Quantifying the extent of temporal decay in service quality ratings

International Journal of Market Research

Volumn 51, Issue 1, 2009, Pages 71-91

  Bogomolova, Svetlana ^a   Romaniuk, Jenni ^a   Sharp, Anne ^a  

^a UNIVERSITY OF SOUTH AUSTRALIA   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 60349128476     PISSN: 14707853     EISSN: None     Source Type: Journal    
DOI: 10.2501/S1470785308200316     Document Type: Article

References (27)

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