메뉴 건너뛰기




Volumn 35, Issue 1, 2009, Pages 7-17

Determinants of consistent, timely, and active responses in corporate crises

Author keywords

Determinant; Form of crisis response; Legal dominance; Public relations autonomy

Indexed keywords


EID: 59649124434     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2008.09.020     Document Type: Article
Times cited : (33)

References (66)
  • 1
    • 46549097485 scopus 로고
    • Innovation: Mapping the winds of creative destruction
    • Abernathy W.J., and Clark K.B. Innovation: Mapping the winds of creative destruction. Research Policy 14 1 (1985) 3-22
    • (1985) Research Policy , vol.14 , Issue.1 , pp. 3-22
    • Abernathy, W.J.1    Clark, K.B.2
  • 2
    • 84937311978 scopus 로고
    • Legitimation endeavors: Impression management strategies used by an organization
    • Allen M.W., and Caillouet R.H. Legitimation endeavors: Impression management strategies used by an organization. Communication Monographs 61 1 (1994) 44-62
    • (1994) Communication Monographs , vol.61 , Issue.1 , pp. 44-62
    • Allen, M.W.1    Caillouet, R.H.2
  • 3
    • 0003072360 scopus 로고
    • Managing the crisis you tried to prevent
    • Augustine N.R. Managing the crisis you tried to prevent. Harvard Business Review 73 6 (1995) 147-158
    • (1995) Harvard Business Review , vol.73 , Issue.6 , pp. 147-158
    • Augustine, N.R.1
  • 4
    • 0344594865 scopus 로고
    • Cincinnati, Ohio, South-Western Publishing Company
    • Barton L. Crisis in organizations (1993), Cincinnati, Ohio, South-Western Publishing Company
    • (1993) Crisis in organizations
    • Barton, L.1
  • 5
    • 0002577326 scopus 로고
    • Can illegal corporate behavior be predicted? An event history analysis
    • Baucus M.S., and Near J.P. Can illegal corporate behavior be predicted? An event history analysis. The Academy of Management Journal 34 1 (1991) 9-36
    • (1991) The Academy of Management Journal , vol.34 , Issue.1 , pp. 9-36
    • Baucus, M.S.1    Near, J.P.2
  • 6
    • 0002302993 scopus 로고    scopus 로고
    • High performance work systems and firm performance: A synthesis of research and managerial implications
    • Ferris G.R. (Ed), JAI Press, Stamford, CT
    • Becker E.B., and Huselid A.M. High performance work systems and firm performance: A synthesis of research and managerial implications. In: Ferris G.R. (Ed). Research in personnel and human resources management 16 (1998), JAI Press, Stamford, CT 53-101
    • (1998) Research in personnel and human resources management , vol.16 , pp. 53-101
    • Becker, E.B.1    Huselid, A.M.2
  • 7
    • 0037397355 scopus 로고    scopus 로고
    • Consumer-company identification: A framework for understanding consumers' relationships with companies
    • Bhattacharya C.B., and Sen S. Consumer-company identification: A framework for understanding consumers' relationships with companies. Journal of Marketing 67 2 (2003) 76-88
    • (2003) Journal of Marketing , vol.67 , Issue.2 , pp. 76-88
    • Bhattacharya, C.B.1    Sen, S.2
  • 8
    • 0002197762 scopus 로고
    • The effectiveness of corporate communicative responses to accusations of unethical behavior
    • Bradford J.L., and Garrett D.E. The effectiveness of corporate communicative responses to accusations of unethical behavior. Journal of Business Ethics 14 11 (1995) 875-892
    • (1995) Journal of Business Ethics , vol.14 , Issue.11 , pp. 875-892
    • Bradford, J.L.1    Garrett, D.E.2
  • 10
    • 0346276118 scopus 로고    scopus 로고
