Mapping the Strategic Thinking of Public Relations Managers in a Crisis Situation: An Illustrative Example Using Conjoint Analysis

Public Relations Review

Volumn 25, Issue 3, 1999, Pages 351-368

  Brønn, Peggy Simcic ^a   Olson, Erik L ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0346276118     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0363-8111(99)00023-5     Document Type: Article

References (102)

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24. Ibid.
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26. Ibid.
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33. R.L. Priem, op cit.
34. Ibid.
35. L. Louviere, Analyzing Decision-Making. Metric Conjoint Analysis (Newbury Park, CA: Sage, 1988), pp. 19.
36. David A. Aaker and George S. Day, Marketing Research, 3rd ed. (New York: John Wiley & Sons, 1986).
37. L. Louviere, op. cit.
38. R.L. Priem, op. cit.
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41. David A. Aaker and George S. Day, op. cit.
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43. L. Louviere, op. cit.
44. M. Elliott and K. el Sheshai, op. cit.
45. R.L. Priem, op. cit.
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48. V. Dulewicz and P. Herbert, "General Management Competencies and Personality: A 7-Year Follow-up Study," Henley Management College Working Paper Series, HWP, 9621, 1996.; W.K. Schilit, "A Comparative Analysis of Strategic Decisions," Journal of Management Studies 27 (November 1993), pp. 435-461.
49. V. Dulewicz and P. Herbert, "General Management Competencies and Personality: A 7-Year Follow-up Study," Henley Management College Working Paper Series, HWP, 9621, 1996.; W.K. Schilit, "A Comparative Analysis of Strategic Decisions," Journal of Management Studies 27 (November 1993), pp. 435-461.
50. I. Janis, "Causes and Consequences of Defective Policy-Making: A New Theoretical Analysis," in F. Heller (ed.), Decision-making and leadership (Cambridge: England, Cambridge University Press, 1992); L. Heath and K.R. Cousino, "Issues Management: End of First Decade Progress Report," Public Relations Review XVI (Spring 1990), pp. 6-18; N. Reeves, "Issues Management: The other side of strategic planning," Hospital & Health Services Administration 38 (1993), pp. 241; H.I. Ansoff, "General Management in Turbulent Environments," Practising Manager 11 (1990), pp. 6-27.
51. I. Janis, "Causes and Consequences of Defective Policy-Making: A New Theoretical Analysis," in F. Heller (ed.), Decision-making and leadership (Cambridge: England, Cambridge University Press, 1992); L. Heath and K.R. Cousino, "Issues Management: End of First Decade Progress Report," Public Relations Review XVI (Spring 1990), pp. 6-18; N. Reeves, "Issues Management: The other side of strategic planning," Hospital & Health Services Administration 38 (1993), pp. 241; H.I. Ansoff, "General Management in Turbulent Environments," Practising Manager 11 (1990), pp. 6-27.
52. I. Janis, "Causes and Consequences of Defective Policy-Making: A New Theoretical Analysis," in F. Heller (ed.), Decision-making and leadership (Cambridge: England, Cambridge University Press, 1992); L. Heath and K.R. Cousino, "Issues Management: End of First Decade Progress Report," Public Relations Review XVI (Spring 1990), pp. 6-18; N. Reeves, "Issues Management: The other side of strategic planning," Hospital & Health Services Administration 38 (1993), pp. 241; H.I. Ansoff, "General Management in Turbulent Environments," Practising Manager 11 (1990), pp. 6-27.
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74. Robert L. Heath, Management of Corporate Communication (Hillsdale, NJ: Lawrence Erlbaum Associates, 1994); J. White and L. Mazur, Strategic Communications Management (Harlow, England: Addison Wesley, 1996); R.A. D'Aveni and I.C. MacMillan, "Crisis and the Content of Managerial Communications: A Study of the Focus of Attention of Top Managers in Surviving and Failing Firms," Administrative Science Quarterly 35 (1990), pp. 534-657; J.E. Grunig and L.A. Grunig, "Review of a Program of Research on Activism: Incidence in Four Countries, Activist Publics, Strategies of Activist Groups, and Organizational Responses to Activism," paper presented to the 4th Public Relations Research Symposium, Managing Environmental Issues, Lake Bled, Slovenia, July 11-13, 1997; P. Flanagan, "Ten Public Relations Pitfalls," Management Review 84 (October 1995), pp. 45-48; D. Winokur and R.W. Kinkead, "How Public Relations Fits into Corporate Strategy," Public Relations Journal (May 1993), pp. 16-23.
