Customer pattern search for after-sales service in manufacturing

Expert Systems with Applications

Volumn 36, Issue 3 PART 1, 2009, Pages 5371-5375

  Ahn, Jin Sook ^a   Sohn, So Young ^a  

^a Yonsei University   (South Korea)

Author keywords

A S (after sales service); Association rule; CRM; Fuzzy clustering

Indexed keywords

ASSOCIATION RULES; CUSTOMER SATISFACTION; FUZZY CLUSTERING; MANUFACTURE; PUBLIC RELATIONS;

AFTER-SALES SERVICES; CSI (CUSTOMER SATISFACTION INDEX); CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIPS; DEGREE OF SATISFACTION; MANUFACTURING FIRMS; MANUFACTURING INDUSTRIES; PATTERN SEARCH;

SALES;

EID: 58349116029     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.06.061     Document Type: Article

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