Assessing poor quality service: Perceptions of customer service representatives

Managing Service Quality

Volumn 18, Issue 6, 2008, Pages 610-622

  Helms, Marilyn M ^a   Mayo, Donna T ^a  

^a DALTON STATE COLLEGE   (United States)

Author keywords

Call centres; Customer satisfaction; Customer service management; Problem based learning; Quality management

Indexed keywords

EID: 59949089779     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810920095     Document Type: Article

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