Cognitive dissonance and the stability of service quality perceptions

Journal of Services Marketing

Volumn 18, Issue 6, 2004, Pages 433-449

  O'Neill, Martin ^a   Palmer, Adrian ^a  

^a AUBURN UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer services quality; Perception

Indexed keywords

EID: 84993082556     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040410557221     Document Type: Article

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