메뉴 건너뛰기




Volumn 5, Issue 3, 2008, Pages 275-287

The gap between citizens and e-government projects: The case for Jordan

Author keywords

Citizens' needs; Customer centric; Developing countries; E government; Jordan; Strategy

Indexed keywords


EID: 46349085266     PISSN: 17407494     EISSN: 17407508     Source Type: Journal    
DOI: 10.1504/EG.2008.018875     Document Type: Article
Times cited : (26)

References (72)
  • 2
    • 10444231516 scopus 로고    scopus 로고
    • E-government and developing countries: An overview
    • Basu, S. (2004) 'E-government and developing countries: An overview', International Review of Law Computers and Technology, Vol. 18, No. 1, pp. 109-132.
    • (2004) International Review of Law Computers and Technology , vol.18 , Issue.1 , pp. 109-132
    • Basu, S.1
  • 3
    • 11044237877 scopus 로고    scopus 로고
    • E-government, e-society and Jordan: Strategy, theory, practice, and assessment
    • Blakemore, M. and Dutton, R. (2003) 'E-government, e-society and Jordan: strategy, theory, practice, and assessment', First Monday, Vol. 8, No. 11.
    • (2003) First Monday , vol.8 , Issue.11
    • Blakemore, M.1    Dutton, R.2
  • 5
    • 11044224534 scopus 로고    scopus 로고
    • Moving towards e-government: A case study of organizational change processes
    • Burn, J. and Robins, G. (2003) 'Moving towards e-government: A case study of organizational change processes', Logistics Information Management, Vol. 16, No. 1, pp.25-35.
    • (2003) Logistics Information Management , vol.16 , Issue.1 , pp. 25-35
    • Burn, J.1    Robins, G.2
  • 6
    • 27744448886 scopus 로고    scopus 로고
    • The Paradigm of E-Commerce in E-Government and E Democracy
    • W. Huang, K. Siau and KK Wei ed, Idea Group Publishing, pp
    • Carsten, S.B. (2005) The Paradigm of E-Commerce in E-Government and E Democracy, in W. Huang, K. Siau and KK Wei (ed.), Electronic Government Strategies and Implementation, Idea Group Publishing, pp. 1-19.
    • (2005) Electronic Government Strategies and Implementation , pp. 1-19
    • Carsten, S.B.1
  • 7
    • 12844251903 scopus 로고    scopus 로고
    • The utilization of e-government services: Citizen trust innovation and acceptance factors
    • Carter, L. and Belanger, F. (2005) 'The utilization of e-government services: Citizen trust innovation and acceptance factors', Information Systems Journal, Vol. 15, No. 1, pp.5-25.
    • (2005) Information Systems Journal , vol.15 , Issue.1 , pp. 5-25
    • Carter, L.1    Belanger, F.2
  • 9
    • 24344490485 scopus 로고    scopus 로고
    • Good governance, development theory, and aid policy: Risks and challenges of e-government in Jordan
    • Ciborra, C. and Navarra, D.D. (2005) 'Good governance, development theory, and aid policy: Risks and challenges of e-government in Jordan', Information Technology for Development, Vol. 11, No. 2, pp.141-159.
    • (2005) Information Technology for Development , vol.11 , Issue.2 , pp. 141-159
    • Ciborra, C.1    Navarra, D.D.2
  • 11
  • 12
    • 39749094772 scopus 로고    scopus 로고
    • The contribution of sociotechnical systems thinking to the effective adoption of e-government and the enhancement of democracy
    • Damodaran, L., Nicholls, J., Henney, A., Land, F. and Farbey, B. (2005) 'The contribution of sociotechnical systems thinking to the effective adoption of e-government and the enhancement of democracy', Electronic Journal of e-Government, Vol. 3, No. 1, pp. 1-12.
