Optimizing the staffing and routing of small-size hierarchical call centers

Production and Operations Management

Volumn 17, Issue 3, 2008, Pages 306-319

  Chevalier, Philippe ^a   Van Den Schrieck, Jean Christophe ^a  

^a LOUVAIN SCHOOL OF MANAGEMENT   (Belgium)

Author keywords

Branch and bound; Call centers; Cross training; Loss model; Staffing

Indexed keywords

EID: 48249117575     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.3401/poms.1080.0033     Document Type: Article

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