Exploring service needs in the Chinese manufacturing industry

Chinese Management Studies

Volumn 3, Issue 2, 2009, Pages 143-154

  Gebauer, Heiko ^a   Fischer, Thomas ^a  

^a UNIVERSITY OF ST GALLEN   (Switzerland)

Author keywords

China; Customer services management; Manufacturing industries; Service levels

Indexed keywords

EID: 68649117401     PISSN: 1750614X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506140910963657     Document Type: Article

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