    • Mapping the strategic thinking of public relations managers in a crisis situation: An illustrative example using conjoint analysis
    • Bronn P.S., and Olson E.L. Mapping the strategic thinking of public relations managers in a crisis situation: An illustrative example using conjoint analysis. Public Relations Review 25 3 (1999) 351-368
    • (1999) Public Relations Review , vol.25 , Issue.3 , pp. 351-368
    • Bronn, P.S.1    Olson, E.L.2
  • 11
    • 0346348465 scopus 로고
    • Prepare for business-related crises
    • Carney A., and Jorden A. Prepare for business-related crises. Public Relations Journal 49 8 (1993) 34-35
    • (1993) Public Relations Journal , vol.49 , Issue.8 , pp. 34-35
    • Carney, A.1    Jorden, A.2
  • 12
    • 0002870476 scopus 로고
    • Corporate discourse: Public relations and issues management
    • Jablin F.M., Putnam L.L., Roberts K.H., and Porter L.W. (Eds), Sage, Newbury Park, CA
    • Cheney G., and Vibbert S.T. Corporate discourse: Public relations and issues management. In: Jablin F.M., Putnam L.L., Roberts K.H., and Porter L.W. (Eds). Handbook of organizational communication: An interdisciplinary perspective (1987), Sage, Newbury Park, CA 165-194
    • (1987) Handbook of organizational communication: An interdisciplinary perspective , pp. 165-194
    • Cheney, G.1    Vibbert, S.T.2
  • 13
    • 63949088134 scopus 로고    scopus 로고
    • Chan pin chih chih chi lai yuan kung hsing hsiang tui ku ko man yi tu chih ying hsiang: Elaboration likelihood model chih li lun ying yung [The influences of product knowledge and country of origin image on consumer satisfaction: An implication of the Elaboration Likelihood Model]
    • Chiou J.S., Wu L.Y., and Chen J.S. Chan pin chih chih chi lai yuan kung hsing hsiang tui ku ko man yi tu chih ying hsiang: Elaboration likelihood model chih li lun ying yung [The influences of product knowledge and country of origin image on consumer satisfaction: An implication of the Elaboration Likelihood Model]. Kuan li hsueh pao [Journal of Management] 18 2 (2001)
    • (2001) Kuan li hsueh pao [Journal of Management] , vol.18 , Issue.2
    • Chiou, J.S.1    Wu, L.Y.2    Chen, J.S.3
  • 14
    • 0000307458 scopus 로고    scopus 로고
    • Noncooperative bargaining, hostages, and optimal asset ownership
    • Chiu Y.S. Noncooperative bargaining, hostages, and optimal asset ownership. American Economic Review 88 4 (1998) 882-901
    • (1998) American Economic Review , vol.88 , Issue.4 , pp. 882-901
    • Chiu, Y.S.1
  • 15
    • 10944242058 scopus 로고    scopus 로고
    • Crisis management: Advantages of a relational perspective
    • Ledingham J.A., and Bruning S.D. (Eds), Lawrence Erlbaum Associates, Inc., Mahwah, NJ
    • Coombs W.T. Crisis management: Advantages of a relational perspective. In: Ledingham J.A., and Bruning S.D. (Eds). Relationship management: A relational approach to the study and practice of public relations (1999), Lawrence Erlbaum Associates, Inc., Mahwah, NJ 75-93
    • (1999) Relationship management: A relational approach to the study and practice of public relations , pp. 75-93
    • Coombs, W.T.1
  • 16
    • 0005436730 scopus 로고    scopus 로고
    • Information and compassion in crisis responses: A test of their effects
    • Coombs W.T. Information and compassion in crisis responses: A test of their effects. Journal of Public Relations Research 11 2 (1999) 125-142
    • (1999) Journal of Public Relations Research , vol.11 , Issue.2 , pp. 125-142
    • Coombs, W.T.1
  • 17
    • 0000455048 scopus 로고    scopus 로고