75. Robert L. Heath, Management of Corporate Communication (Hillsdale, NJ: Lawrence Erlbaum Associates, 1994); J. White and L. Mazur, Strategic Communications Management (Harlow, England: Addison Wesley, 1996); R.A. D'Aveni and I.C. MacMillan, "Crisis and the Content of Managerial Communications: A Study of the Focus of Attention of Top Managers in Surviving and Failing Firms," Administrative Science Quarterly 35 (1990), pp. 534-657; J.E. Grunig and L.A. Grunig, "Review of a Program of Research on Activism: Incidence in Four Countries, Activist Publics, Strategies of Activist Groups, and Organizational Responses to Activism," paper presented to the 4th Public Relations Research Symposium, Managing Environmental Issues, Lake Bled, Slovenia, July 11-13, 1997; P. Flanagan, "Ten Public Relations Pitfalls," Management Review 84 (October 1995), pp. 45-48; D. Winokur and R.W. Kinkead, "How Public Relations Fits into Corporate Strategy," Public Relations Journal (May 1993), pp. 16-23.
76. S. Fink, Crisis Management. Planning for the Inevitable (New York: AMACOM, 1986); J. Dutton, "The Processing of Crisis and Non-Crisis Strategic Issues," Journal of Management Studies 23 (September 1986), pp. 501-517; A. González- Herrero, "A Model in Crisis Communication Management," unpublished master's thesis, Michigan State University, East Lansing 1994; R.A. Buchholz, W.D. Evans, and R.A. Wagley, Management Response to Public Issues: Concepts and Cases in Strategy Formulation (Englewood Cliffs, NJ: Prentice-Hall, 1989); H.I. Ansoff, "General Management in Turbulent Environments," Practising Manage 11 (1990), pp. 6-27; Robert L. Heath, Strategic Issues Management, Organizations and Public Policy Challenges (Thousands Oaks, CA: Sage Publications, 1997).
77. S. Fink, Crisis Management. Planning for the Inevitable (New York: AMACOM, 1986); J. Dutton, "The Processing of Crisis and Non-Crisis Strategic Issues," Journal of Management Studies 23 (September 1986), pp. 501-517; A. González- Herrero, "A Model in Crisis Communication Management," unpublished master's thesis, Michigan State University, East Lansing 1994; R.A. Buchholz, W.D. Evans, and R.A. Wagley, Management Response to Public Issues: Concepts and Cases in Strategy Formulation (Englewood Cliffs, NJ: Prentice-Hall, 1989); H.I. Ansoff, "General Management in Turbulent Environments," Practising Manage 11 (1990), pp. 6-27; Robert L. Heath, Strategic Issues Management, Organizations and Public Policy Challenges (Thousands Oaks, CA: Sage Publications, 1997).
78. S. Fink, Crisis Management. Planning for the Inevitable (New York: AMACOM, 1986); J. Dutton, "The Processing of Crisis and Non-Crisis Strategic Issues," Journal of Management Studies 23 (September 1986), pp. 501-517; A. González-Herrero, "A Model in Crisis Communication Management," unpublished master's thesis, Michigan State University, East Lansing 1994; R.A. Buchholz, W.D. Evans, and R.A. Wagley, Management Response to Public Issues: Concepts and Cases in Strategy Formulation (Englewood Cliffs, NJ: Prentice-Hall, 1989); H.I. Ansoff, "General Management in Turbulent Environments," Practising Manage 11 (1990), pp. 6-27; Robert L. Heath, Strategic Issues Management, Organizations and Public Policy Challenges (Thousands Oaks, CA: Sage Publications, 1997).
79. S. Fink, Crisis Management. Planning for the Inevitable (New York: AMACOM, 1986); J. Dutton, "The Processing of Crisis and Non-Crisis Strategic Issues," Journal of Management Studies 23 (September 1986), pp. 501-517; A. González- Herrero, "A Model in Crisis Communication Management," unpublished master's thesis, Michigan State University, East Lansing 1994; R.A. Buchholz, W.D. Evans, and R.A. Wagley, Management Response to Public Issues: Concepts and Cases in Strategy Formulation (Englewood Cliffs, NJ: Prentice-Hall, 1989); H.I. Ansoff, "General Management in Turbulent Environments," Practising Manage 11 (1990), pp. 6-27; Robert L. Heath, Strategic Issues Management, Organizations and Public Policy Challenges (Thousands Oaks, CA: Sage Publications, 1997).
