B2B services: IT adoption in travel agency supply chains

Journal of Services Marketing

Volumn 22, Issue 6, 2008, Pages 454-464

  Bigné, J Enrique ^a   Aldás, Joaquín ^a   Andreu, Luisa ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

Communication technologies; Supply chain management; Travel

Indexed keywords

EID: 53749104024     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810901873     Document Type: Article

References (65)

1. Achrol, R.S. (1991), "Evolution of the marketing organization: New forms for dynamics environments", Journal of Marketing, Vol. 55 No. 4, pp. 77-93.
2. Achrol, R.S. and Kotler, P. (1999), "Marketing in the network economy", Journal of Marketing, Vol. 63 No. 1, pp. 146-63.
3. Alam, I. (2002), "An exploratory investigation of user involvement in new service development", Journal of the Academy of Marketing Science, Vol. 30 No. 3, pp. 250-61.
4. Anderson, J.C. and Gerbing, D.W. (1988), "Structure equation modelling in practice: A review and recommended two step approach", Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
5. Anderson, J.C. and Narus, J.A. (1990), "A model of distributor firm and manufacturer firm working partnerships", Journal of Marketing, Vol. 54 No. 1, pp. 42-58.
6. Anderson, J.C., Hakansson, H. and Johanson, J. (1994), "Dyadic business relationships within a business network context", Journal of Marketing, Vol. 58 No. 4, pp. 1-15.
7. Avlonitis, G.J. and Karayanni, D.A. (2000), "The impact of internet use on business-to-business marketing: Examples from American and European companies", Industrial Marketing Management, Vol. 29 No. 5, pp. 441-59.
8. Ballou, R.H., Gilbert, S.M. and Mukherjee, A. (2000), "New managerial challenges from supply chain opportunities", Industrial Marketing Management, Vol. 29 No. 1, pp. 7-18.
9. Bentler, P.M. (1995), EQS Programme Manual for Windows, Multivariate Software, Inc., Encino, CA.
10. Bergendahl, G. (2005), "Models for investment in electronic commerce - financial perspectives with empirical evidence", Omega, Vol. 33 No. 4, pp. 363-76.
11. Berthon, P., Ewing, M., Pitt, L. and Naudé, P. (2003), "Understanding B2B and the web: The acceleration of coordination and motivation", Industrial Marketing Management, Vol. 32 No. 7, pp. 553-61.
12. Bowersox, D.J. and Daugherty, P.J. (1995), "Logistics paradigms: the impact of information technology", Journal of Business Logistics, Vol. 16 No. 1, pp. 65-80.
13. Brynjolfsson, E. and Hitt, L.M. (1998), "Beyond the productivity paradox association for computing machinery", Communications of the ACM, Vol. 41 No. 8, pp. 49-55.
14. Buhalis, D. (1998), "Strategic use of information technologies in the tourism industry", Tourism Management, Vol. 19 No. 5, pp. 409-21.
15. Buhalis, D. and Licata, C. (2002), "The future of eTourism intermediaries", Tourism Management, Vol. 23 No. 3, pp. 207-20.
16. Byrne, B.M. (2001), Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, Lawrence Erlbaum, Mahwah, NJ.
17. Christiaanse, E. and Venkatraman, N. (2002), "Beyond Sabre: An empirical test of expertise exploitation in electronic channels", MIS Quarterly, Vol. 26 No. 1, pp. 15-38.
18. Croom, S.R. (2005), "The impact of e-business on supply chain management: An empirical study of key developments", International Journal of Operations & Production Management, Vol. 25 No. 1, pp. 55-73.
19. Dabholkar, P.A. (2000), "Technology in service delivery: implications for self-service and service support", in Swartz, T.A. and Iacobucci, D. (Eds), Handbook of Services Marketing and Management, Sage Publications, Thousand Oaks, CA, pp. 103-10.
20. Ellram, L.M., Tate, W.L. and Billington, C. (2004), "Understanding and managing the services supply chain", Journal of Supply Chain Management, Vol. 40 No. 4, pp. 17-31.
