메뉴 건너뛰기




Volumn 16, Issue 1, 2009, Pages 31-39

Customer acceptance of RFID technology: Evidence from the German electronic retail sector

Author keywords

Customer perception; Retail; RFID; Technology acceptance model

Indexed keywords

CONSUMPTION BEHAVIOR; ELECTRONIC EQUIPMENT; MODELING; PERCEPTION; RETAILING; TECHNOLOGY ADOPTION;

EID: 57749202708     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2008.08.002     Document Type: Article
Times cited : (117)

References (49)
  • 1
    • 33746633350 scopus 로고
    • Perceived usefulness, ease of use and usage of information technology: a replication
    • Adams D.A., Nelson R.R., and Todd P.A. Perceived usefulness, ease of use and usage of information technology: a replication. MIS Quarterly 16 2 (1992) 227-247
    • (1992) MIS Quarterly , vol.16 , Issue.2 , pp. 227-247
    • Adams, D.A.1    Nelson, R.R.2    Todd, P.A.3
  • 2
    • 0033459893 scopus 로고    scopus 로고
    • Are individual differences germane to the acceptance of new information technologies?
    • Agarwal R., and Prasad J. Are individual differences germane to the acceptance of new information technologies?. Decision Sciences 30 2 (1999) 361-391
    • (1999) Decision Sciences , vol.30 , Issue.2 , pp. 361-391
    • Agarwal, R.1    Prasad, J.2
  • 5
    • 0001528316 scopus 로고
    • Effects of framing on evaluation of comparable and noncomparable alternatives by expert and novice consumers
    • Bettman J.R., and Sujan M. Effects of framing on evaluation of comparable and noncomparable alternatives by expert and novice consumers. Journal of Consumer Research 14 2 (1987) 141-154
    • (1987) Journal of Consumer Research , vol.14 , Issue.2 , pp. 141-154
    • Bettman, J.R.1    Sujan, M.2
  • 7
    • 0035628041 scopus 로고    scopus 로고
    • Integrated attitudinal theories to understand and predict use of technology-based self service: the internet as an illustration
    • Bobbitt L.M., and Dabholkar P.A. Integrated attitudinal theories to understand and predict use of technology-based self service: the internet as an illustration. International Journal of Service Industry Management 12 5 (2001) 423-450
    • (2001) International Journal of Service Industry Management , vol.12 , Issue.5 , pp. 423-450
    • Bobbitt, L.M.1    Dabholkar, P.A.2
  • 8
    • 33748986377 scopus 로고    scopus 로고
    • The role of technology readiness in customers' perception and adoption of self-service technologies
    • Chris Lin J., and Pei-Ling H. The role of technology readiness in customers' perception and adoption of self-service technologies. International Journal of Service Industry Management 17 5 (2006) 497-517
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.5 , pp. 497-517
    • Chris Lin, J.1    Pei-Ling, H.2
  • 10
    • 19644399068 scopus 로고    scopus 로고
    • Self-service technology adoption: comparing three technologies
    • Curran J.M., and Meuter M.L. Self-service technology adoption: comparing three technologies. Journal of Services Marketing 19 2 (2005) 103-113
    • (2005) Journal of Services Marketing , vol.19 , Issue.2 , pp. 103-113
    • Curran, J.M.1    Meuter, M.L.2
  • 11
    • 84992904961 scopus 로고    scopus 로고
    • Intentions to use self-service technologies: a confluence of multiple attitudes
    • Curran J.M., Meuter M.L., and Surprenant C.F. Intentions to use self-service technologies: a confluence of multiple attitudes. Journal of Service Research 5 3 (2003) 209-224
    • (2003) Journal of Service Research , vol.5 , Issue.3 , pp. 209-224
    • Curran, J.M.1    Meuter, M.L.2    Surprenant, C.F.3
  • 12
    • 0001115193 scopus 로고    scopus 로고
    • An attitudinal model of technology-based self-service: moderating effects of consumer traits and situation factors
    • Dabholkar P.A., and Bagozzi R. An attitudinal model of technology-based self-service: moderating effects of consumer traits and situation factors. Journal of the Academy of Marketing Science 30 3 (2002) 184-201