    • An analytic framework for crisis situations: Better responses from a better understanding of the situation
    • Coombs W.T. An analytic framework for crisis situations: Better responses from a better understanding of the situation. Journal of Public Relations Research 10 3 (1998) 177-191
    • (1998) Journal of Public Relations Research , vol.10 , Issue.3 , pp. 177-191
    • Coombs, W.T.1
  • 18
    • 85066198907 scopus 로고    scopus 로고
    • An extended examination of the crisis situation: A fusion of the relational management and symbolic approaches
    • Coombs W.T., and Holladay S.J. An extended examination of the crisis situation: A fusion of the relational management and symbolic approaches. Journal of Public Relations Research 13 (2001) 321-340
    • (2001) Journal of Public Relations Research , vol.13 , pp. 321-340
    • Coombs, W.T.1    Holladay, S.J.2
  • 20
    • 0000993641 scopus 로고
    • Keeping an eye on the mirror: Image and identity in organizational adaptation
    • Dutton J.E., and Dukerich J.M. Keeping an eye on the mirror: Image and identity in organizational adaptation. The Academy of Management Journal 34 3 (1991) 517-554
    • (1991) The Academy of Management Journal , vol.34 , Issue.3 , pp. 517-554
    • Dutton, J.E.1    Dukerich, J.M.2
  • 22
    • 0002246534 scopus 로고
    • Reconsidering openness in organizational communication
    • Eisenberg E.M., and Witten M.G. Reconsidering openness in organizational communication. The Academy of Management Review 12 3 (1987) 418-426
    • (1987) The Academy of Management Review , vol.12 , Issue.3 , pp. 418-426
    • Eisenberg, E.M.1    Witten, M.G.2
  • 25
    • 0009342418 scopus 로고
    • Public relations vs. legal strategies in organizational crisis decisions
    • Fitzpatrick K.R., and Rubin M.S. Public relations vs. legal strategies in organizational crisis decisions. Public Relations Review 21 1 (1995) 21-33
    • (1995) Public Relations Review , vol.21 , Issue.1 , pp. 21-33
    • Fitzpatrick, K.R.1    Rubin, M.S.2
  • 28
    • 84965458988 scopus 로고
    • Resistance to change during restructuring
    • Greiner L.E. Resistance to change during restructuring. Journal of Management Inquiry 1 1 (1992) 61-65
    • (1992) Journal of Management Inquiry , vol.1 , Issue.1 , pp. 61-65
    • Greiner, L.E.1
  • 29
    • 0001880731 scopus 로고
    • Communication, public relations, and effective organizations: An overview of the book
    • Grunig J.E. (Ed), Lawrence Erlbaum Associates, Inc., Hillsdale, NJ
    • Grunig J.E. Communication, public relations, and effective organizations: An overview of the book. In: Grunig J.E. (Ed). Excellence in public relations and communication management (1992), Lawrence Erlbaum Associates, Inc., Hillsdale, NJ 1-30
    • (1992) Excellence in public relations and communication management , pp. 1-30
    • Grunig, J.E.1
  • 33
    • 0001756963 scopus 로고
    • Apologies and public relations crises at Chrysler, Toshiba, and Volvo
    • Hearit K.M. Apologies and public relations crises at Chrysler, Toshiba, and Volvo. Public Relations Review 20 2 (1994) 113-125
    • (1994) Public Relations Review , vol.20 , Issue.2 , pp. 113-125
    • Hearit, K.M.1
  • 34
    • 84897077086 scopus 로고
    • Some consequences of crisis which limit the viability of organizations
    • Hermann C.F. Some consequences of crisis which limit the viability of organizations. Administrative Science Quarterly 8 1 (1963) 61-82
    • (1963) Administrative Science Quarterly , vol.8 , Issue.1 , pp. 61-82
