Improving client-centred care and services: The role of front/back-office configurations

Journal of Advanced Nursing

Volumn 65, Issue 5, 2009, Pages 971-980

  Broekhuis, Manda ^a   De Blok, Carolien ^c   Meijboom, Bert ^b  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

^b TILBURG UNIVERSITY   (Netherlands)

^c NONE

Author keywords

Case study; Client centred care; Framework; Front back office; Nursing; Objectives; Organizations

Indexed keywords

ARTICLE; HEALTH CARE FACILITY; HOME CARE; HUMAN; HUMAN RELATION; LONGITUDINAL STUDY; NONBIOLOGICAL MODEL; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT SATISFACTION; STANDARD;

HEALTH FACILITY ENVIRONMENT; HOME CARE SERVICES; HUMANS; LONGITUDINAL STUDIES; MODELS, ORGANIZATIONAL; PATIENT SATISFACTION; PATIENT-CENTERED CARE; PROFESSIONAL-PATIENT RELATIONS;

EID: 63849164098     PISSN: 03092402     EISSN: 13652648     Source Type: Journal    
DOI: 10.1111/j.1365-2648.2009.05014.x     Document Type: Article

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