Do web sites change customers' beliefs? A study of prior-posterior beliefs in e-commerce

Information and Management

Volumn 46, Issue 2, 2009, Pages 125-137

  Zahedi, Fatemeh Mariam ^a   Song, Jaeki ^b  

^a UNIVERSITY OF WISCONSIN MILWAUKEE   (United States)

^b TEXAS TECH UNIVERSITY   (United States)

Author keywords

e Commerce salient beliefs; Perceived presence of web design elements; Posterior beliefs; Prior beliefs; Web design elements

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; SALES; WORLD WIDE WEB;

E-COMMERCE SALIENT BELIEFS; PERCEIVED PRESENCE OF WEB-DESIGN ELEMENTS; POSTERIOR BELIEFS; PRIOR BELIEFS; WEB-DESIGN ELEMENTS;

DESIGN;

EID: 63749107849     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2009.01.001     Document Type: Article

References (28)

1. Agarwal R., and Venkatesh V. Assessing a firm's web presence: a heuristic evaluation procedure for the measurement of usability. Information Systems Research 13 2 (2002) 168-186
2. Ajzen I. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50 (1991) 179-211
3. Bandura A. Perceived self-efficacy. In: Manstead A.S.R., and Hewstone M. (Eds). Blackwell Encyclopedia of Social Psychology (1995), Blackwell, Oxford, UK
4. Bem D.J. Self-perception theory. In: Berkowitz L. (Ed). Advances in Experimental Social Psychology vol. 6 (1972), Academic Press, New York, NY 1-62
5. Bearden W.O., and Rose R.L. Attention to social comparison information: an individual difference factor affecting consumer conformity. Journal of Consumer Research 16 4 (1990) 461-471
6. Bhattacherjee A. Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly 25 3 (2001) 352-369
7. Chang M.K., Cheung W., and Lai V.S. Literature derived reference models for the adoption of online shopping. Information and Management 42 3 (2005) 543-559
8. Coyle J.R., and Thorson E. The effects of progressive levels of interactivity and vividness in web marketing sites. Journal of Advertising 30 3 (2001) 65-77
9. Dey D., and Sarkar S. Modifications of uncertain data: a Bayesian framework for belief revision. Information Systems Research 11 1 (2000) 1-16
10. Flavián C., Guinalíu M., and Gurrea R. The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information and Management 43 1 (2006) 1-14
11. Gefen D., Krahana E., and Straub D. Trust and TAM in online shopping: an integrated model. MIS Quarterly 27 1 (2003) 51-90
12. Kress R.L., Draper J., Hamel V., and William R. Achievability for telerobotic systems. Space Technology and Applications International Forum 552 1 (2001) 52-57
13. Lee M.K.O., Cheung C.M.K., and Chen Z. Acceptance of Internet-based learning medium: the role of extrinsic and intrinsic motivation. Information and Management 42 8 (2005) 1095-1104
14. McKinney V., Yoon K., and Zahedi F.M. A measurement of web-customer satisfaction: an expectation and disconfirmation approach. Information Systems Research 13 3 (2002) 296-315
15. McKnight D.H., Choudhury V., and Kacmar C. Developing and validating trust measures for e-commerce: an integrative typology. Information Systems Research 13 3 (2002) 334-359
16. Nielsen J. Designing Web Usability (2000), New Riders Publishing, Indianapolis, IN
17. Novak T.P., Hoffman D.L., and Yung Y.F. Measuring the customer experience in online environments: a structural modeling approach. Marketing Science 19 1 (2000) 22-42
18. Oliver R.L. Effect of expectation and disconfirmation on post exposure product evaluations: an alternative interpretation. Journal of Applied Psychology 62 4 (1977) 480-486
19. Palmer J. Web site usability, design, and performance metrics. Information Systems Research 13 2 (2002) 151-167
20. Podsakoff P.M., Podsakoff N.P., MacKenzie S.B., and Lee J. Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88 5 (2003) 879-903
21. Sawyer A.G., Lynch Jr. J.G., and Brinberg D.L. A Bayesian analysis of the information value of manipulation and confounding checks in theory test. Journal of Consumer Research 21 3 (1995) 581-595
22. Shang R., Chen Y., and Shen L. Extrinsic versus intrinsic motivations for consumers to shop on-line. Information and Management 42 3 (2005) 401-413
23. Song J., and Zahedi F.M. A theoretical approach to web design in e-Commerce: a belief reinforcement model. Management Science 51 8 (2005) 1219-1235
24. Steuer J. Defining virtual reality: dimensions determining telepresence. Journal of Communications 42 4 (1992) 73-93
25. Taylor S., and Todd P.A. Understanding information technology usage: a test of competing models. Information Systems Research 6 2 (1995) 144-176
26. Venkatesh V., Morris M., Davis G., and Davis F. User acceptance of information technology: toward a unified view. MIS Quarterly 27 3 (2003) 425-478
27. Yu J., Ha I., Choi M., and Rho J. Extending the TAM for t-commerce. Information and Management 42 7 (2005) 965-976
28. Zviran M., Glezer C., and Avni I. User satisfaction from commercial web sites: the effect of design and use. Information & Management 43 1 (2006) 157-178