메뉴 건너뛰기




Volumn 24, Issue 6, 2008, Pages 2771-2791

Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model

Author keywords

Cognitive appraisals; Emotions; Interface design; Web site usability

Indexed keywords

COGNITIVE APPRAISALS; EMOTIONS; INTERFACE DESIGN; WEB SITE USABILITY; WEB SITES;

EID: 51749089308     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2008.04.004     Document Type: Article
Times cited : (75)

References (92)
  • 1
    • 0000913978 scopus 로고    scopus 로고
    • Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage
    • Agarwal R., and Karahanna E. Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly 24 (2000) 665-694
    • (2000) MIS Quarterly , vol.24 , pp. 665-694
    • Agarwal, R.1    Karahanna, E.2
  • 4
    • 0001427667 scopus 로고
    • An experimental approach to making retail store environmental decisions
    • Baker J., Levy M., and Grewal D. An experimental approach to making retail store environmental decisions. Journal of Retailing 68 (1992) 445-458
    • (1992) Journal of Retailing , vol.68 , pp. 445-458
    • Baker, J.1    Levy, M.2    Grewal, D.3
  • 5
    • 0003258063 scopus 로고
    • The partial least squares approach to causal modeling: Personal computer adoption and use as an illustration
    • Barclay D., Higgins C., and Thompson R. The partial least squares approach to causal modeling: Personal computer adoption and use as an illustration. Technology Studies 2 (1995) 285-309
    • (1995) Technology Studies , vol.2 , pp. 285-309
    • Barclay, D.1    Higgins, C.2    Thompson, R.3
  • 6
    • 0025397298 scopus 로고
    • Comparative fit indexes in structural models
    • Bentler P.M. Comparative fit indexes in structural models. Psychological Bulletin 107 (1990) 238-246
    • (1990) Psychological Bulletin , vol.107 , pp. 238-246
    • Bentler, P.M.1
  • 7
    • 0000998647 scopus 로고    scopus 로고
    • Understanding information systems continuance: An expectation confirmation model
    • Bhattacherjee A. Understanding information systems continuance: An expectation confirmation model. MIS Quarterly 25 (2001) 351-370
    • (2001) MIS Quarterly , vol.25 , pp. 351-370
    • Bhattacherjee, A.1
  • 8
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • Bitner M.J. Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing 56 (1992) 57-71
    • (1992) Journal of Marketing , vol.56 , pp. 57-71
    • Bitner, M.J.1
  • 10
    • 0010164476 scopus 로고    scopus 로고
    • The basics of building a great Web site
    • Buschke L. The basics of building a great Web site. Training Development 51 (1997) 46-48
    • (1997) Training Development , vol.51 , pp. 46-48
    • Buschke, L.1
  • 11
    • 0032648149 scopus 로고    scopus 로고
    • Increasing link marker effectiveness for WWW and other hypermedia interfaces: An examination of end-user preferences
    • Carlson J.R., and Kacmar C.J. Increasing link marker effectiveness for WWW and other hypermedia interfaces: An examination of end-user preferences. Journal of the American Society for Information Science 50 (1999) 386-398
    • (1999) Journal of the American Society for Information Science , vol.50 , pp. 386-398
    • Carlson, J.R.1    Kacmar, C.J.2
  • 12
    • 0033714667 scopus 로고    scopus 로고
    • Web modeling language (WebML); a modeling language for designing Web sites
    • Ceri S., Fraternali P., and Bongio A. Web modeling language (WebML); a modeling language for designing Web sites. Computer Networks 33 (2000) 137-157
    • (2000) Computer Networks , vol.33 , pp. 137-157
    • Ceri, S.1    Fraternali, P.2    Bongio, A.3
  • 13
  • 14
    • 0002042337 scopus 로고    scopus 로고
    • Issues and opinion on structural equation modeling
    • Chin W.W. Issues and opinion on structural equation modeling. MIS Quarterly 22 (1998) vi-xvi
    • (1998) MIS Quarterly , vol.22
    • Chin, W.W.1
  • 16
    • 51749106436 scopus 로고    scopus 로고
    • Developing a Web site - Med resorts' experience
    • Cormier K.A. Developing a Web site - Med resorts' experience. TMA Journal 19 (1999) 66-68
    • (1999) TMA Journal , vol.19 , pp. 66-68
    • Cormier, K.A.1
  • 17
    • 51749103411 scopus 로고    scopus 로고
    • Adieu to abandoned carts
    • Cotlier M. Adieu to abandoned carts. Catalog Age 18 (2001) 39-42
    • (2001) Catalog Age , vol.18 , pp. 39-42
    • Cotlier, M.1
  • 20
    • 51749108733 scopus 로고    scopus 로고
    • Could your Web site be better?
