Using localized survey items to augment standardized benchmarking measures: A LibQUAL+™ study

Portal

Volumn 6, Issue 2, 2006, Pages 219-230

  Thompson, Bruce ^a   Cook, Colleen ^a   Kyrillidou, Martha ^b  

^a TEXAS A AND M UNIVERSITY   (United States)

^b ASSOCIATION OF RESEARCH LIBRARIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33744786539     PISSN: 15312542     EISSN: None     Source Type: Journal    
DOI: 10.1353/pla.2006.0029     Document Type: Review

References (22)

1. Leonard Berry, On Great Service: A Framework for Action (New York: The Free Press, 1995).
2. Colleen Cook, Fred Heath, and Bruce Thompson, "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study," College and Research Libraries 62 (March 2001): 147-53;
3. Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "LibQUAL+™: Service Quality Assessment in Research Libraries," IFLA Journal 4 (July 2001): 264-8;
4. Bruce Thompson, Colleen Cook, and Martha Kyrillidou, "Concurrent Validity of LibQUAL+™ Scores: What do LibQUAL+™ Scores Measure?" Journal of Academic Librarianship (forthcoming);
5. Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40 (Fall 2004): 1-239;
6. C. A. Snyder, "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath," Library Administration & Management 16 (Winter 2002): 4-7;
7. Bruce Thompson, Colleen Cook, and Fred Heath, "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality," Library Quarterly 73 (April 2003): 453-65;
8. Colleen Cook and Fred Heath, "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study," Library Trends 49 (Spring 2001): 548-84;
9. Colleen Cook, guest ed., "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™," special issue, Performance Measurement and Metrics 3 (May 2002);
10. Colleen Cook, Fred Heath, Bruce Thompson, and Russell L. Thompson, "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report," portal: Libraries and the Academy 1, 1 (January 2001): 103-12;
11. Bruce Thompson, Colleen Cook, and Fred Heath, "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries? A 'LibQUAL+™' Study," portal: Libraries and the Academy 1, 1 (January 2001): 129-38;
12. Colleen Cook, Fred Heath, and Bruce Thompson, "'Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2003): 113-23;
13. Fred Heath, Colleen Cook, Martha Kyrillidou, and Bruce Thompson, "ARL Index and Other Validity Correlates of LibQUAL+™ Scores," portal: Libraries and the Academy 2, 1 (January 2002): 27-42;
14. and Colleen Cook, Fred Heath, and Bruce Thompson, "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study," portal: Libraries and the Academy 2, 1 (January 2002): 13-26.
15. Randy C. Arnau, Russell L. Thompson, and Colleen C. Cook, "Do Different Response Formats Change the Latent Structure of Responses? An Empirical Investigation Using Taxonomerric Analysis," Educational and Psychological Measurement 61 (February 2002): 23-44;
16. Youhua Wei, Bruce Thompson, and Colleen Cook, "Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+™ Study," portal: Libraries and the Academy 5, 1 (January 2005): 93-104;
17. Bruce Thompson, Colleen Cook, and Fred Heath, "Structure of Perceptions of Service Quality in Libraries: A LibQUAL+™ Study," Structural Equation Modeling 10 (2003): 456-64;
18. and Bruce Thompson, Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications (Washington, D.C.: American Psychological Association, 2004).
19. Cook, "The Maturation of Assessment"
20. Fred Heath, Martha Kyrillidou, and Consuella Askew, eds., "Libraries Act on Their LibQUAL+™ Findings: From Data to Action," special issue, Journal of Library Administration 40, 3/4 (Fall 2004).
21. Yvonna Lincoln, Colleen Cook, and Martha Kyrillidou. "User Perspectives into Designs for both Physical and Digital Libraries: New Insights on Commonalities/Similarities and Differences from the NSDL Digital Libraries and LibQUAL+™ Databases" in Proceedings of the 7th ISKO-Spain Conference, The Human Dimension of Knowledge Organization, (Barcelona, Spain: July 6-8, 2005), 380.
22. Cook and Heath, "Users' Perceptions of Library Service Quality."