ISO 9000:2000 quality management standard: Experience in the state of Qatar

International Journal of Productivity and Quality Management

Volumn 3, Issue 4, 2008, Pages 457-471

  Al Khalifa, Khalifa ^a   Mohamed, Tamer A ^b   Al Salem, Ameer ^a  

^a Qatar University   (Qatar)

^b BRITISH UNIVERSITY IN EGYPT   (Egypt)

Author keywords

ISO 9000 series; ISO9000:2000; Qatar; Quality assurance; Quality management

Indexed keywords

EID: 49249095103     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2008.019761     Document Type: Article

References (22)

1. Al-Ghamdi, S. (1998) 'ISO 9000: Saudi export businesses' point of view', International Journal of Technology Management, Vol. 16, Nos. 4-6, pp. 570-583.
2. Available at: http://www.bsi-emea.com/Quality/Overview/ 9kDifferences.xalter, 12 December 2006.
3. Brown, A. and Van der Wiele, T. (1995) 'Industry experience of ISO 9000', Asia Pacific Journal of Quality Management, Vol. 4, No. 2, pp. 8-17.
4. Casadesus, M. and Karapetrovic, S. (2005a) 'Has ISO 9000 lost some of its lustre? A longitudinal impact study', International Journal of Quality and Reliability Management, Vol. 25, No. 6, pp.580-596.
5. Casadesus, M. and Karapetrovic, S. (2005b) 'The erosion of ISO 9000 benefits: A temporal study', International Journal of Quality and Reliability Management, Vol. 22, No. 2, pp. 122-142.
6. Chua, C.C., Goh, M. and Wan, T.B. (2003) 'Does ISO 9000 certification improve business performance', International Journal of Quality and Reliability Management, Vol. 20, pp. 936-953.
7. Corbett, C.J., Sancho, J.M. and Kirsch, D.A. (2005) 'The financial impact of ISO 9000 certification in the United States: An empirical analysis', Management Science, Vol. 51, No. 7, pp. 1046-1059.
8. Dissanayaka, S.M., Kumaraswamy, M.M. and Karim, K. (2001) 'Evaluating outcomes from ISO 9000 - certified quality systems of Hong Kong constructors', Total Quality Management, Vol. 12, No. 1, pp. 29-40.
9. Douglas, A., Coleman, S. and Oddy, R. (2003) 'The case for ISO 9000', The TQM Magazine, Vol. 15, No. 5, pp. 316-324.
10. Han, S.B. and Chen, S.K. (2007) 'Effects of ISO 9000 on customer satisfaction', International Journal of Productivity and Quality Management, Vol. 2, No. 2, pp. 208-220.
11. Liebesman, S. (2002) 'Implementing ISO 9001:2000 - US survey of user experience', ISO Management Systems, November-December, pp. 39-47.
12. Oke, S.A. and Charles-Owaba, O.E. (2007) 'Implementation of ISO-based quality management systems: A review of the literature', International Journal of Productivity and Quality Management, Vol. 2, No. 1, pp. 81-111.
13. Poksinska, B., Dahlgaard, F.F. and Antoni, M. (2002) 'The state of ISO 9000 certificate: A study of Swedish Organizations', The TQM Magazine Vol. 14, No. 5, pp. 297-306.
14. Power, D. and Terziovski, M. (2005) 'The process, practice and outcomes of non-financial auditing: Five Australian case studies', International Journal of Manufacturing Technology and Management, Vol. 7, pp. 52-81.
15. Quazi, H. and Jacobs, R.L. (2004) 'Impact of ISO 9000 certification on training and development activities: An exploratory study', International Journal of Quality and Reliability Management, Vol. 21, No. 5, pp. 497-517.
16. Sachdeva, A., Bhardwaj, A. and Sharma, V.S. (2007) 'Impact of ISO 9000 certification on performance of SMEs: A study of Indian industry', International Journal of Productivity and Quality Management, Vol. 2, No. 3, pp. 226-239.
17. Singh, P.J., Feng, M. and Smith, A. (2006) 'ISO 9000 series of standards: Comparison of manufacturing and service organizations', International Journal of Quality and Reliability Management, Vol. 23, pp. 122-142.
18. Singh, P.J. and Nahra, P.M.A. (2006) 'ISO 9000 in the public sector: A successful case from Australia', TQM Magazine, Vol. 18, pp. 131-142.
19. Wiele, T.V., Iwaarden, J.V., Williams, R. and Dale, B. (2005) 'Perceptions about the ISO 9000 (2000) quality system standard revision and its value: The Dutch experience', International Journal of Quality and Reliability Management, Vol. 22, No. 2, pp. 101-119.
20. Wiele, V.A., Dale, B.G. and Williams, A.R.T. (2000) 'ISO 9000 series and excellence models: Fad to fashion to fit', Journal of General Management, Vol. 25, No. 3, pp. l-17.
21. Withers, B.E. and Ebrahimpour, M. (2001) 'Impact of ISO 9000 registration on European firms: A case analysis', Integrated Manufacturing Systems, Vol. 12, No. 2, pp. 139-151.
22. Yahya, S. and Goh, W.K. (2001) 'The implementation of an ISO 9000 quality system', International Journal of Quality and Reliability Management, Vol. 18, No. 9, pp. 941-966.