Leadership and justice: Increasing non participating users' assessment of an IT through passive participation

Information and Management

Volumn 45, Issue 8, 2008, Pages 507-512

  Gefen, David ^a   Ragowsky, Arik ^b   Ridings, Catherine ^c  

^a DREXEL UNIVERSITY   (United States)

^b WAYNE STATE UNIVERSITY   (United States)

^c LEHIGH UNIVERSITY   (United States)

Author keywords

Interactional justice; IS implementation; Leadership; User satisfaction

Indexed keywords

INTERACTIONAL JUSTICE; IS IMPLEMENTATION; IS IMPLEMENTATIONS; LEADERSHIP; ORGANIZATIONAL SETTINGS; PARTICIPATION METHODS; PROCEDURAL JUSTICES; USER SATISFACTION;

EID: 56049083227     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2008.08.001     Document Type: Article

References (25)

1. Adams J.S. Inequity in social exchange. In: Berkowitz L. (Ed). Advances in Experimental Social Psychology vol. 2 (1965), Academic Press, New York 267-299
2. Barki H., and Hartwick J. Interpersonal conflict and its management in information system development. MIS Quarterly 25 2 (2001) 195-228
3. Bies R., and Moag J. Interactional justice: communication criteria of fairness. In: Lewicki R., Bazerman M., and Sheppard B. (Eds). Research on Negotiation in Organizations (1986), JAI Press, Greenwich, CT 43-55
4. Brockner J., and Wiesenfeld B.M. An integrative framework for explaining reactions to decisions: the interactive effects of outcomes and procedures. Psychological Bulletin 120 2 (1996) 189-208
5. Campbell L., and Finch E. Customer satisfaction and organisational justice. Facilities 22 7-8 (2004) 178-189
6. Chen C.C., Choi J., and Chi S.-C. Making justice sense of local-expatriate compensation disparity: mitigation by local referents, ideological explanations, and interpersonal sensitivity in China-foreign joint ventures. Academy of Management Journal 45 4 (2002) 807-817
7. Colquitt J.A., Conlon D.E., Wesson M.J., Porter C.O.L.H., and Ng K.Y. Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology 86 3 (2001) 425-445
8. Cropanzano R., Prehar C.A., and Chen P.Y. Using social exchange theory to distinguish procedural from interactional justice. Group & Organization Management 27 3 (2002) 324-351
9. Folger R., and Cropanzano R. Organizational Justice and Human Resource Management (1998), Sage, Thousand Oaks, CA
10. Fox S., and Dayan K. Framing and risky choice as influenced by comparison of one's achievements with others: the case of investment in the stock exchange. Journal of Business and Psychology 18 3 (2004) 301-321
11. Gefen D. Nurturing clients' trust to encourage engagement success during the customization of ERP systems. Omega: The International Journal of Management Science 30 4 (2002) 287-299
12. Gefen D., Karahanna E., and Straub D.W. Trust and TAM in online shopping: an integrated model. MIS Quarterly 27 1 (2003) 51-90
13. Gefen D., Wyss S., and Lichtenstein Y. Business familiarity as risk mitigation in software development outsourcing contracts. MIS Quarterly 32 3 (2008) 531-551
14. D.W. Gerbing, J.C. Anderson, An updated paradigm for scale development incorporating unidimensionality and its assessment, Journal of Marketing Research 25(May), 1988, pp. 186-192.
15. Greenberg J. Organizational justice: yesterday, today, and tomorrow. Journal of Management 16 2 (1990) 399-432
16. T. Hoffman, Forrester: Project Management Offices on the Rise, but Effectiveness Dubious, Computerworld, 2003, at: http://www.computerworld.com/managementtopics/management/project/story/0,10801,83159,00.html.
17. Igbaria M.I., and Maragahh H.J. Why do individuals use computer technology? A Finnish case study. Information & Management 29 5 (1995) 227-238
18. Joshi K. A model of users' perspective on change: the case of information systems technology implementation. MIS Quarterly 15 2 (1991) 229-242
19. Lamertz K. The social construction of fairness: social influence and sense making in organizations. Journal of Organizational Behavior 23 1 (2002) 19-37
20. Leung K., Tong K.-K., and Ho S.S.-Y. Effects of interactional justice on egocentric bias in resource allocation decisions. Journal of Applied Psychology 89 3 (2004) 405-415
21. McColl-Kennedy J., and Sparks B.A. Application of fairness theory to service failures and service recovery. Journal of Service Research 5 3 (2003) 251-266
22. Mumford E., and Henshall D. Participative Approach to the Design of Computer Systems (1978), Associated Business Press, London, UK
23. Scheer L.K., Kumar N., and Steenkamp J.-B.E.M. Reactions to perceived inequity in U.S. and Dutch interorganizational relationships. Academy of Management Journal 46 3 (2003) 303-316
24. Skarlicki D.P., and Folger R. Retaliation in the workplace: the roles of distributive, procedural, and interactional justice. Journal of Applied Psychology 82 3 (1997) 434-443
25. Tyler T.R. The psychology of procedural justice: a test of the group value model. Journal of Personality and Social Psychology 57 5 (1989) 830-838