Lapierre, J.1
  • 27
    • 33644510150 scopus 로고    scopus 로고
    • Consumers' Initial Trust toward Second-Hand Products in the Electronic Market
    • Lee, Sang M. and S. Lee, "Consumers' Initial Trust toward Second-Hand Products in the Electronic Market," Journal of Computer Information Systems, 46:2, 2005, pp. 85-98.
    • (2005) Journal of Computer Information Systems , vol.46 , Issue.2 , pp. 85-98
    • Lee, S.M.1    Lee, S.2
  • 28
    • 0036438511 scopus 로고    scopus 로고
    • Why Do People Use Information Technology? A Critical Review of the Technology Acceptance
    • Legris, P., J. Ingham, and P. Collerette, "Why Do People Use Information Technology? A Critical Review of the Technology Acceptance," Information & Management, 40, 2003, pp. 191-204.
    • (2003) Information & Management , vol.40 , pp. 191-204
    • Legris, P.1    Ingham, J.2    Collerette, P.3
  • 29
    • 0002843070 scopus 로고    scopus 로고
    • Intermediaries Personalize Information Streams
    • Maglio, P. and R. Barrett, "Intermediaries Personalize Information Streams," Communications of the ACM, 43:8, 2000, pp. 96-101.
    • (2000) Communications of the ACM , vol.43 , Issue.8 , pp. 96-101
    • Maglio, P.1    Barrett, R.2
  • 30
    • 0002741793 scopus 로고    scopus 로고
    • Experiential Value: Conceptualization, Measurement and Application in the Catalog and Internet Shopping Environment
    • Mathwick, C., N. Malhotra, and E. Rigdon, "Experiential Value: Conceptualization, Measurement and Application in the Catalog and Internet Shopping Environment," Journal of Retailing, 77:1, 2001, pp. 39-56.
    • (2001) Journal of Retailing , vol.77 , Issue.1 , pp. 39-56
    • Mathwick, C.1    Malhotra, N.2    Rigdon, E.3
  • 31
    • 1042289106 scopus 로고    scopus 로고
    • Evaluating Electronic Commerce Acceptance with the Technology Acceptance Model
    • Winter
    • Mccloskey, D., "Evaluating Electronic Commerce Acceptance with the Technology Acceptance Model," Journal of Computer Information Systems, 44:2, Winter 2003, pp. 49-57.
    • (2003) Journal of Computer Information Systems , vol.44 , Issue.2 , pp. 49-57
    • Mccloskey, D.1
  • 32
    • 9744284230 scopus 로고    scopus 로고
    • Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value
    • Melville, N., K. Kraemer, and V. Gurbaxani, "Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value," MIS Quarterly, 28:2, 2004, pp. 283-322.
    • (2004) MIS Quarterly , vol.28 , Issue.2 , pp. 283-322
    • Melville, N.1    Kraemer, K.2    Gurbaxani, V.3
  • 33
    • 0000430606 scopus 로고    scopus 로고
    • Extending the TAM for a World-Wide-Web Context
    • Moon, J. and Y. Kim, "Extending the TAM for a World-Wide-Web Context," Information & Management, 38, 2001, pp. 217-230.
    • (2001) Information & Management , vol.38 , pp. 217-230
    • Moon, J.1    Kim, Y.2
  • 35
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality
    • Parasuraman, A., V. A. Zeithaml, and L. L. Berry, "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality," Journal of Retailing, 64, 1988, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 36
    • 0035289645 scopus 로고    scopus 로고
    • Strategy and the Internet
    • March
    • Porter, M. E., "Strategy and the Internet," Harvard Business Review, 79:3, March 2002, pp. 62-78.