    • Dempsey K. Could your Web site be better?. Information World Review 176 (2002) 13
    • (2002) Information World Review , vol.176 , pp. 13
    • Dempsey, K.1
  • 21
    • 51749116396 scopus 로고    scopus 로고
    • The search for success
    • Dodson J. The search for success. Internet Week 885 (2001) 19
    • (2001) Internet Week , vol.885 , pp. 19
    • Dodson, J.1
  • 22
    • 0001951371 scopus 로고
    • Store atmosphere: An environmental psychology approach
    • Donovan R.J., and Rossiter J.R. Store atmosphere: An environmental psychology approach. Journal of Retailing 58 (1982) 34-57
    • (1982) Journal of Retailing , vol.58 , pp. 34-57
    • Donovan, R.J.1    Rossiter, J.R.2
  • 23
    • 84986759371 scopus 로고
    • The effects of background music on consumers' desire to affiliate in buyer-seller interactions
    • Dubé L., Chebat J.-C., and Morin S. The effects of background music on consumers' desire to affiliate in buyer-seller interactions. Psychology & Marketing 12 (1995) 305-319
    • (1995) Psychology & Marketing , vol.12 , pp. 305-319
    • Dubé, L.1    Chebat, J.-C.2    Morin, S.3
  • 24
    • 0010514320 scopus 로고    scopus 로고
    • Atmospheric qualities of online retailing: A conceptual model and implications
    • Eroglu S.A., Machleit K.A., and Davis L.M. Atmospheric qualities of online retailing: A conceptual model and implications. Journal of Business Research 54 (2001) 177-184
    • (2001) Journal of Business Research , vol.54 , pp. 177-184
    • Eroglu, S.A.1    Machleit, K.A.2    Davis, L.M.3
  • 25
    • 0037274423 scopus 로고    scopus 로고
    • Empirical testing of a model of online store atmospherics and shopper responses
    • Eroglu S.A., Machleit K.A., and Davis L.M. Empirical testing of a model of online store atmospherics and shopper responses. Psychology & Marketing 20 (2003) 139-150
    • (2003) Psychology & Marketing , vol.20 , pp. 139-150
    • Eroglu, S.A.1    Machleit, K.A.2    Davis, L.M.3
  • 26
    • 0000009769 scopus 로고
    • Structural equation models with unobservable variables and measurement error: Algebra and statistics
    • Fornell C., and Larcker D.F. Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research 18 (1981) 39-50
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 27
    • 0001198783 scopus 로고
    • Emotion: Cognitive structure and action tendency
    • Frijda N.H. Emotion: Cognitive structure and action tendency. Cognition & Emotion 1 (1986) 115-143
    • (1986) Cognition & Emotion , vol.1 , pp. 115-143
    • Frijda, N.H.1
  • 28
    • 20344406702 scopus 로고    scopus 로고
    • Assessing unidimensionality through Lisrel: An explanation and example
    • Gefen D. Assessing unidimensionality through Lisrel: An explanation and example. Communications of the AIS 12 (2003) 23-47
    • (2003) Communications of the AIS , vol.12 , pp. 23-47
    • Gefen, D.1
  • 29
    • 0001178032 scopus 로고    scopus 로고
    • Structural equation modeling and regression: Guidelines for research practice
    • Gefen D., Straub D., and Boudreau M. Structural equation modeling and regression: Guidelines for research practice. Communications of the AIS 4 (2000) 41-79
    • (2000) Communications of the AIS , vol.4 , pp. 41-79
    • Gefen, D.1    Straub, D.2    Boudreau, M.3
  • 30
    • 30744452453 scopus 로고    scopus 로고
    • Web home page complexity and communication effectiveness
    • Geissler G., Zinkhan G., and Watson R.T. Web home page complexity and communication effectiveness. Journal of the AIS 2 (2001) 1-44
    • (2001) Journal of the AIS , vol.2 , pp. 1-44
    • Geissler, G.1    Zinkhan, G.2    Watson, R.T.3
  • 31
    • 51749121115 scopus 로고    scopus 로고
    • How do we get more visitors to our Web site?
