The role and performance measurement of after-sales in the durable consumer goods industries: An empirical study

International Journal of Productivity and Performance Management

Volumn 55, Issue 3-4, 2006, Pages 259-283

  Saccani, N ^a   Songini, L ^b   Gaiardelli, P ^c  

^a UNIVERSITY OF BRESCIA   (Italy)

^b BOCCONI UNIVERSITY   (Italy)

^c UNIVERSITY OF BERGAMO   (Italy)

Author keywords

After sales service; Consumer durables; Financial performance; Manufacturing industries

Indexed keywords

EID: 33645698469     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400610653228     Document Type: Article

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