    • (2002) Harvard Business Review , vol.79 , Issue.3 , pp. 62-78
    • Porter, M.E.1
  • 38
    • 23744473781 scopus 로고    scopus 로고
    • The Relationship of e-Commerce Competence to Customer Value and Firm Performance: An Empirical Investigation
    • Saeed, K. A., V. Grover, and Y. Hwang, "The Relationship of e-Commerce Competence to Customer Value and Firm Performance: An Empirical Investigation," Journal of Management Information Systems, 22:1, 2005, pp. 223-256.
    • (2005) Journal of Management Information Systems , vol.22 , Issue.1 , pp. 223-256
    • Saeed, K.A.1    Grover, V.2    Hwang, Y.3
  • 39
    • 0036989781 scopus 로고    scopus 로고
    • A Synthesis of Research on the Properties of Effective Internet Commerce Web Sites
    • Winter
    • Scheffelmaier, G. W. and J. F. Vinsonhaler, "A Synthesis of Research on the Properties of Effective Internet Commerce Web Sites," Journal of Computer Information Systems, 43:2, Winter 2002-2003, pp. 8-14.
    • (2002) Journal of Computer Information Systems , vol.43 , Issue.2 , pp. 8-14
    • Scheffelmaier, G.W.1    Vinsonhaler, J.F.2
  • 40
    • 10644225413 scopus 로고    scopus 로고
    • Extrinsic versus Intrinsic Motivations for Consumers to Shop On-line
    • Shang, R. A., T. C. Chen, and L. Shen, "Extrinsic versus Intrinsic Motivations for Consumers to Shop On-line," Information & Management, 42, 2005, pp. 401-413.
    • (2005) Information & Management , vol.42 , pp. 401-413
    • Shang, R.A.1    Chen, T.C.2    Shen, L.3
  • 41
    • 0036001754 scopus 로고    scopus 로고
    • Consumer Trust, Value, and Loyalty in Relational Exchanges
    • Sirdeshmukh, D., J. Singh, and B. Sabol, "Consumer Trust, Value, and Loyalty in Relational Exchanges," Journal of Marketing, 66, 2002, pp. 15-37.
    • (2002) Journal of Marketing , vol.66 , pp. 15-37
    • Sirdeshmukh, D.1    Singh, J.2    Sabol, B.3
  • 42
    • 2442694624 scopus 로고    scopus 로고
    • Effect of Trust on Customer Acceptance of Internet Banking
    • Suh, B. and I. Han, "Effect of Trust on Customer Acceptance of Internet Banking," Electronic Commerce Research and Applications, 1, 2002, pp. 247-263.
    • (2002) Electronic Commerce Research and Applications , vol.1 , pp. 247-263
    • Suh, B.1    Han, I.2
  • 43
    • 0035593186 scopus 로고    scopus 로고
    • Consumer Perspectives on Service Quality of Electronic Commerce Web Sites
    • Sullivan, J.R. and K.A. Walstrom, "Consumer Perspectives on Service Quality of Electronic Commerce Web Sites," Journal of Computer Information Systems, 41:3, 2001, pp. 8-14.
    • (2001) Journal of Computer Information Systems , vol.41 , Issue.3 , pp. 8-14
    • Sullivan, J.R.1    Walstrom, K.A.2
  • 44
    • 0001710569 scopus 로고    scopus 로고
    • Consumer Perceived Value: The Development of a Multiple Item Scale
    • Sweeney, J. C. and G. N. Soutar, "Consumer Perceived Value: The Development of a Multiple Item Scale," Journal of Retailing, 77, 2001, pp. 203-220.
    • (2001) Journal of Retailing , vol.77 , pp. 203-220
    • Sweeney, J.C.1    Soutar, G.N.2
  • 45
    • 0011909720 scopus 로고    scopus 로고
    • Measuring Customer-Perceived Value in Business Markets
    • Ulaga, W. and S. Chacour, "Measuring Customer-Perceived Value in Business Markets," Industrial Marketing Management, 30, 2001, pp. 525-540.
