Managing the performance of outsourced customer contact centers

Journal of Purchasing and Supply Management

Volumn 14, Issue 3, 2008, Pages 160-169

  Tate, Wendy L ^a   van der Valk, Wendy ^b  

^a UNIVERSITY OF TENNESSEE   (United States)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Business services; Customer contact centers; Outsourcing; Performance management; Purchasing

Indexed keywords

EID: 50649116170     PISSN: 14784092     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pursup.2008.04.002     Document Type: Article

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