    • Graham J.R. How do we get more visitors to our Web site?. Agency Sales 31 (2001) 38-40
    • (2001) Agency Sales , vol.31 , pp. 38-40
    • Graham, J.R.1
  • 32
    • 0002743535 scopus 로고
    • Atmospheric segmentation: Managing store image with background music
    • Achrol R., and Mitchel A. (Eds), American Marketing Association, Chicago
    • Gulas C.S., and Schewe C.D. Atmospheric segmentation: Managing store image with background music. In: Achrol R., and Mitchel A. (Eds). Enhancing knowledge development in marketing Vol. 5 (1994), American Marketing Association, Chicago 325-330
    • (1994) Enhancing knowledge development in marketing , vol.5 , pp. 325-330
    • Gulas, C.S.1    Schewe, C.D.2
  • 34
    • 15444363004 scopus 로고    scopus 로고
    • Evaluating the usability and content usefulness of Web sites: A benchmarking approach
    • Hassan S., and Li F. Evaluating the usability and content usefulness of Web sites: A benchmarking approach. Journal of Electronic Commerce in Organizations 3 (2005) 46-67
    • (2005) Journal of Electronic Commerce in Organizations , vol.3 , pp. 46-67
    • Hassan, S.1    Li, F.2
  • 35
    • 51749104528 scopus 로고    scopus 로고
    • Add some bang, get some bucks
    • Heck M. Add some bang, get some bucks. InfoWorld 4 (2000) 51-52
    • (2000) InfoWorld , vol.4 , pp. 51-52
    • Heck, M.1
  • 37
    • 51749088884 scopus 로고    scopus 로고
    • Hong, S., & Moriai, M. (1997). Evaluation criteria for the design of commercial Web sites. Department of Computer Information Systems, Atlanta, Georgia.
    • Hong, S., & Moriai, M. (1997). Evaluation criteria for the design of commercial Web sites. Department of Computer Information Systems, Atlanta, Georgia.
  • 38
    • 51749107337 scopus 로고    scopus 로고
    • IBM (2000). Web design guidelines. Accessed date: 6/11/2001.
    • IBM (2000). Web design guidelines. Accessed date: 6/11/2001.
