Entrepreneurial orientation and the performance of service business

Service Business

Volumn 3, Issue 1, 2009, Pages 1-13

  Lee, Sang M ^a   Lim, Seongbae ^b  

^a UNIVERSITY OF NEBRASKA LINCOLN   (United States)

^b ST MARY'S UNIVERSITY   (United States)

Author keywords

Culture; Entrepreneurial orientation; Entrepreneurship; Japanese restaurant; Performance; Service business

Indexed keywords

EID: 67349163565     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-008-0051-5     Document Type: Article

References (27)

1. P Asubonteng K McCleary J Swan 1996 SERVQUAL revisited: a critical review of service quality J Serv Mark 10 6 62 81
2. Baum JR (2003) Entrepreneurial orientation and strategic decision speed. In: Proceeding: Academy of Management conference, Seattle, Washington
3. RC Becherer J Maurer 1997 The moderating effect of environmental variables on the entrepreneurial and marketing orientation of entrepreneur-led firms Entrepreneurship Theory Pract 22 Fall 71 94
4. JV Chen BA Arttejo 2008 Service quality and customer satisfaction measurement of mobile value-added services: a conceptual view Int J Mobile Commer 6 2 165 176
5. S Choi AS Mattila 2008 Perceived controllability and service expectations: influences on customer reactions following service failure J Bus Res 61 1 24 30
6. J Covin D Slevin 1989 Strategic management of small firms in hostile and benign environments Strateg Manag J 10 75 87
7. J Covin D Slevin 1991 A conceptual model of entrepreneurship as firm behavior Entrepreneurship Theory Pract 16 7 7 25
8. G Dess G Lumpkin J Covin 1997 Entrepreneurial strategy making and firm performance: tests of contingency and configurational models Strateg Manag J 18 677 695 (Pubitemid 127467157)
9. M Entrialgo E Fernandez C Vazquez 2000 Characteristics of managers as determinants of entrepreneurial orientation: some Spanish evidence Enterp Innov Manag Stud 1 2 187 205
10. D Fodness B Murray 2007 Passenger's expectation of airport service quality J Serv Mark 21 7 492 506
11. GA Knight 1997 Cross-cultural reliability and validity of a scale to measure firm entrepreneurial orientation J Bus Venturing 12 213 225 (Pubitemid 127161994)
12. S Krauss M Frese C Friedrich J Unger 2005 Entrepreneurial orientation: a psychological model of success among southern African small business owners Eur J Organ Psychol 14 13 315 344 (Pubitemid 41348308)
13. PM Kreiser LD Marino KM Weaver 2002 Assessing the psychometric properties of the entrepreneurial orientations scale: a multi-country analysis Entrepreneurship Theory Pract 26 Spring 71 94
14. Lee K (2003) The research methodology for social science, 3rd edn. Bobmunsa, Seoul
15. S Lee S Peterson 2000 Culture, entrepreneurial orientation, and global competitiveness J World Bus 35 4 401 416
16. M Lee F Ulgado 1997 Consumer evaluations of fast food services: a cross-natural comparison J Serv Mark 11 1 39 52
17. H Lee Y Lee D Yoo 2000 The determinant of perceived service quality and its relationship with satisfaction J Serv Mark 14 3 217 231
18. GT Lumpkin GG Dess 1996 Clarifying the entrepreneurial orientation construct and linking it to performance Acad Manag Rev 21 1 135 172 (Pubitemid 126028443)
19. L Marino K Strandholm HK Steensma KM Weaver 2002 The moderating effect of national culture on the relationship between entrepreneurial orientation and strategic alliance portfolio extensiveness Entrepreneurship Theory Pract 26 Summer 145 160
20. K Messeghem 2003 Strategic entrepreneurship and managerial activities in SMEs Int Small Bus J 21 2 197 212
21. D Miller 1983 The correlates of entrepreneurship in three types of firms Manag Sci 29 7 770 791 (Pubitemid 13576759)
22. Nunally J (1978) Psychometric, 2nd edn. McGraw Hill, New York
23. Pedhazur E (1997) Multiple regression in behavioral research, 3rd edn. Harcourt Brace College Publishers, Orlando
24. A Tarabishy G Solomon L Fernald M Saghkin 2005 The entrepreneurial leader's impact on the organization's performance in dynamic markets J Priv Equity 8 4 20 29
25. LC Uelschy M Laroche A Eggert U Bibdi 2007 Service quality and satisfaction: an international comparison of professional service perceptions J Serv Mark 21 6 410 423
26. J Wikilund 1999 The sustainability of the entrepreneurial orientation-performance relationship Entrepreneurship Theory Pract 24 Fall 37 48
27. J Ying LW Cheng 2006 The impact of affect on service quality and satisfaction: the moderation of service contexts J Serv Mark 20 4 211 218 (Pubitemid 44151555)