    • Hermann, C.F.1
  • 35
    • 84973820781 scopus 로고
    • An empirical investigation of corporate wrongdoings in the United States
    • Hill C., Kelley L., Agle P., Hitt B., and Hoskisson R. An empirical investigation of corporate wrongdoings in the United States. Human Relations 45 10 (1992) 1055-1076
    • (1992) Human Relations , vol.45 , Issue.10 , pp. 1055-1076
    • Hill, C.1    Kelley, L.2    Agle, P.3    Hitt, B.4    Hoskisson, R.5
  • 37
    • 0011937415 scopus 로고    scopus 로고
    • Public relations and the law in crisis mode: Texaco's initial reaction to incriminating tapes
    • Hoger E.A., and Swem L.L. Public relations and the law in crisis mode: Texaco's initial reaction to incriminating tapes. Public Relations Review 26 4 (2000) 425-445
    • (2000) Public Relations Review , vol.26 , Issue.4 , pp. 425-445
    • Hoger, E.A.1    Swem, L.L.2
  • 38
    • 84989103793 scopus 로고
    • Strategic control systems and relative R&D investment in large multiproduct firms
    • Hoskisson R.E., and Hitt M.A. Strategic control systems and relative R&D investment in large multiproduct firms. Strategic Management Journal 9 6 (1988) 605-621
    • (1988) Strategic Management Journal , vol.9 , Issue.6 , pp. 605-621
    • Hoskisson, R.E.1    Hitt, M.A.2
  • 39
    • 85066203036 scopus 로고    scopus 로고
    • OPRA: A cross-cultural, multiple-item scale for measuring organization-public relationships
    • Huang Y.H. OPRA: A cross-cultural, multiple-item scale for measuring organization-public relationships. Journal of Public Relations Research 13 1 (2001) 61-91
    • (2001) Journal of Public Relations Research , vol.13 , Issue.1 , pp. 61-91
    • Huang, Y.H.1
  • 40
    • 19044363760 scopus 로고    scopus 로고
    • Crisis communicative strategies: Category, continuum, and cultural implication in Taiwan
    • Huang Y.H., Lin Y.H., and Su S.H. Crisis communicative strategies: Category, continuum, and cultural implication in Taiwan. Public Relations Review 31 2 (2005) 229-238
    • (2005) Public Relations Review , vol.31 , Issue.2 , pp. 229-238
    • Huang, Y.H.1    Lin, Y.H.2    Su, S.H.3
  • 41
    • 0005560715 scopus 로고
    • Optimum subsidies for education in two sector economies
    • Kang J.M. Optimum subsidies for education in two sector economies. Economics Letters 35 4 (1991) 373-377
    • (1991) Economics Letters , vol.35 , Issue.4 , pp. 373-377
    • Kang, J.M.1
  • 43
    • 85013257160 scopus 로고
    • Corporate uses of research in public relations
    • Lerbinger O. Corporate uses of research in public relations. Public Relations Review 3 4 (1977) 11-19
    • (1977) Public Relations Review , vol.3 , Issue.4 , pp. 11-19
    • Lerbinger, O.1
  • 44
    • 0010185309 scopus 로고
    • Balancing legal and reputational issues in crisis
    • Magid G. Balancing legal and reputational issues in crisis. Reputation Management November/December (1995) 79-80
    • (1995) Reputation Management , Issue.November-December , pp. 79-80
    • Magid, G.1
  • 46
    • 59649124566 scopus 로고    scopus 로고
    • Crisis communication plans: Poor predictors of excellent crisis public relations
    • Marra F.J. Crisis communication plans: Poor predictors of excellent crisis public relations. Journal of Management Studies 34 5 (1998) 769-791
    • (1998) Journal of Management Studies , vol.34 , Issue.5 , pp. 769-791
    • Marra, F.J.1
  • 47
    • 0032337760 scopus 로고    scopus 로고
    • Integrating public relations and legal responses during a crisis: The case of Odwalla, Inc.