  • 41
    • 0347416142 scopus 로고    scopus 로고
    • Research report: The role of behavioral modeling in computer skills acquisition - Toward refinement of the model
    • Johnson R.D., and Marakas G.M. Research report: The role of behavioral modeling in computer skills acquisition - Toward refinement of the model. Information Systems Research 11 (2000) 402-417
    • (2000) Information Systems Research , vol.11 , pp. 402-417
    • Johnson, R.D.1    Marakas, G.M.2
  • 42
    • 84937385083 scopus 로고    scopus 로고
    • Predicting the success of your Web site
    • Justice L. Predicting the success of your Web site. Design Management Journal 12 (2001) 63-69
    • (2001) Design Management Journal , vol.12 , pp. 63-69
    • Justice, L.1
  • 44
    • 0036737203 scopus 로고    scopus 로고
    • Businesses as buildings: Metrics for the architectural quality of Internet businesses
    • Kim J., Lee J., Han K., and Lee M. Businesses as buildings: Metrics for the architectural quality of Internet businesses. Information Systems Research 13 (2002) 239-254
    • (2002) Information Systems Research , vol.13 , pp. 239-254
    • Kim, J.1    Lee, J.2    Han, K.3    Lee, M.4
  • 45
    • 0033689709 scopus 로고    scopus 로고
    • Toward the optimal link structure of the cyber shopping mall
    • Kim J., and Yoo B. Toward the optimal link structure of the cyber shopping mall. International Journal of Human-Computer Studies 52 (2000) 531-551
    • (2000) International Journal of Human-Computer Studies , vol.52 , pp. 531-551
    • Kim, J.1    Yoo, B.2
  • 46
    • 0036015968 scopus 로고    scopus 로고
    • Applying the technological acceptance model and flow theory to online consumer behavior
    • Koufaris M. Applying the technological acceptance model and flow theory to online consumer behavior. Information Systems Research 13 (2002) 205-223
    • (2002) Information Systems Research , vol.13 , pp. 205-223
    • Koufaris, M.1
  • 47
    • 0348042910 scopus 로고    scopus 로고
    • User interface features influencing overall ease of use and personalization
    • Kumar R.L., Smith M.A., and Bannerjee S. User interface features influencing overall ease of use and personalization. Information & Management 41 (2004) 289-302
    • (2004) Information & Management , vol.41 , pp. 289-302
    • Kumar, R.L.1    Smith, M.A.2    Bannerjee, S.3
  • 49
    • 0002440674 scopus 로고    scopus 로고
    • Exploring the factors associated with Web site success in the context of electronic commerce
    • Liu C., and Arnett K.P. Exploring the factors associated with Web site success in the context of electronic commerce. Information and Management 38 (2000) 23-33
    • (2000) Information and Management , vol.38 , pp. 23-33
    • Liu, C.1    Arnett, K.P.2
  • 53
  • 55
    • 0036264394 scopus 로고    scopus 로고
    • Cross-category effects of induced arousal and pleasure on the Internet shopping experience
    • Menon S., and Kahn B. Cross-category effects of induced arousal and pleasure on the Internet shopping experience. Journal of Retailing 78 (2002) 31-40
    • (2002) Journal of Retailing , vol.78 , pp. 31-40
    • Menon, S.1    Kahn, B.2
  • 57
    • 51749121641 scopus 로고    scopus 로고
    • Nielsen, J. (2004). Top ten mistakes of Web design. Jacob Nielsen's alert box. Access date: 6/04/2004.
    • Nielsen, J. (2004). Top ten mistakes of Web design. Jacob Nielsen's alert box. Access date: 6/04/2004.
  • 58
    • 0036663563 scopus 로고    scopus 로고
    • The effects of graphics organizers giving cues to the structure of a hypertext document on users' navigation strategies and performance
    • Nilsson R.M., and Mayer R.E. The effects of graphics organizers giving cues to the structure of a hypertext document on users' navigation strategies and performance. International Journal of Human-Computer Studies 57 (2002) 1-26
    • (2002) International Journal of Human-Computer Studies , vol.57 , pp. 1-26
    • Nilsson, R.M.1    Mayer, R.E.2
  • 59
    • 0034340409 scopus 로고    scopus 로고
    • Measuring the customer experience in online environments: A structural modeling approach
    • Novak T.P., Hoffman D.L., and Yung Y.F. Measuring the customer experience in online environments: A structural modeling approach. Marketing Science 19 (2000) 22-44
