메뉴 건너뛰기




Volumn 12, Issue 4, 2002, Pages 59-74

Building trust and satisfaction in travel counselor/client relationships

Author keywords

Agent client relationship; Satisfaction; Travel agents; Trust

Indexed keywords


EID: 10144256263     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v12n04_04     Document Type: Article
Times cited : (36)

References (21)
  • 1
    • 0001810553 scopus 로고
    • A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
    • Bolton, Ruth N. and Drew, James H. (1991). A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes. Journal of Marketing, 55 (1): 1-9.
    • (1991) Journal of Marketing , vol.55 , Issue.1 , pp. 1-9
    • Bolton, R.N.1    Drew, J.H.2
  • 2
    • 0002381637 scopus 로고
    • Measuring Service Quality: A Reexamination and Extension
    • Cronin, Joseph, Jr. and Taylor Steven A. (1992). Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56 (3): 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.1
  • 3
    • 0003056894 scopus 로고
    • Relationship Quality in Services Selling: An Interpersonal Influence Perspective
    • Crosby, Lawrence A., Evans, Kenneth R., and Cowles, Deborah (1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54 (3): 68-81.
    • (1990) Journal of Marketing , vol.54 , Issue.3 , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 4
    • 0000013275 scopus 로고
    • Effects of Relationship Marketing on Satisfaction, Retention, and Prices
    • Crosby, Lawrence A. and Stevens, Nancy (1987). Effects of Relationship Marketing on Satisfaction, Retention, and Prices. Journal of Marketing, 24: 404-411.
    • (1987) Journal of Marketing , vol.24 , pp. 404-411
    • Crosby, L.A.1    Stevens, N.2
  • 5
    • 85023689908 scopus 로고    scopus 로고
    • Travel Agents Compelled by Competition to Launch Internet Service
    • DeLoux, G. (1996, June). Travel Agents Compelled by Competition to Launch Internet Service. Knight-Ridder/Tribune News.
    • (1996) Knight-Ridder/Tribune News
    • Deloux, G.1
  • 6
    • 0031502147 scopus 로고    scopus 로고
    • An Examination of the Nature of Trust in Buyer-Seller Relationships
    • Doney, Patricia M., and Cannon, Joseph P. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing, 61 (2): 35-51.
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 7
    • 0000009769 scopus 로고
    • Evaluating Structureal Equation Models With Unobservable Variables and Measurement Error
    • Fornell, Claes and Larcker, David F. (1981). Evaluating Structureal Equation Models With Unobservable Variables and Measurement Error. Journal of Marketing Research, 18 (1): 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 9
    • 0002148874 scopus 로고
    • The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry
    • Lagace, Rosemary R., Dahlstrom, Roger and Gassenheimer, Jule B. (1991). The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry. Journal of Personal Selling and Sales Management, 11 (4): 39-48.
    • (1991) Journal of Personal Selling and Sales Management , vol.11 , Issue.4 , pp. 39-48
    • Lagace, R.R.1    Dahlstrom, R.2    Gassenheimer, J.B.3
  • 10
    • 80053082262 scopus 로고
    • Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions
    • LeBlanc, Gaston (1992). Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions. Journal of Travel Research, 30 (4): 10-22.
    • (1992) Journal of Travel Research , vol.30 , Issue.4 , pp. 10-22
    • Leblanc, G.1
  • 12
    • 0001154055 scopus 로고
    • Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organization
    • Moorman, Christine, Zaltman, Gerald and Despande, Rohit (1992). Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organization. Journal of Marketing Research, 29 (3): 314-28.
    • (1992) Journal of Marketing Research , vol.29 , Issue.3 , pp. 314-328
    • Moorman, C.1    Zaltman, G.2    Despande, R.3
  • 13
    • 0039656230 scopus 로고
    • Factors Affecting Trust in Market Research Relationships
    • Moorman, Christine, Deshpande, Rohit, and Zaltman, Gerald (1993). Factors Affecting Trust in Market Research Relationships. Journal of Marketing, 57 (1): 81-101.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 81-101
    • Moorman, C.1    Deshpande, R.2    Zaltman, G.3
  • 14
    • 21344475322 scopus 로고
    • The Commitment-Trust Theory of Relationship Marketing
    • Morgan, Robert M., and Hunt, Shelby (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58 (3): 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.2
  • 16
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and Its Implications for Future Research
    • Parasuraman, A., Zeithaml, Valerie. and Berry, Leonard. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49 (3): 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.3 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 18
    • 84898962307 scopus 로고
    • Risk Perceptions and Pleasure Travel: An Exploratory Analysis
    • Roehl, Wesley S., and Fesenmaier, Daniel R. (1992). Risk Perceptions and Pleasure Travel: An Exploratory Analysis. Journal of Travel Research, 30 (2): 17-26.
    • (1992) Journal of Travel Research , vol.30 , Issue.2 , pp. 17-26
    • Roehl, W.S.1    Fesenmaier, D.R.2
  • 19


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.