    • Martinelli K.A., and Briggs W. Integrating public relations and legal responses during a crisis: The case of Odwalla, Inc. Public Relations Review 24 4 (1998) 443-460
    • (1998) Public Relations Review , vol.24 , Issue.4 , pp. 443-460
    • Martinelli, K.A.1    Briggs, W.2
  • 48
    • 21544482476 scopus 로고
    • Handling a crisis effectively
    • Maynard R. Handling a crisis effectively. Nation's Business 81 12 (1993) 54-55
    • (1993) Nation's Business , vol.81 , Issue.12 , pp. 54-55
    • Maynard, R.1
  • 49
    • 0020433862 scopus 로고
    • Adapting to environmental jolts
    • Meyer A.D. Adapting to environmental jolts. Administrative Science Quarterly 27 4 (1982) 515-537
    • (1982) Administrative Science Quarterly , vol.27 , Issue.4 , pp. 515-537
    • Meyer, A.D.1
  • 50
    • 0345063490 scopus 로고
    • The secret of life at the limits: Cogs become big wheels
    • Pfeiffer J. The secret of life at the limits: Cogs become big wheels. Smithsonian 20 4 (1989) 39-40
    • (1989) Smithsonian , vol.20 , Issue.4 , pp. 39-40
    • Pfeiffer, J.1
  • 51
    • 0039991681 scopus 로고
    • Functional and dysfunctional organizational linkages
    • Cooper C.L., and Rousseau D.M. (Eds), Wiley, New York
    • Roberts K.H. Functional and dysfunctional organizational linkages. In: Cooper C.L., and Rousseau D.M. (Eds). Trends in organizational behaviors (1994), Wiley, New York 1-11
    • (1994) Trends in organizational behaviors , pp. 1-11
    • Roberts, K.H.1
  • 52
    • 0000016783 scopus 로고
    • The Challenger tragedy and search for legitimacy
    • Seeger M.W. The Challenger tragedy and search for legitimacy. Central States Speech Journal 37 3 (1986) 147-157
    • (1986) Central States Speech Journal , vol.37 , Issue.3 , pp. 147-157
    • Seeger, M.W.1
  • 53
    • 85111569087 scopus 로고
    • Scientific argument in organizational crisis communication: The case of Exxon
    • Sellnow T.L. Scientific argument in organizational crisis communication: The case of Exxon. Argumentation and Advocacy 30 1 (1993) 28-42
    • (1993) Argumentation and Advocacy , vol.30 , Issue.1 , pp. 28-42
    • Sellnow, T.L.1
  • 54
    • 0001466571 scopus 로고
    • Ambiguous argument as advocacy in organizational crisis communication
    • Sellnow T.L., and Ulmer R.R. Ambiguous argument as advocacy in organizational crisis communication. Argumentation and Advocacy 31 3 (1995) 138-150
    • (1995) Argumentation and Advocacy , vol.31 , Issue.3 , pp. 138-150
    • Sellnow, T.L.1    Ulmer, R.R.2
  • 55
    • 20444433830 scopus 로고    scopus 로고
    • Executives' orientations as indicators of crisis management policies and practices
    • Sheaffer Z., and Mano-Negrin R. Executives' orientations as indicators of crisis management policies and practices. Journal of Management Studies 40 2 (2003) 573-606
    • (2003) Journal of Management Studies , vol.40 , Issue.2 , pp. 573-606
    • Sheaffer, Z.1    Mano-Negrin, R.2
  • 56
    • 0028143143 scopus 로고
    • The evolution of research on technological crises in the United States
    • Shrivastava P. The evolution of research on technological crises in the United States. Journal of Contingencies and Crisis Management 2 1 (1994) 10-20
    • (1994) Journal of Contingencies and Crisis Management , vol.2 , Issue.1 , pp. 10-20
    • Shrivastava, P.1
  • 57
    • 0036661192 scopus 로고    scopus 로고
    • A model of the strength and appropriateness of argumentation in organizational contexts
    • Sillince J.A.A. A model of the strength and appropriateness of argumentation in organizational contexts. Journal of Management Studies 39 5 (2002) 585-618
    • (2002) Journal of Management Studies , vol.39 , Issue.5 , pp. 585-618
    • Sillince, J.A.A.1
  • 58
    • 0442281707 scopus 로고    scopus 로고
    • On achieving exoneration after a product safety industrial crisis
    • Siomkos G.J. On achieving exoneration after a product safety industrial crisis. Journal of Business & Industrial Marketing 14 1 (1999) 17-29
    • (1999) Journal of Business & Industrial Marketing , vol.14 , Issue.1 , pp. 17-29
    • Siomkos, G.J.1
  • 59
    • 0035434824 scopus 로고    scopus 로고
    • The rules of stakeholder satisfaction (timeliness, honesty, empathy)
    • Strong K.C., Ringer R.C., and Taylor S.A. The rules of stakeholder satisfaction (timeliness, honesty, empathy). Journal of Business Ethics 32 3 (2001) 219-230
    • (2001) Journal of Business Ethics , vol.32 , Issue.3 , pp. 219-230
    • Strong, K.C.1    Ringer, R.C.2    Taylor, S.A.3
  • 60
    • 59649106442 scopus 로고    scopus 로고
    • Su, S. H. (2002). An exploratory study of corporate crisis communication. Unpublished master's thesis, Taipei, Shi-hsin University.
