The Internet as a crisis management tool: A critique of banking sites during Y2K

Public Relations Review

Volumn 28, Issue 5, 2002, Pages 367-378

  DiNardo, Anne Marie ^a  

^a NONE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036887942     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0363-8111(02)00164-9     Document Type: Article

References (14)

1. The Internet Wire-Inet Legal, Legal Networks Crisis Preparedness Now A Top Corporate Priority, Wednesday, December 19, 2001. Author retrieved February 7, 2002 from the World Wide Web.
2. E. Paul, ABC NEWS.com, Census Data Shows America Is Online. Wednesday, February 6, 2002. Author retrieved February 7, 2002 from the World Wide Web.
3. W.M. Urlich, I.S. Hayes, The Year 2000 Software Crisis, Yourdon Press, New Jersey, 1997, pp. 3-17.
4. J.F. Preble, Integrating The Crisis Management Perspective Into The Strategic Management Process, Journal of Management Studies 34 (5) (September, 1997), pp. 669-786. The article addressed how adding crisis management's defensive/preventative capability to strategic management's offensive market positioning orientation can yield a more comprehensive approach to the strategic management of organizations.
5. Ibid., p. 777.
6. The Antidote, Surfing Around Crisis Management, 21. Author retrieved October 2000 from the World Wide Web http://www.theantidote.co.uk/read/articles/surf21.html.
7. C. White, N. Raman, The World Wide Web As A Public Relations Medium: The Use Of Research, Planning and Evaluation in Web Site Development, Public Relations Review (Winter, 1999), pp. 405-419. The article addressed the managerial aspects of web site research, planning and evaluation. Web site managers were interviewed to find out if research was conducted to determine the effectiveness of web sites before the process of building a web site.
8. American Bankers Association, http://www.aba.com.
9. Maryland Bankers Association, http://www.mdbankers.com/.
10. European Commission on Year 2000 and the Euro, http://www.ispo.cec.be/Y2Keuro/year2000.htm.
11. The Federal Reserve, http://www.bog.frb.fed.us/Y2K/.
12. FDIC, http://www.fdic.gov/about/Y2K/.
13. Citibank, http://www.citibank.com.
14. J.F. Preble, op. cit., pp. 778-779.