Multi-domain case-based module for customer support

Expert Systems with Applications

Volumn 36, Issue 3 PART 2, 2009, Pages 6866-6873

  Heras, Stella ^a   García Pardo, Juan Ángel ^a   Ramos Garijo, Rafael ^a   Palomares, Alberto ^b   Botti, Vicente ^a   Rebollo, Miguel ^a   Julián, Vicente ^a  

^a UNIVERSITAT POLITÈCNICA DE VALÈNCIA   (Spain)

^b Tissat SA   (Spain)

Author keywords

Case based reasoning; Customer support; Decision support systems; Helpdesk systems

Indexed keywords

DECISION SUPPORT SYSTEMS; SALES;

CASE BASED; CUSTOMER SUPPORT; HELPDESK; MULTI DOMAINS; PUBLIC ORGANISATION; TECHNOLOGY MANAGEMENTS;

CASE BASED REASONING;

EID: 58349120598     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.08.003     Document Type: Article

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