    • (2000) Marketing Science , vol.19 , pp. 22-44
    • Novak, T.P.1    Hoffman, D.L.2    Yung, Y.F.3
  • 60
    • 0031487373 scopus 로고    scopus 로고
    • A study of the relationships between cognitive appraisals and consumption
    • Nyer P.U. A study of the relationships between cognitive appraisals and consumption. Journal of the Academy of Marketing Science 25 (1997) 296-304
    • (1997) Journal of the Academy of Marketing Science , vol.25 , pp. 296-304
    • Nyer, P.U.1
  • 62
    • 0036015965 scopus 로고    scopus 로고
    • Web site usability, design, and performance metrics
    • Palmer J.W. Web site usability, design, and performance metrics. Information Systems Research 13 (2002) 151-167
    • (2002) Information Systems Research , vol.13 , pp. 151-167
    • Palmer, J.W.1
  • 63
    • 0001288507 scopus 로고
    • Discretionary use of personal computers by knowledge workers: Testing of a social psychology theoretical model
    • Paré G., and Elam J.J. Discretionary use of personal computers by knowledge workers: Testing of a social psychology theoretical model. Behavior and Information Technology 14 (1995) 215-228
    • (1995) Behavior and Information Technology , vol.14 , pp. 215-228
    • Paré, G.1    Elam, J.J.2
  • 65
    • 84934452542 scopus 로고
    • Appraisal determinants of discrete emotions
    • Roseman I.J. Appraisal determinants of discrete emotions. Cognition & Emotion 5 (1991) 161-200
    • (1991) Cognition & Emotion , vol.5 , pp. 161-200
    • Roseman, I.J.1
  • 66
    • 0001126515 scopus 로고    scopus 로고
    • Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory
    • Roseman I.J., Antoniou A.A., and Jose P.E. Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory. Cognition & Emotion 10 (1996) 241-277
    • (1996) Cognition & Emotion , vol.10 , pp. 241-277
    • Roseman, I.J.1    Antoniou, A.A.2    Jose, P.E.3
  • 68
    • 1842865610 scopus 로고    scopus 로고
    • Website design: Viewing the Web as a cognitive landscape
    • Rosen D.E., and Purinton E. Website design: Viewing the Web as a cognitive landscape. Journal of Business Research 57 (2004) 787-794
    • (2004) Journal of Business Research , vol.57 , pp. 787-794
    • Rosen, D.E.1    Purinton, E.2
  • 70
    • 0001034398 scopus 로고
    • On the nature and function of emotion: A component process approach
    • Ekman P., and Scherer K.R. (Eds), Lawrence Erlbaum, Hillsdale, NJ
    • Scherer K.R. On the nature and function of emotion: A component process approach. In: Ekman P., and Scherer K.R. (Eds). Approaches to emotion (1984), Lawrence Erlbaum, Hillsdale, NJ 293-317
    • (1984) Approaches to emotion , pp. 293-317
    • Scherer, K.R.1
  • 71
    • 84963478977 scopus 로고
    • Studying the emotion-antecedent appraisal process: An expert system approach
    • Scherer K.R. Studying the emotion-antecedent appraisal process: An expert system approach. Cognition & Emotion 7 (1993) 325-355
    • (1993) Cognition & Emotion , vol.7 , pp. 325-355
    • Scherer, K.R.1
  • 74
    • 0031188711 scopus 로고    scopus 로고
    • Store environment and consumer purchase behavior: Mediating role of consumer emotions
    • Sherman E., Mathur A., and Smith R. Store environment and consumer purchase behavior: Mediating role of consumer emotions. Psychology & Marketing 14 (1997) 361-377
    • (1997) Psychology & Marketing , vol.14 , pp. 361-377
    • Sherman, E.1    Mathur, A.2    Smith, R.3
  • 77
    • 51749091402 scopus 로고    scopus 로고
    • Song, J., & Zahedi, F. M. (2001). Web design in e-commerce: A theory and empirical analysis. In Paper presented at the 22nd International Conference on Information Systems, New Orleans.
    • Song, J., & Zahedi, F. M. (2001). Web design in e-commerce: A theory and empirical analysis. In Paper presented at the 22nd International Conference on Information Systems, New Orleans.
  • 78
    • 31044451518 scopus 로고    scopus 로고
    • Internet marketing: Web site navigational design issues
    • Taylor M.J., and England D. Internet marketing: Web site navigational design issues. Internet Marketing 24 1 (2006) 77-85
    • (2006) Internet Marketing , vol.24 , Issue.1 , pp. 77-85
    • Taylor, M.J.1    England, D.2
  • 79
    • 51749085458 scopus 로고    scopus 로고
    • The Economist (2000). Survey on E-Commerce shopping around the Web. February 26.