80. S. Fink, Crisis Management. Planning for the Inevitable (New York: AMACOM, 1986); J. Dutton, "The Processing of Crisis and Non-Crisis Strategic Issues," Journal of Management Studies 23 (September 1986), pp. 501-517; A. González- Herrero, "A Model in Crisis Communication Management," unpublished master's thesis, Michigan State University, East Lansing 1994; R.A. Buchholz, W.D. Evans, and R.A. Wagley, Management Response to Public Issues: Concepts and Cases in Strategy Formulation (Englewood Cliffs, NJ: Prentice-Hall, 1989); H.I. Ansoff, "General Management in Turbulent Environments," Practising Manage 11 (1990), pp. 6-27; Robert L. Heath, Strategic Issues Management, Organizations and Public Policy Challenges (Thousands Oaks, CA: Sage Publications, 1997).
81. S. Fink, Crisis Management. Planning for the Inevitable (New York: AMACOM, 1986); J. Dutton, "The Processing of Crisis and Non-Crisis Strategic Issues," Journal of Management Studies 23 (September 1986), pp. 501-517; A. González- Herrero, "A Model in Crisis Communication Management," unpublished master's thesis, Michigan State University, East Lansing 1994; R.A. Buchholz, W.D. Evans, and R.A. Wagley, Management Response to Public Issues: Concepts and Cases in Strategy Formulation (Englewood Cliffs, NJ: Prentice-Hall, 1989); H.I. Ansoff, "General Management in Turbulent Environments," Practising Manage 11 (1990), pp. 6-27; Robert L. Heath, Strategic Issues Management, Organizations and Public Policy Challenges (Thousands Oaks, CA: Sage Publications, 1997).
82. T.C. Pauchant and R. Douville, "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986-1991," Industrial and Environmental Crisis Quarterly 7 (1992), pp. 43-66; T.C. Pauchant and I. Mitroff, Transforming the Crisis-Prone Organization (San Francisco, CA: Jossey-Bass, 1992); A.H. Reilly, "Preparing for the Worst: the Process of Effective Crisis Management," Industrial and Environmental Crisis Quarterly 7 (1993), pp. 115-143; R. Gigliotti and R. Jason, Emergency Planning for Maximum Protection (Stoneham, MA: Butterworth- Heinemann, 1991).
83. T.C. Pauchant and R. Douville, "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986-1991," Industrial and Environmental Crisis Quarterly 7 (1992), pp. 43-66; T.C. Pauchant and I. Mitroff, Transforming the Crisis-Prone Organization (San Francisco, CA: Jossey-Bass, 1992); A.H. Reilly, "Preparing for the Worst: the Process of Effective Crisis Management," Industrial and Environmental Crisis Quarterly 7 (1993), pp. 115-143; R. Gigliotti and R. Jason, Emergency Planning for Maximum Protection (Stoneham, MA: Butterworth- Heinemann, 1991).
84. T.C. Pauchant and R. Douville, "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986-1991," Industrial and Environmental Crisis Quarterly 7 (1992), pp. 43-66; T.C. Pauchant and I. Mitroff, Transforming the Crisis-Prone Organization (San Francisco, CA: Jossey-Bass, 1992); A.H. Reilly, "Preparing for the Worst: the Process of Effective Crisis Management," Industrial and Environmental Crisis Quarterly 7 (1993), pp. 115-143; R. Gigliotti and R. Jason, Emergency Planning for Maximum Protection (Stoneham, MA: Butterworth- Heinemann, 1991).
85. T.C. Pauchant and R. Douville, "Recent Research in Crisis Management: A Study of 24 Authors' Publications from 1986-1991," Industrial and Environmental Crisis Quarterly 7 (1992), pp. 43-66; T.C. Pauchant and I. Mitroff, Transforming the Crisis-Prone Organization (San Francisco, CA: Jossey-Bass, 1992); A.H. Reilly, "Preparing for the Worst: the Process of Effective Crisis Management," Industrial and Environmental Crisis Quarterly 7 (1993), pp. 115-143; R. Gigliotti and R. Jason, Emergency Planning for Maximum Protection (Stoneham, MA: Butterworth-Heinemann, 1991).
86. T. C. Pauchant and I. Mitroff, op. cit.
87. R.J. Dolan, op. cit. ; J.E. Hair et al., op. cit.
88. R.J. Dolan, op. cit. ; J.E. Hair et al., op. cit.
89. M. Elliott and K. el Sheshai, op. cit.
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