21. Eng, T.Y. (2006), "An investigation into the mediating role of cross-functional coordination on the linkage between organizational norms and SCM performance", Industrial Marketing Management, Vol. 6, pp. 762-73.
22. Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equations models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18, pp. 39-50.
23. Gerbing, D.W. and Anderson, J.C. (1988), "An updated paradigm for scale development incorporating unidimensionality and its assessment", Journal of Marketing Research, Vol. 25, May, pp. 186-92.
24. Geyskens, I., Steenkamp, J-B.E.M., Scheer, L.K. and Kumar, N. (1996), "The effects of trust and interdependence on relationship commitment: A trans-Atlantic study", International Journal of Research in Marketing, Vol. 13 No. 4, pp. 303-17.
25. Glazer, R. (1999), "Winning in smart markets", Sloan Management Review, Vol. 40 No. 4, pp. 59-69.
26. Golicic, S.L., Davis, D.F., McCarthy, T.M. and Mentzer, J.T. (2002), "The impact of e-commerce on supply chain relationships", International Journal of Physical Distribution & Logistics Management, Vol. 32 No. 10, pp. 851-71.
27. Grewal, R. and Dharwadkar, R. (2002), "The role of the institutional environment in marketing channels", Journal of Marketing, Vol. 66 No. 3, pp. 82-97.
28. Guarino, A.J., Shannon, D.M. and Ross, M. (2001), "Making sense of fit indices in structural equation modeling", Journal of Research in Education, Vol. 11 No. 1, pp. 130-4.
29. Hair, J.F., Anderson, R.W., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, 4th ed., Prentice-Hall, Englewood Cliffs, NJ.
30. Hakansson, H. (1982), International Industrial Marketing and Purchasing: An Interaction Approach, John Wiley, Chichester.
31. Hakansson, H. and Snehota, I. (1995), Developing Relationships in Business Networks, Routlege, London.
32. Hatcher, L. (1994), A Step by Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling, SAS Institute Inc., Cary, NC.
33. Heide, J.B. (2003), "Plural governance in industrial purchasing", Journal of Marketing, Vol. 67 No. 4, pp. 18-29.
34. Hu, L. and Bentler, P.M. (1999), "Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives", Structural Equation Modeling, Vol. 6 No. 1, pp. 1-55.
35. Jap, S.D. (2001), "Perspectives on joint competitive advantages in buyer-supplier relationships", International Journal of Research in Marketing, Vol. 18 Nos 1/2, pp. 19-35.
36. Karwan, K.R. and Markland, R.E. (2005), "Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV", Journal of Operations Management, Vol. 24 No. 4, pp. 347-62.
37. Kathawala, Y. and Abdou, K. (2003), "Supply chain evaluation in the service industry: A framework development compared to manufacturing", Managerial Auditing Journal, Vol. 18 No. 2, pp. 140-9.
38. Kline, R.B. (1998), Principles and Practice of Structural Equation Modelling, Guilford Press, New York, NY.
39. Lancioni, R., Smith, M.F. and Oliva, T.A. (2000), "The role of the internet in supply chain management", Industrial Marketing Management, Vol. 29 No. 1, pp. 45-56.
40. Lancioni, R., Smith, M.F. and Schau, H.J. (2003), "Strategic internet application trends in supply chain management", Industrial Marketing Management, Vol. 32 No. 3, pp. 211-17.
41. Laroche, M., Yang, Z., McDougall, G.H.G. and Bergeron, J. (2005), "Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences", Journal of Retailing, Vol. 81 No. 4, pp. 251-67.
42. Law, R., Leung, K. and Wong, J. (2004), "The impact of the internet on travel agencies", International Journal of Contemporary Hospitality Management, Vol. 16 No. 2, pp. 100-7.
43. Lee, H.Y., Lee, Y.K. and Kwon, D. (2005), "The intention to use computerized reservation systems: The moderating effects of organizational support and supplier incentive", Journal of Business Research, Vol. 58 No. 11, pp. 1552-61.