    • The Economist (2000). Survey on E-Commerce shopping around the Web. February 26.
  • 80
    • 33746393390 scopus 로고    scopus 로고
    • Web site usability vs usefulness
    • Thompson S. Web site usability vs usefulness. B to B 88 (2003) 9
    • (2003) B to B , vol.88 , pp. 9
    • Thompson, S.1
  • 82
    • 84965761590 scopus 로고
    • Flow in computer-mediated communication: Electronic mail and voice mail evaluation and impacts
    • Trevino L.K., and Webster J. Flow in computer-mediated communication: Electronic mail and voice mail evaluation and impacts. Communication Research 19 (1992) 539-573
    • (1992) Communication Research , vol.19 , pp. 539-573
    • Trevino, L.K.1    Webster, J.2
  • 83
    • 0034239366 scopus 로고    scopus 로고
    • Atmospheric effect on shopping behavior: A review of the experimental evidence
    • Turley L.W., and Milliman R.E. Atmospheric effect on shopping behavior: A review of the experimental evidence. Journal of Business Research 49 (2000) 193-211
    • (2000) Journal of Business Research , vol.49 , pp. 193-211
    • Turley, L.W.1    Milliman, R.E.2
  • 85
    • 0034559541 scopus 로고    scopus 로고
    • Determinants of perceived ease of use: Integrating control, intrinsic motivation and emotion into the technology acceptance model
    • Venkatesh V. Determinants of perceived ease of use: Integrating control, intrinsic motivation and emotion into the technology acceptance model. Information Systems Research 11 (2000) 342-365
    • (2000) Information Systems Research , vol.11 , pp. 342-365
    • Venkatesh, V.1
  • 86
    • 0002426099 scopus 로고
    • How universal and specific is emotional experience? Evidence from 27 countries and five continents
    • Scherer K. (Ed), Lawrence Erlbaum, Hillsdale, NJ
    • Wallbott H.G., and Scherer K. How universal and specific is emotional experience? Evidence from 27 countries and five continents. In: Scherer K. (Ed). Facets of emotion: Recent research (1988), Lawrence Erlbaum, Hillsdale, NJ 31-56
    • (1988) Facets of emotion: Recent research , pp. 31-56
    • Wallbott, H.G.1    Scherer, K.2
  • 88
    • 51749121865 scopus 로고    scopus 로고
    • Biggest Web mistakes
    • Weinman L. Biggest Web mistakes. SBS Digital Design 13 (2001) 18-21
    • (2001) SBS Digital Design , vol.13 , pp. 18-21
    • Weinman, L.1
  • 89
    • 0000331205 scopus 로고
    • Using store music for retail zoning: A field experiment
    • Rothschild M.L., and McAlister L. (Eds), Association for Consumer Research, Provo, UT
    • Yalch R.F., and Spangenberg E.R. Using store music for retail zoning: A field experiment. In: Rothschild M.L., and McAlister L. (Eds). Advances in consumer research (1993), Association for Consumer Research, Provo, UT 632-636
    • (1993) Advances in consumer research , pp. 632-636
    • Yalch, R.F.1    Spangenberg, E.R.2
  • 90
    • 0036727240 scopus 로고    scopus 로고
    • The effects of menu design on information-seeking performance and user's attitude on the World Wide Web
    • Yu B.-M., and Roh S.-Z. The effects of menu design on information-seeking performance and user's attitude on the World Wide Web. Journal of the American Society for Information Science and Technology 53 (2002) 923-933
    • (2002) Journal of the American Society for Information Science and Technology , vol.53 , pp. 923-933
    • Yu, B.-M.1    Roh, S.-Z.2
  • 91
  • 92
    • 51749122992 scopus 로고    scopus 로고
    • Zona Research (2001). The need for speed II. Zona Market Bulletin, 5, 1-9.
    • Zona Research (2001). The need for speed II. Zona Market Bulletin, 5, 1-9.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.