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.3 , pp. 184-201
    • Dabholkar, P.A.1    Bagozzi, R.2
  • 14
    • 57749181798 scopus 로고    scopus 로고
    • Davis, F.D., 1985. A technology acceptance model for empirically testing new end-user information systems: theory and results. Dissertation, Sloan School of Management, Massachusetts Institute of Technology.
    • Davis, F.D., 1985. A technology acceptance model for empirically testing new end-user information systems: theory and results. Dissertation, Sloan School of Management, Massachusetts Institute of Technology.
  • 15
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13 3 (1989) 319-340
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 16
    • 84936823933 scopus 로고
    • User acceptance of computer technology: a comparison of two theoretical models
    • Davis F.D., Bagozzi R.P., and Warshaw P.R. User acceptance of computer technology: a comparison of two theoretical models. Management Science 35 8 (1989) 982-1003
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 17
    • 0000984121 scopus 로고
    • Characteristics of adopters and non-adopters of home computers
    • Dickerson M.D., and Gentry J.W. Characteristics of adopters and non-adopters of home computers. Journal of Consumer Research 10 2 (1983) 225-235
    • (1983) Journal of Consumer Research , vol.10 , Issue.2 , pp. 225-235
    • Dickerson, M.D.1    Gentry, J.W.2
  • 19
    • 51249172647 scopus 로고
    • Resistance to technological innovations: an examination of the role of self-efficacy and performance satisfaction
    • Ellen P.S., Bearden W.O., and Sharma S. Resistance to technological innovations: an examination of the role of self-efficacy and performance satisfaction. Journal of the Academy of Marketing Science 19 4 (1991) 297-307
    • (1991) Journal of the Academy of Marketing Science , vol.19 , Issue.4 , pp. 297-307
    • Ellen, P.S.1    Bearden, W.O.2    Sharma, S.3
  • 20
    • 44849104342 scopus 로고    scopus 로고
    • Assessing consumers' propensity to embrace self-service technologies: are there gender differences?
    • Elliott K.M., and Hall M.C. Assessing consumers' propensity to embrace self-service technologies: are there gender differences?. Marketing Management Journal 15 2 (2005) 98-107
    • (2005) Marketing Management Journal , vol.15 , Issue.2 , pp. 98-107
    • Elliott, K.M.1    Hall, M.C.2
  • 23
    • 0000675036 scopus 로고
    • The elderly consumer and adoption of technologies
    • Gilly M.C., and Zeithaml V.A. The elderly consumer and adoption of technologies. Journal of Consumer Research 12 3 (1985) 353-357
    • (1985) Journal of Consumer Research , vol.12 , Issue.3 , pp. 353-357
    • Gilly, M.C.1    Zeithaml, V.A.2
  • 25
    • 0039723476 scopus 로고
    • Profiling early triers of service innovation: a look at interactive home video ordering services
    • Greco A.J., and Fields M. Profiling early triers of service innovation: a look at interactive home video ordering services. Journal of Services Marketing 5 3 (1991) 19-26
    • (1991) Journal of Services Marketing , vol.5 , Issue.3 , pp. 19-26
    • Greco, A.J.1    Fields, M.2
  • 26
    • 57749191512 scopus 로고    scopus 로고
    • Greipl, E., 2005. Schlüsseltechnologie RFID. handelsjournal, April 2005, electronically published at the URL: 〈http://www.hde.de/servlet/PB/menu/1045475_|1/index.html?Querystring=rfid〉 (accessed: 08.05.2006).
    • Greipl, E., 2005. Schlüsseltechnologie RFID. handelsjournal, April 2005, electronically published at the URL: 〈http://www.hde.de/servlet/PB/menu/1045475_|1/index.html?Querystring=rfid〉 (accessed: 08.05.2006).
  • 28
    • 57749176011 scopus 로고    scopus 로고
    • Ethical perspective on the use of radio frequency identification tags
    • Kelly E.P., and Erickson S.G. Ethical perspective on the use of radio frequency identification tags. Engineering Management Review 35 2 (2007) 57-63