    • (2005) Electronic Journal of e-Government , vol.3 , Issue.1 , pp. 1-12
    • Damodaran, L.1    Nicholls, J.2    Henney, A.3    Land, F.4    Farbey, B.5
  • 13
    • 84969450660 scopus 로고    scopus 로고
    • Department of Statistics DOS, Jordan, Amman
    • Department of Statistics (DOS) (2001) Annual Survey Report, Jordan, Amman.
    • (2001) Annual Survey Report
  • 14
    • 0043180804 scopus 로고    scopus 로고
    • Department of Statistics DOS, Jordan, Amman
    • Department of Statistics (DOS) (2002) Annual Survey Report, Jordan, Amman.
    • (2002) Annual Survey Report
  • 15
    • 84969450660 scopus 로고    scopus 로고
    • Department of Statistics DOS, Jordan, Amman
    • Department of Statistics (DOS) (2003) Annual Survey Report, Jordan, Amman.
    • (2003) Annual Survey Report
  • 16
    • 84969450660 scopus 로고    scopus 로고
    • Department of Statistics DOS, Jordan, Amman
    • Department of Statistics (DOS) (2004) Annual Survey Report, Jordan, Amman.
    • (2004) Annual Survey Report
  • 17
    • 84969450660 scopus 로고    scopus 로고
    • Department of Statistics DOS, Jordan, Amman
    • Department of Statistics (DOS) (2005) Annual Survey Report, Jordan, Amman.
    • (2005) Annual Survey Report
  • 19
    • 33747811541 scopus 로고    scopus 로고
    • Trust in the internet as an experience technology
    • Dutton, W.H. and Shepherd, A. (2006) 'Trust in the internet as an experience technology', Information, Communication and Society, Vol. 9, No. 4, pp.433-51.
    • (2006) Information, Communication and Society , vol.9 , Issue.4 , pp. 433-451
    • Dutton, W.H.1    Shepherd, A.2
  • 20
    • 25444473131 scopus 로고    scopus 로고
    • E-government adoption: Architecture and barriers
    • Ebrahim, Z. and Irani, Z. (2005) 'E-government adoption: Architecture and barriers', Business Process Management Journal, Vol. 11, No. 5, pp.589-611.
    • (2005) Business Process Management Journal , vol.11 , Issue.5 , pp. 589-611
    • Ebrahim, Z.1    Irani, Z.2
  • 21
    • 2342418782 scopus 로고    scopus 로고
    • State and local e-government: Prospects and challenges
    • Edmiston, K.D. (2003) 'State and local e-government: Prospects and challenges', American Review of Public Administration, Vol. 33, No. 1, pp.20-45.
    • (2003) American Review of Public Administration , vol.33 , Issue.1 , pp. 20-45
    • Edmiston, K.D.1
  • 23
    • 20844447545 scopus 로고    scopus 로고
    • E-government success factors: Mapping practical tools to theoretical foundations
    • Gil-Garcia, J.R. and Pardo, T.A. (2005) 'E-government success factors: mapping practical tools to theoretical foundations', Government Information Quarterly, Vol. 22, No. 2, pp.187-216.
    • (2005) Government Information Quarterly , vol.22 , Issue.2 , pp. 187-216
    • Gil-Garcia, J.R.1    Pardo, T.A.2
  • 24
    • 85011247339 scopus 로고    scopus 로고
    • Editorial: Speaking in tongues - diversity in mixed methods research
    • Green, A. and Preston, J. (2005) 'Editorial: Speaking in tongues - diversity in mixed methods research', International Journal of Social Research Methodology, Vol. 8, No. 3, pp.167-171.
    • (2005) International Journal of Social Research Methodology , vol.8 , Issue.3 , pp. 167-171
    • Green, A.1    Preston, J.2
  • 26
    • 33947651184 scopus 로고    scopus 로고
    • Analysing e-government research: Perspectives, philosophies, theories, methods, and practice
    • Heeks, R. and Bailur, S. (2007) 'Analysing e-government research: perspectives, philosophies, theories, methods, and practice', Government Information Quarterly, Vol. 24, No. 2, pp.243-265.
