Mine customer experiences

Quality Progress

Volumn 35, Issue 7, 2002, Pages 63-67

  White, Edna ^a   Behara, Ravi ^a   Babbar, Sunil ^a  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036641080     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. Zero defections: Quality comes to services