    • (2007) Engineering Management Review , vol.35 , Issue.2 , pp. 57-63
    • Kelly, E.P.1    Erickson, S.G.2
  • 30
    • 84986042647 scopus 로고    scopus 로고
    • Effects of personal control on adoption of self-service technology innovations
    • Lee J., and Allaway A. Effects of personal control on adoption of self-service technology innovations. Journal of Services Marketing 16 6 (2002) 553-572
    • (2002) Journal of Services Marketing , vol.16 , Issue.6 , pp. 553-572
    • Lee, J.1    Allaway, A.2
  • 32
    • 34547312104 scopus 로고    scopus 로고
    • Integrating technology readiness into technology acceptance: the TRAM model
    • Lin C., Shih H., and Sher P.J. Integrating technology readiness into technology acceptance: the TRAM model. Psychology and Marketing 24 7 (2007) 641-657
    • (2007) Psychology and Marketing , vol.24 , Issue.7 , pp. 641-657
    • Lin, C.1    Shih, H.2    Sher, P.J.3
  • 33
    • 33748986377 scopus 로고    scopus 로고
    • The role of technology readiness in customers' perception and adoption of self-service technologies
    • Lin J.C., and Hsieh P. The role of technology readiness in customers' perception and adoption of self-service technologies. International Journal of Service Industry Management 17 5 (2006) 497-517
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.5 , pp. 497-517
    • Lin, J.C.1    Hsieh, P.2
  • 34
    • 73549114871 scopus 로고
    • Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior
    • Mathieson K. Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Information Systems Research 2 3 (1991) 173-190
    • (1991) Information Systems Research , vol.2 , Issue.3 , pp. 173-190
    • Mathieson, K.1
  • 35
    • 1042289106 scopus 로고    scopus 로고
    • Evaluating electronic commerce acceptance with the technology acceptance model
    • McCloskey D. Evaluating electronic commerce acceptance with the technology acceptance model. Journal of Computer Information Systems 4 2 (2003) 49-57
    • (2003) Journal of Computer Information Systems , vol.4 , Issue.2 , pp. 49-57
    • McCloskey, D.1
  • 36
    • 0041413085 scopus 로고    scopus 로고
    • The influence of technology anxiety on consumer use and experiences with self-service technologies
    • Meuter M.L., Ostrom A.L., Roundtree R.I., and Bitner M.J. The influence of technology anxiety on consumer use and experiences with self-service technologies. Journal of Business Research 56 11 (2003) 899-906
    • (2003) Journal of Business Research , vol.56 , Issue.11 , pp. 899-906
    • Meuter, M.L.1    Ostrom, A.L.2    Roundtree, R.I.3    Bitner, M.J.4
  • 37
    • 17544382395 scopus 로고    scopus 로고
    • Choosing among alternative service delivery models: an investigation of customer trial of self-service technologies
    • Meuter M.L., Bitner M.J., Ostrom A.L., and Brown S.W. Choosing among alternative service delivery models: an investigation of customer trial of self-service technologies. Journal of Marketing 69 2 (2005) 61-83
    • (2005) Journal of Marketing , vol.69 , Issue.2 , pp. 61-83
    • Meuter, M.L.1    Bitner, M.J.2    Ostrom, A.L.3    Brown, S.W.4
  • 38
    • 0032366805 scopus 로고    scopus 로고
    • Paradoxes of technology: consumer cognizance, emotions, and coping strategies
    • Mick D., and Fournier S. Paradoxes of technology: consumer cognizance, emotions, and coping strategies. Journal of Consumer Research 25 2 (1998) 123-143
    • (1998) Journal of Consumer Research , vol.25 , Issue.2 , pp. 123-143
    • Mick, D.1    Fournier, S.2
  • 39
    • 0037345665 scopus 로고    scopus 로고
    • Web retailing adoption: exploring the nature of internet users Web retailing behaviour
    • O'Cass A., and Fenech T. Web retailing adoption: exploring the nature of internet users Web retailing behaviour. Journal of Retailing and Consumer Services 10 2 (2003) 81-94
