Whose decline? Which academic libraries are "deserted" in terms of reference transactions?

Reference and User Services Quarterly

Volumn 48, Issue 2, 2008, Pages 176-189

  Applegate, Rachel ^a  

^a INDIANA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 58249122861     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: 10.5860/rusq.48n2.176     Document Type: Article

References (39)

1. Scott Carlson, "The Deserted Library: As Students Work Online, Reading Rooms Empty - Leading Some Campuses to Add Starbucks," Chronicle of Higher Education (Nov. 16, 2001); Al, A35.
2. Andrew R. Albanese, "Deserted No More," Library Journal 128, no. 7 (Apr. 15, 2003): 34-36.
3. Charles Martell, "Guest Editorial: The Ubiquitous User: A Reexamination of Carlson's Deserted Library," portal: Libraries and the Academy 5, no. 4 (Oct. 2005): 441-53.
4. Barbara Fister, "Common Ground: Libraries and Learning," Library Issues: Briefings for Faculty and Administrators 25 (2004).
5. Martha Kyrillidou and Mark Young, eds. ARL Statistics 2004-2005 (Washington, D.C.: Association of Research Libraries, 2006), www.arl.org/bm~doc/ arlstat05.pdf (accessed June 15, 2007).
6. Harold B. Shill and Shawn Tonner, "Does the Building Still Matter? Usage Patterns in New, Expanded, and Renovated Libraries, 1995-2002," College & Research Libraries 65, no. 2 (Mar. 2004): 123-50.
7. James L. Mullins, Frank R. Allen, and Jon R. Hufford, "Top Ten Assumptions for the Future of Academic Libraries and Librarians: A Report from the ACRL Research Committee," College & Research Libraries News 68, no, 4 (Apr. 2007): 240-41, 46.
8. Martha Kyrillidou, 2004-05 ARL Membership Criteria Index (Principal Component Scores) - Revised Document (Washington, D.C.: ACRL, 2006), www.arl.org/ bm~doc/index05.pdf (accessed June 15, 2007).
9. Rachel Applegate, "Charting Academic Library Staffing: Data from National Surveys," College & Research Libraries 68, no. 1 (Jan. 2007): 59-68.
10. Robert W. Christ, "Recording Reference Service," College & Research Libraries 8 (1947): 23-27;
11. Marcella Ciucki, "Recording of Reference/Information Service Activities: A Study of Forms Currently Used," RQ 16 (1977): 273-322;
12. Katherine Emerson, "National Reporting on Reference Transactions, 1976-78," RQ 16 (1977): 199-207.
13. For example, Michael Halperin, "Cluster Sampling Reference Transactions," RQ 17 (1978): 328-33.
14. For example, Howard White, "Measurement at the Reference Desk," Drexel Library Quarterly 17 (1981): 3-35.
15. Rhonda Boyd, "Assessing the True Nature of Information Transactions at a Suburban Library," Public Libraries 44, no. 4 (July/Aug. 2005): 234-40.
16. Marilyn Shontz, "Measuring Reference Transactions in the School Library Media Program," Reference Librarian 44 (1994): 145-60.
17. Reference Service Statistics and Assessment: Executive Summary: Spec Kit 268 (Washington, D.C.: Association of Research Libraries, 2002).
18. John V. Richardson, "The Current State of Research on Reference Transactions," Advances in Librarianship 26 (2002): 178, 183, 218.
19. Matthew L. Saxton and John V. Richardson, Understanding Reference Transactions: Transforming an Art into a Science (New York: Academic Pr., 2002).
20. Marjorie Murfin and Fred Ruland, "Measurement of Reference Transactions: An in-Depth Statistical Study of Demand and Capacity in Twenty-Two [University Branch] Libraries over a Two-Year Period," Library Effectiveness: A State-of-the-Art (New York: ALA/ Library Administration and Management Association, 1980): 194-209;
21. Marjorie E. Murfin, "National Reference Measurement: What Can It Tell Us About Staffing?" College & Research Libraries 44 (1983): 321-33.
22. Beth J. Shapiro, "Access and Performance Measures in Research Libraries in the 1990's," Journal of Library Administration 15 (1992): 49-66;
23. Sharon A. Weiner, "Library Quality and Impact: Is There a Relationship between New Measures and Traditional Measures?" Journal of Academic Librarianship 31, no. 5 (Sept. 2005): 432-37.
24. Gwenn Lochstet and Donna H. Lehman, "A Correlation Method for Collecting Reference Statistics," College & Research Libraries 60, no. 1 (Jan. 1999): 45-53.
25. Wanda V. Dole, Jitka M. Hurych, and Anne Liebst, "Assessment: A Core Competency for Library Leaders," Library Administration and Management 19 (2005): 125-32.
26. This information comes from unpublished data from eight Indiana academic libraries.
27. National Center for Education Statistics, Library Statistics Program: Compare Academic Libraries, http://nces.ed.gov/surveys/libraries/compare/ index .asp?LibraryType=Academic (accessed June 17, 2007).
28. See Don A. Dillman, Mail and Internet Surveys: The Tailored Design Method, 2007 Update with New Internet, Visual, and Mixed-Mode Guide, 2nd ed. (Hoboken, N.J.: Wiley, 2007): 77.
29. As quoted in Albanese, "Deserted No More," 35-36.
30. See, for example, John Horrigan and Lee Rainie, "The Internet's Growing Role in Life's Major Moments," Pew Internet and American Life Project, www.pewinternet .org/PPF/r/181/report-display.asp (accessed June 17, 2007), as well as other Pew research reports.
31. See a review in Donald G. Frank and Elizabeth A. Howell, "Information Consulting in Academe," Encyclopedia of Library and Information Science (New York: Marcel Dekker, 2003), 1294-99;
32. and an example in Ada M. Ducas and Nicole Michaud-Oystryk, "Toward a New Enterprise: Capitalizing on the Faculty-Librarian Partnership," College & Research Libraries 64, no. 1 (Jan. 2003): 55-74.
33. Bernie Sloan, "Twenty Years of Virtual Reference," Internet Reference Services Quarterly 11, no. 2 (2006): 91-95.
34. Martell, "Guest Editorial: The Ubiquitous User," 444.
35. Marie L. Radford and M. Kathleen Kern, "A Multiple-Case Study Investigation of the Discontinuation of Nine Chat Reference Services," Library & Information Science Research 28, no. 4 (2006): 521-47.
36. Julie Arnold and Neal Kaske, "Evaluating the Quality of a Chat Service," portal: Libraries and the Academy 5, no. 2 (Apr. 2005): 177-93.
37. Pnina Shachaf, Lokman Meho, and Noriko Hara, "Cross-Cultural Analysis of E-Mail Reference," Journal of Academic Librarianship 33, no. 2 (Mar. 2007): 243-53.
38. That is, when a single institution was involved, it was an ARL library. Where a group of institutions was involved, at least half of the members of the groups were ARL members. Not included in the ARL count are surveys or studies of academic libraries in general.
39. Bruce Thompson, Colleen Cook, and Martha Kyrillidou, "Using Localized Survey Items to Augment Standardized Benchmarking Measures: A Libqual+™ Study," portal: Libraries and the Academy 6 (2006): 219-30.