Turning CFOs into quality champions

Quality Progress

Volumn 33, Issue 3, 2000, Pages 47-54

  Goodman, John ^a   O'Brien, Pat ^a,b   Segal, Eden ^a  

^a TARP   (United States)

^b FAIRLEIGH DICKINSON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

FINANCE; INDUSTRIAL ECONOMICS; INDUSTRIAL MANAGEMENT; INDUSTRIAL RESEARCH; MARKETING; MATHEMATICAL MODELS; PUBLIC RELATIONS; SALES; SENSITIVITY ANALYSIS; SUPERVISORY PERSONNEL;

CHIEF FINANCIAL OFFICER; CUSTOMER SATISFACTION; TECHNICAL ASSISTANCE RESEARCH PROGRAMS;

TOTAL QUALITY MANAGEMENT;

EID: 0034158842     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (4)

1. TARP, Consumer Complaint Handling in America: Final Report, sponsored by the U.S. Office of Consumer Affairs, 1979.
2. TARP, Measuring the Grapevine - Consumer Response and Word-of-Mouth, sponsored by the Coca-Cola Co., October 1981, Atlanta, GA.
3. Coalition for Consumer Education, A Report on the Bottom Line Benefits of Consumer Education/Information, November 1995.
4. John Goodman, David DePalma and Scott Broetzmann, "Maximizing the Value of Customer Feedback," Quality Progress, December 1996.