44. Leek, S., Naudé, P. and Turnbull, P.W. (2003), "Interactions, relationships and networks in a changing world", Industrial Marketing Management, Vol. 32 No. 2, pp. 87-90.
45. Leonard-Barton, D. and Sinha, D.K. (1993), "Developer-user interaction and user satisfaction in internal technology transfer", Academy of Management Journal, Vol. 36 No. 5, pp. 1125-39.
46. Levy, M. and Grewal, D. (2000), "Supply chain management in a networked economy", Journal of Retailing, Vol. 76 No. 4, pp. 415-29.
47. Lichtenthal, J.D. and Eliaz, S. (2003), "Internet integration in business marketing tactics", Industrial Marketing Management, Vol. 32, pp. 3-13.
48. Lovelock, C.H. (1995), "Technology: Servant or master in the delivery of services?", Advances in Services Marketing and Management, Vol. 4, pp. 63-90.
49. Mentzer, J.T. (2004), Fundamentals of Supply Chain Management. Twelve Drivers of Competitive Advantage, Sage Publications, London.
50. Netemeyer, R.G., Bearden, W.O. and Sharma, S. (2003), Scaling Procedures: Issues and Applications, Sage, Thousand Oaks, CA.
51. Roy, S., Sivakumar, K. and Wilkinson, I.F. (2004), "Innovation generation in supply chain relationships: A conceptual model and research propositions", Journal of the Academy of Marketing Science, Vol. 32 No. 1, pp. 61-79.
52. Ryan, C. and Cliff, A. (1997), "Do travel agencies measure up to customer expectation? An empirical investigation of travel agencies' service quality as measured by SERVQUAL", Journal of Travel and Tourism Marketing, Vol. 6 No. 2, pp. 1-32.
53. Sawhney, M. and Zabin, J. (2001), The Seven Steps to Nirvana, McGraw-Hill, New York, NY.
54. Srinivasan, R., Lilien, G. and Rangaswamy, A. (2002), "Technological opportunism and radical technology adoption: An application to e-business", Journal of Marketing, Vol. 66 No. 3, pp. 47-60.
55. Srivastava, R.K., Shervani, T.A. and Fahey, L. (1999), "Marketing, business processes, and shareholder value: An organizationally embedded view of marketing activities and the discipline of marketing", Journal of Marketing, Vol. 63 No. 1, pp. 168-79.
56. Stamboulis, Y. and Skayannis, P. (2003), "Innovation strategies and technology for experience-based tourism", Tourism Management, Vol. 24 No. 1, pp. 35-43.
57. Steenkamp, E.M. and van Trijp, H.C.M. (1991), "The use of LISREL Equation Models in validating marketing constructs", International Journal of Research in Marketing, Vol. 8 No. 4, pp. 283-99.
58. Suraya, R.M.Y. (2005), "Internet diffusion and e-business opportunities amongst Malaysian travel agencies", Journal of American Academy of Business, Vol. 6 No. 1, pp. 78-84.
59. Tabachnick, B.G. and Fidell, L.S. (2001), Using Multivariate Statistics, 3rd ed., HarperCollins, New York, NY.
60. Tsai, H.T., Huang, L. and Lin, C.G. (2005), "Emerging e-commerce development model for Taiwanese travel agencies", Tourism Management, Vol. 26 No. 5, pp. 787-96.
61. Van Bruggen, G.H., Kacker, M. and Nieuwlaat, C. (2005), "The impact of channel function performance on buyer-seller relationships in marketing channels", International Journal of Research in Marketing, Vol. 22 No. 2, pp. 141-58.
62. Van Rekom, J., Teunissen, W. and Go, F. (1999), "Improving the position of business travel agencies: Coping with the information challenge", Information Technology & Tourism, Vol. 2 No. 1, pp. 15-29.
63. Webb, K.L. (2002), "Managing channels of distribution in the age of electronic commerce", Industrial Marketing Management, Vol. 31 No. 2, pp. 95-102.
64. Wu, F., Mahajan, V. and Balasubramanian, S. (2003), "An analysis of e-business adoption and its impact on business performance", Journal of the Academy of Marketing Science, Vol. 31 No. 4, pp. 425-47.
65. Wu, F., Yeniyurt, S., Kim, D. and Cavusgil, S.T. (2006), "The impact of information technology on supply chain capabilities and firm performance: A resource-based view", Industrial Marketing Management, Vol. 35 No. 4, pp. 493-504.