The managerial implications of an analysis of tourist profiles and international hotel employee service attitude

International Journal of Hospitality Management

Volumn 28, Issue 3, 2009, Pages 302-309

  Kuo, Chun Min ^a  

^a NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Customer satisfaction; Importance performance analysis; Service attitude; Tourist profile

Indexed keywords

EID: 64449087186     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2008.10.003     Document Type: Article

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