    • Su, S. H. (2002). An exploratory study of corporate crisis communication. Unpublished master's thesis, Taipei, Shi-hsin University.
  • 61
    • 0002145605 scopus 로고
    • Industry standard microprocessors
    • Gabel H.L. (Ed), Elsevier Science, Amsterdam
    • Swann G.M.P. Industry standard microprocessors. In: Gabel H.L. (Ed). Product standardization and competitive strategy (1987), Elsevier Science, Amsterdam 239-262
    • (1987) Product standardization and competitive strategy , pp. 239-262
    • Swann, G.M.P.1
  • 62
    • 0031287512 scopus 로고    scopus 로고
    • Alternative approaches to the employee-organization relationship: Does investment in employees pay off?
    • Tsui A.S., Pearce J.L., Porter L.W., and Tripoli A.M. Alternative approaches to the employee-organization relationship: Does investment in employees pay off?. The Academy of Management Journal 40 5 (1997) 1089-1121
    • (1997) The Academy of Management Journal , vol.40 , Issue.5 , pp. 1089-1121
    • Tsui, A.S.1    Pearce, J.L.2    Porter, L.W.3    Tripoli, A.M.4
  • 63
    • 84968082178 scopus 로고
    • Convergence and upheaval: Managing the unsteady pace of organizational evolution
    • Tushman M.L., Newman W.H., and Romanelli E. Convergence and upheaval: Managing the unsteady pace of organizational evolution. California Management Review 29 1 (1986) 29-44
    • (1986) California Management Review , vol.29 , Issue.1 , pp. 29-44
    • Tushman, M.L.1    Newman, W.H.2    Romanelli, E.3
  • 64
    • 0030517795 scopus 로고    scopus 로고
    • Ambidextrous organizations: Managing evolutionary and revolutionary change
    • Tushman M.L., and O'Reilly C.A. Ambidextrous organizations: Managing evolutionary and revolutionary change. California Management Review 38 4 (1996) 8-30
    • (1996) California Management Review , vol.38 , Issue.4 , pp. 8-30
    • Tushman, M.L.1    O'Reilly, C.A.2
  • 65
    • 0034636232 scopus 로고    scopus 로고
    • Consistent questions of ambiguity in organizational crisis communication: Jack in the Box as a case study
    • Ulmer R.R., and Sellnow T.L. Consistent questions of ambiguity in organizational crisis communication: Jack in the Box as a case study. Journal of Business Ethics 25 2 (2000) 143-155
    • (2000) Journal of Business Ethics , vol.25 , Issue.2 , pp. 143-155
    • Ulmer, R.R.1    Sellnow, T.L.2
  • 66
    • 84980230901 scopus 로고
    • Enacted sensemaking in crisis situations
    • Weick K.E. Enacted sensemaking in crisis situations. Journal of Management Studies 25 4 (1988) 305-317
    • (1988) Journal of Management Studies , vol.25 , Issue.4 , pp. 305-317
    • Weick, K.E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.