    • (2007) Government Information Quarterly , vol.24 , Issue.2 , pp. 243-265
    • Heeks, R.1    Bailur, S.2
  • 28
    • 0003242777 scopus 로고    scopus 로고
    • Reinventing local government and the e-government initiative
    • Ho, A. (2002) 'Reinventing local government and the e-government initiative', Public Administration Review, Vol. 62, No.4, pp.434-444.
    • (2002) Public Administration Review , vol.62 , Issue.4 , pp. 434-444
    • Ho, A.1
  • 29
    • 2542532231 scopus 로고    scopus 로고
    • Explaining the progressiveness of e-government: A case study of Iowa County Treasurers' Offices'
    • Ho, A.T.K. and Ni, A.Y. (2004) 'Explaining the progressiveness of e-government: A case study of Iowa County Treasurers' Offices', American Review of Public Administration, Vol. 34, No. 2, pp.164-180.
    • (2004) American Review of Public Administration , vol.34 , Issue.2 , pp. 164-180
    • Ho, A.T.K.1    Ni, A.Y.2
  • 31
    • 0346268914 scopus 로고    scopus 로고
    • The endless wire: E-government as global phenomenon
    • Jaeger, T. (2003) 'The endless wire: E-government as global phenomenon', Government Information Quarterly, Vol. 20, No. 4, pp.323-31.
    • (2003) Government Information Quarterly , vol.20 , Issue.4 , pp. 323-331
    • Jaeger, T.1
  • 32
    • 0842333342 scopus 로고    scopus 로고
    • Social information behaviour and the democratic process: Information poverty, normative behaviour, and electronic government in the United States
    • Jaeger, T. and Thompson, K.M. (2004) 'Social information behaviour and the democratic process: Information poverty, normative behaviour, and electronic government in the United States', Library and Information Science Research, Vol. 26, No. 1, pp.94-107.
    • (2004) Library and Information Science Research , vol.26 , Issue.1 , pp. 94-107
    • Jaeger, T.1    Thompson, K.M.2
  • 33
    • 13444254239 scopus 로고    scopus 로고
    • Public priorities concerning the development of e-government in Flanders
    • Kampen, J., Snijkers, K. and Bouckaert, G. (2005) 'Public priorities concerning the development of e-government in Flanders', Social Science Computer Review, Vol. 23, No. 1, pp.136-139.
    • (2005) Social Science Computer Review , vol.23 , Issue.1 , pp. 136-139
    • Kampen, J.1    Snijkers, K.2    Bouckaert, G.3
  • 34
    • 26844554088 scopus 로고    scopus 로고
    • Citizen Relationship Management and E-Government, Electronic Government
    • Proceedings of 4th International Conference
    • Larsen, B. and Milakovich, M. (2005) Citizen Relationship Management and E-Government, Electronic Government, Proceedings of 4th International Conference, LNCS 591, pp.57-68.
    • (2005) LNCS , vol.591 , pp. 57-68
    • Larsen, B.1    Milakovich, M.2
  • 35
    • 84969446229 scopus 로고    scopus 로고
    • E-govemment: The 'fit' between supply assumptions and usage drivers'
    • Lee-Kelley, L. and Kolsaker, A. (2004) 'E-govemment: The 'fit' between supply assumptions and usage drivers', Electronic Government, An International Journal, Vol. 1, No. 2, pp. 130-140.
    • (2004) Electronic Government, An International Journal , vol.1 , Issue.2 , pp. 130-140
    • Lee-Kelley, L.1    Kolsaker, A.2
  • 36
    • 24744437469 scopus 로고    scopus 로고
    • European Institute of Public Administration, Maastricht, the Netherlands
    • Leitner, C. (2003) eGovernment in Europe: The State of Affairs, European Institute of Public Administration, Maastricht, the Netherlands.
    • (2003) eGovernment in Europe: The State of Affairs
    • Leitner, C.1
  • 37
    • 10444254978 scopus 로고    scopus 로고
    • Taking it online: Anyway, anyplace, anytime... Tennessee anytime
    • Luling, D. (2001) 'Taking it online: Anyway, anyplace, anytime... Tennessee anytime', The Journal of Government Financial Management Vol. 50, No. 1, pp.42-49.