    • (2001) Industrial Marketing Management , vol.30 , pp. 525-540
    • Ulaga, W.1    Chacour, S.2
  • 46
    • 0344992530 scopus 로고    scopus 로고
    • Beyond Better Products: Capturing Value in Customer Interactions
    • Vandenbosch, M. and N. Dawar, "Beyond Better Products: Capturing Value in Customer Interactions," MIT Sloan Management Review, 43:4, 2002, pp. 35-42.
    • (2002) MIT Sloan Management Review , vol.43 , Issue.4 , pp. 35-42
    • Vandenbosch, M.1    Dawar, N.2
  • 47
    • 9744271731 scopus 로고    scopus 로고
    • User Acceptance of Hedonic Information Systems
    • Van der Heijden, H., "User Acceptance of Hedonic Information Systems," MIS Quarterly, 28:4, 2004, pp. 695-704.
    • (2004) MIS Quarterly , vol.28 , Issue.4 , pp. 695-704
    • Van der Heijden, H.1
  • 48
    • 84986135394 scopus 로고    scopus 로고
    • Value and Information-Concepts and Issues for Management
    • Walters, D. and G. Lancaster, "Value and Information-Concepts and Issues for Management," Management Decision, 37:8, 1999, pp. 643-656.
    • (1999) Management Decision , vol.37 , Issue.8 , pp. 643-656
    • Walters, D.1    Lancaster, G.2
  • 49
    • 84986077150 scopus 로고    scopus 로고
    • Implementing Value strategy through the Value Chain
    • Walters, D. and G. Lancaster, "Implementing Value strategy through the Value Chain," Management Decision, 38:3, 2000, pp. 160-178.
    • (2000) Management Decision , vol.38 , Issue.3 , pp. 160-178
    • Walters, D.1    Lancaster, G.2
  • 50
    • 84992975947 scopus 로고    scopus 로고
    • An Integrated Framework for Customer Value and Customer-relationship-Management Performance: A Customer-based Perspective from China
    • Wang, Y., H. P. Lo, R. Chi, and Y. Yang, "An Integrated Framework for Customer Value and Customer-relationship-Management Performance: a Customer-based Perspective from China," Managing Service Quality, 14:2/3, 2004, pp. 169-182.
    • (2004) Managing Service Quality , vol.14 , Issue.2-3 , pp. 169-182
    • Wang, Y.1    Lo, H.P.2    Chi, R.3    Yang, Y.4
  • 51
    • 24144482419 scopus 로고    scopus 로고
    • Why should I share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice
    • Wasko, M. M. and S. Faraj, "Why should I share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice," MIS Quarterly, 29:1, 2005, pp. 35-57.
    • (2005) MIS Quarterly , vol.29 , Issue.1 , pp. 35-57
    • Wasko, M.M.1    Faraj, S.2
  • 52
    • 0036015966 scopus 로고    scopus 로고
    • NEBIC: A Dynamic Capabilities Theory for Assessing Net-Enablement
    • Wheeler, B. C., "NEBIC: A Dynamic Capabilities Theory for Assessing Net-Enablement," Information Systems Research, 13:2, 2002, pp. 125-146.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 125-146
    • Wheeler, B.C.1
  • 53
    • 0031536393 scopus 로고    scopus 로고
    • Customer Value: The Next Source for Competitive Advantage
    • Woodruff, R. B., "Customer Value: The Next Source for Competitive Advantage," Journal of the Academy of Marketing Science, 25:2, 1997, pp. 139-153.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 54
    • 35448994590 scopus 로고    scopus 로고
    • Does Electronic Business Create Value for Firms? An Organizational Innovation Perspective
    • Zhuang, Y., "Does Electronic Business Create Value for Firms? An Organizational Innovation Perspective," Journal of Electronic Commerce Research, 6:2, 2005, pp. 146-159.
    • (2005) Journal of Electronic Commerce Research , vol.6 , Issue.2 , pp. 146-159
    • Zhuang, Y.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.