    • (2003) Journal of Retailing and Consumer Services , vol.10 , Issue.2 , pp. 81-94
    • O'Cass, A.1    Fenech, T.2
  • 41
    • 84990328528 scopus 로고    scopus 로고
    • Technology readiness index (TRI): a multiple-item scale to measure readiness to embrace new technologies
    • Parasuraman A. Technology readiness index (TRI): a multiple-item scale to measure readiness to embrace new technologies. Journal of Service Research 2 4 (2000) 307-320
    • (2000) Journal of Service Research , vol.2 , Issue.4 , pp. 307-320
    • Parasuraman, A.1
  • 42
    • 3042855713 scopus 로고    scopus 로고
    • Consumer acceptance of online banking: an extension of the technology acceptance model
    • Pikkarainen T., Pikkarainen K., Karajalouto H., and Pahnila S. Consumer acceptance of online banking: an extension of the technology acceptance model. Internet Research 14 3 (2004) 224-235
    • (2004) Internet Research , vol.14 , Issue.3 , pp. 224-235
    • Pikkarainen, T.1    Pikkarainen, K.2    Karajalouto, H.3    Pahnila, S.4
  • 43
    • 0002458497 scopus 로고
    • Disenchantment discontinuance in the diffusion of technologies in the service industry: a case study in retail banking
    • Prandergast G.P., and Marr N.E. Disenchantment discontinuance in the diffusion of technologies in the service industry: a case study in retail banking. Journal of International Consumer Marketing 7 2 (1994) 25-40
    • (1994) Journal of International Consumer Marketing , vol.7 , Issue.2 , pp. 25-40
    • Prandergast, G.P.1    Marr, N.E.2
  • 44
    • 57749208935 scopus 로고    scopus 로고
    • Schoblick, R., Schoblick, G., 2005. RFID Radio Frequency Identification: Grundlagen, Eingeführte Systeme, Einsatzbereiche, Datenschutz, Praktische Anwendungsbeispiele. Franzis, Poing.
    • Schoblick, R., Schoblick, G., 2005. RFID Radio Frequency Identification: Grundlagen, Eingeführte Systeme, Einsatzbereiche, Datenschutz, Praktische Anwendungsbeispiele. Franzis, Poing.
  • 45
    • 57749179524 scopus 로고    scopus 로고
    • Automatische produktidentifikation in der supply chain des einzelhandels
    • Fleisch E., and Mattern F. (Eds), Springer, Berlin and Heidelberg
    • Tellkamp C., and Haller S. Automatische produktidentifikation in der supply chain des einzelhandels. In: Fleisch E., and Mattern F. (Eds). Das Internet der Dinge: Ubiquitous Computing und RFID in der Praxis (2005), Springer, Berlin and Heidelberg 225-249
    • (2005) Das Internet der Dinge: Ubiquitous Computing und RFID in der Praxis , pp. 225-249
    • Tellkamp, C.1    Haller, S.2
  • 46
    • 0033872521 scopus 로고    scopus 로고
    • A theoretical extension of the technology acceptance model: four longitudinal field studies
    • Venkatesh V., and Davis F.D. A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science 46 2 (2000) 186-204
    • (2000) Management Science , vol.46 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 48
    • 33846360343 scopus 로고    scopus 로고
    • Consumers' channel choice for university-licensed products: exploring factors of consumer acceptance with social identification
    • Yang S.J., Park J.K., and Park J. Consumers' channel choice for university-licensed products: exploring factors of consumer acceptance with social identification. Journal of Retailing and Consumer Services 14 3 (2007) 165-174
    • (2007) Journal of Retailing and Consumer Services , vol.14 , Issue.3 , pp. 165-174
    • Yang, S.J.1    Park, J.K.2    Park, J.3
  • 49
    • 0002775050 scopus 로고
    • Characteristics affecting the acceptance of retailing technologies: a comparison of elderly and nonelderly consumers
    • Zeithaml V., and Gilly M.C. Characteristics affecting the acceptance of retailing technologies: a comparison of elderly and nonelderly consumers. Journal of Retailing 63 1 (1987) 49-68
    • (1987) Journal of Retailing , vol.63 , Issue.1 , pp. 49-68
    • Zeithaml, V.1    Gilly, M.C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.