    • (2001) The Journal of Government Financial Management , vol.50 , Issue.1 , pp. 42-49
    • Luling, D.1
  • 38
    • 14044258496 scopus 로고    scopus 로고
    • E-government in China: Bringing economic development through administrative reform
    • Ma, L., Chung, J. and Thorso, S. (2005) 'E-government in China: Bringing economic development through administrative reform', Government Information Quarterly, Vol. 22, No. 1, pp.20-37.
    • (2005) Government Information Quarterly , vol.22 , Issue.1 , pp. 20-37
    • Ma, L.1    Chung, J.2    Thorso, S.3
  • 40
    • 46349105883 scopus 로고    scopus 로고
    • MoICT , Ministry of Information Communication Technology, Jordan, Amman
    • MoICT (2006) E-government Strategy, Ministry of Information Communication Technology, Jordan, Amman.
    • (2006) E-government Strategy
  • 46
    • 12344317788 scopus 로고    scopus 로고
    • Advancing e-government at the grassroots: Tortoise or hare?
    • Norris, D. and Moon, J.M. (2005) 'Advancing e-government at the grassroots: Tortoise or hare?', Public Administrative Review, Vol. 65, No. 1, pp.64-75.
    • (2005) Public Administrative Review , vol.65 , Issue.1 , pp. 64-75
    • Norris, D.1    Moon, J.M.2
  • 47
    • 12944278225 scopus 로고    scopus 로고
    • Organization for Economic Cooperation and Development OECD, OECD Publications, Paris
    • Organization for Economic Cooperation and Development (OECD) (2003) The e-government imperative, OECD Publications, Paris.
    • (2003) The e-government imperative
  • 48
    • 46349107036 scopus 로고    scopus 로고
    • REACH 1.0. (2000) Launching Jordan's software and IT industry, Jordan, Amman.
    • REACH 1.0. (2000) Launching Jordan's software and IT industry, Jordan, Amman.
  • 49
    • 2342445091 scopus 로고    scopus 로고
    • A two-stage model for e-government growth: Theories and empirical evidence for US cities
    • Reddick, C.G. (2004) 'A two-stage model for e-government growth: theories and empirical evidence for US cities', Government Information Quarterly, Vol. 21, No. 1, pp.51-64.
    • (2004) Government Information Quarterly , vol.21 , Issue.1 , pp. 51-64
    • Reddick, C.G.1
  • 50
    • 13944253373 scopus 로고    scopus 로고
    • Citizen interaction with e-government: From the streets to servers?
    • Reddick, C.G. (2005) 'Citizen interaction with e-government: From the streets to servers?' Government Information Quarterly, Vol. 22, No. 1, pp.38-57.
    • (2005) Government Information Quarterly , vol.22 , Issue.1 , pp. 38-57
    • Reddick, C.G.1
  • 54
    • 12344260080 scopus 로고    scopus 로고
    • World Wide Web site design and use in public management
    • Garson, G.D, ed, Idea Group Publishing, Hershey, PA, pp
    • Scavo, C. (2003) 'World Wide Web site design and use in public management', in Garson, G.D. (ed.) Public information technology: policy and management issues, Idea Group Publishing, Hershey, PA, pp.299-330.
    • (2003) Public information technology: Policy and management issues , pp. 299-330
    • Scavo, C.1
  • 56
    • 0042977375 scopus 로고    scopus 로고
    • Empowering development through e-governance: Creating smart communities in small island states
    • Sealy, U.W. (2003) 'Empowering development through e-governance: creating smart communities in small island states', The International Information and Library Review, Vol. 35, No. 2, pp.335-358.
