-
1
-
-
0001810553
-
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
-
Bolton, Ruth N. and Drew, James H. (1991). A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes. Journal of Marketing, 55 (1): 1-9.
-
(1991)
Journal of Marketing
, vol.55
, Issue.1
, pp. 1-9
-
-
Bolton, R.N.1
Drew, J.H.2
-
2
-
-
0002381637
-
Measuring Service Quality: A Reexamination and Extension
-
Cronin, Joseph, Jr. and Taylor Steven A. (1992). Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56 (3): 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.1
-
3
-
-
0003056894
-
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
-
Crosby, Lawrence A., Evans, Kenneth R., and Cowles, Deborah (1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54 (3): 68-81.
-
(1990)
Journal of Marketing
, vol.54
, Issue.3
, pp. 68-81
-
-
Crosby, L.A.1
Evans, K.R.2
Cowles, D.3
-
4
-
-
0000013275
-
Effects of Relationship Marketing on Satisfaction, Retention, and Prices
-
Crosby, Lawrence A. and Stevens, Nancy (1987). Effects of Relationship Marketing on Satisfaction, Retention, and Prices. Journal of Marketing, 24: 404-411.
-
(1987)
Journal of Marketing
, vol.24
, pp. 404-411
-
-
Crosby, L.A.1
Stevens, N.2
-
5
-
-
85023689908
-
Travel Agents Compelled by Competition to Launch Internet Service
-
DeLoux, G. (1996, June). Travel Agents Compelled by Competition to Launch Internet Service. Knight-Ridder/Tribune News.
-
(1996)
Knight-Ridder/Tribune News
-
-
Deloux, G.1
-
6
-
-
0031502147
-
An Examination of the Nature of Trust in Buyer-Seller Relationships
-
Doney, Patricia M., and Cannon, Joseph P. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing, 61 (2): 35-51.
-
(1997)
Journal of Marketing
, vol.61
, Issue.2
, pp. 35-51
-
-
Doney, P.M.1
Cannon, J.P.2
-
7
-
-
0000009769
-
Evaluating Structureal Equation Models With Unobservable Variables and Measurement Error
-
Fornell, Claes and Larcker, David F. (1981). Evaluating Structureal Equation Models With Unobservable Variables and Measurement Error. Journal of Marketing Research, 18 (1): 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
9
-
-
0002148874
-
The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry
-
Lagace, Rosemary R., Dahlstrom, Roger and Gassenheimer, Jule B. (1991). The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry. Journal of Personal Selling and Sales Management, 11 (4): 39-48.
-
(1991)
Journal of Personal Selling and Sales Management
, vol.11
, Issue.4
, pp. 39-48
-
-
Lagace, R.R.1
Dahlstrom, R.2
Gassenheimer, J.B.3
-
10
-
-
80053082262
-
Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions
-
LeBlanc, Gaston (1992). Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions. Journal of Travel Research, 30 (4): 10-22.
-
(1992)
Journal of Travel Research
, vol.30
, Issue.4
, pp. 10-22
-
-
Leblanc, G.1
-
12
-
-
0001154055
-
Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organization
-
Moorman, Christine, Zaltman, Gerald and Despande, Rohit (1992). Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organization. Journal of Marketing Research, 29 (3): 314-28.
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.3
, pp. 314-328
-
-
Moorman, C.1
Zaltman, G.2
Despande, R.3
-
13
-
-
0039656230
-
Factors Affecting Trust in Market Research Relationships
-
Moorman, Christine, Deshpande, Rohit, and Zaltman, Gerald (1993). Factors Affecting Trust in Market Research Relationships. Journal of Marketing, 57 (1): 81-101.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 81-101
-
-
Moorman, C.1
Deshpande, R.2
Zaltman, G.3
-
14
-
-
21344475322
-
The Commitment-Trust Theory of Relationship Marketing
-
Morgan, Robert M., and Hunt, Shelby (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58 (3): 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.2
-
16
-
-
0002408510
-
A Conceptual Model of Service Quality and Its Implications for Future Research
-
Parasuraman, A., Zeithaml, Valerie. and Berry, Leonard. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49 (3): 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.3
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.3
-
17
-
-
3543099725
-
Consumer’s Emotional Responses to Service Encounters
-
Price, Linda L., Arnould, Eric J., and Deibler, Susan L. (1994). Consumer’s Emotional Responses to Service Encounters. International Journal of Service Industry Management, 6 (3): 34-63.
-
(1994)
International Journal of Service Industry Management
, vol.6
, Issue.3
, pp. 34-63
-
-
Price, L.L.1
Arnould, E.J.2
Deibler, S.L.3
-
18
-
-
84898962307
-
Risk Perceptions and Pleasure Travel: An Exploratory Analysis
-
Roehl, Wesley S., and Fesenmaier, Daniel R. (1992). Risk Perceptions and Pleasure Travel: An Exploratory Analysis. Journal of Travel Research, 30 (2): 17-26.
-
(1992)
Journal of Travel Research
, vol.30
, Issue.2
, pp. 17-26
-
-
Roehl, W.S.1
Fesenmaier, D.R.2
-
19
-
-
0000542019
-
How Industrial Salespeople Gain Customer Trust
-
Swan, John E., Trawick, Jr., I. Fred and Silva, David W. (1985). How Industrial Salespeople Gain Customer Trust. Industrial Marketing Management, 14 (3): 203-211.
-
(1985)
Industrial Marketing Management
, vol.14
, Issue.3
, pp. 203-211
-
-
Swan, J.E.1
Trawick, I.F.2
Silva, D.W.3
-
20
-
-
84950658432
-
Measuring Dimensions of Purchaser Trust of Industrial Salespeople
-
Swan, John E., Trawick, Jr., I. Fred, Rink, David. R. and Roberts, Jenny (1988). “Measuring Dimensions of Purchaser Trust of Industrial Salespeople.” Journal of Personal Selling and Sales Management, 8 (1): 1-9.
-
(1988)
Journal of Personal Selling and Sales Management
, vol.8
, Issue.1
, pp. 1-9
-
-
Swan, J.E.1
Trawick, I.F.2
Rink, D.A.3
Roberts, J.4
|