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Volumn 35, Issue 3, 2009, Pages 187-198

Institutionalizing public relations: A case study of Chinese government crisis communication on the 2008 Sichuan earthquake

Author keywords

Chinese government public relations; Crisis communication and management; Institutionalization of public relations

Indexed keywords


EID: 67649487910     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2009.05.010     Document Type: Article
Times cited : (77)

References (72)
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