An integrated framework of indices for quality management in education: A faculty perspective

TQM Journal

Volumn 20, Issue 5, 2008, Pages 502-519

  Sahney, Sangeeta ^a   Banwet, D K ^b   Karunes, S ^b  

^a INDIAN INSTITUTE OF TECHNOLOGY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

Academic staff; India; Quality function deployment; Quality management; SERVQUAL

Indexed keywords

COMPUTER NETWORKS; EDUCATION; EDUCATION COMPUTING; MANAGEMENT; PERSONNEL; PHILOSOPHICAL ASPECTS; QUALITY CONTROL; SALES; SOCIETIES AND INSTITUTIONS;

ACADEMIC STAFF; INDIA; QUALITY FUNCTION DEPLOYMENT; QUALITY MANAGEMENT; SERVQUAL;

CUSTOMER SATISFACTION;

EID: 50849136877     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730810898467     Document Type: Article

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