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Volumn 109, Issue 5, 2009, Pages 628-645

ERP user satisfaction issues: Insights from a Greek industrial giant

Author keywords

Greece; Manufacturing resource planning; User studies

Indexed keywords

CHIEF INFORMATION OFFICER; DESIGN/METHODOLOGY/APPROACH; ENERGY SUPPLIES; ENTERPRISE RESOURCE PLANNING SYSTEMS; ERP SYSTEM; ERP SYSTEMS IMPLEMENTATIONS; EXPLORATORY FACTOR ANALYSIS; GREECE; IMPLEMENTATION PROCESS; KEY FACTORS; LEVEL OF SATISFACTION; MAIN COMPONENT; MANUFACTURING RESOURCE PLANNING; MULTIPLE REGRESSION ANALYSIS; STATISTICAL INFERENCE; USER SATISFACTION; USER STUDIES;

EID: 67650689185     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570910957623     Document Type: Article
Times cited : (49)

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