    • (2003) The International Information and Library Review , vol.35 , Issue.2 , pp. 335-358
    • Sealy, U.W.1
  • 57
    • 0039877233 scopus 로고    scopus 로고
    • Garson, G.D, ed, Information technology and computer applications in public administration, Idea Group Publishing, Hershey, PA, pp
    • Seneviratne, S.J. (1999) Informational technology and organisational change in the public sector, in Garson, G.D. (ed.) Information technology and computer applications in public administration, Idea Group Publishing, Hershey, PA, pp.41-61.
    • (1999) Informational technology and organisational change in the public sector , pp. 41-61
    • Seneviratne, S.J.1
  • 58
    • 21144448342 scopus 로고    scopus 로고
    • Synthesizing e-government stage models - a meta-synthesis based on meta-ethnography approach
    • Siau, K. and Long, Y. (2005) 'Synthesizing e-government stage models - a meta-synthesis based on meta-ethnography approach', Industrial Management and Data Systems, Vol. 105, No. 4, pp.443-458.
    • (2005) Industrial Management and Data Systems , vol.105 , Issue.4 , pp. 443-458
    • Siau, K.1    Long, Y.2
  • 59
    • 33645670179 scopus 로고    scopus 로고
    • Using social development lenses to understand e-government development
    • Siau, K. and Long, Y. (2006) 'Using social development lenses to understand e-government development', Journal of Global Information Management, Vol. 14, No. 1, pp.47-62.
    • (2006) Journal of Global Information Management , vol.14 , Issue.1 , pp. 47-62
    • Siau, K.1    Long, Y.2
  • 60
    • 39149114859 scopus 로고    scopus 로고
    • Motivations for Implementing E-Government: An Investigation of the Global Phenomenon
    • Atlanta, Georgia, USA, pp
    • Stoltzfus, K. (2005) Motivations for Implementing E-Government: An Investigation of the Global Phenomenon, Proceedings of the 2005 national conference on Digital government research, Atlanta, Georgia, USA, pp.333-338.
    • (2005) Proceedings of the 2005 national conference on Digital government research , pp. 333-338
    • Stoltzfus, K.1
  • 61
    • 84986144484 scopus 로고    scopus 로고
    • E-government: A new route to public sector quality
    • Teicher, J., Hughes, O. and Dow, N. (2002) 'E-government: A new route to public sector quality', Managing Service Quality, Vol. 12, No. 6, pp.384-393.
    • (2002) Managing Service Quality , vol.12 , Issue.6 , pp. 384-393
    • Teicher, J.1    Hughes, O.2    Dow, N.3
  • 62
    • 0242594784 scopus 로고    scopus 로고
    • The new face of government: Citizen-initiated contacts in the era of e-government
    • Thomas, J.C. and Streib, G. (2003) 'The new face of government: citizen-initiated contacts in the era of e-government', Journal of Public Administration Research and Theory, Vol. 13, No. 1, pp.83-102.
    • (2003) Journal of Public Administration Research and Theory , vol.13 , Issue.1 , pp. 83-102
    • Thomas, J.C.1    Streib, G.2
  • 63
    • 27344452520 scopus 로고    scopus 로고
    • Adoption of electronic government services among business organizations in Singapore
    • Tung, L. and Rieck, O. (2005) 'Adoption of electronic government services among business organizations in Singapore', Journal of Strategic Information Systems, Vol. 14, No. 4, pp.1-24.
    • (2005) Journal of Strategic Information Systems , vol.14 , Issue.4 , pp. 1-24
    • Tung, L.1    Rieck, O.2
  • 64
    • 0005236197 scopus 로고    scopus 로고
    • UN/ASPA , United Nations Division of Public Economics and Public Administration and the American Society for Public Administration, New York
    • UN/ASPA (2002) Benchmarking E-government: A Global Perspective, United Nations Division of Public Economics and Public Administration and the American Society for Public Administration, New York.
    • (2002) Benchmarking E-government: A Global Perspective
  • 65
    • 33745593223 scopus 로고    scopus 로고
    • UNPAN , United Nations Department of Economic and Social Affairs, Division for Public Administration and Development Management, New York
    • UNPAN (2005) UN Global E-government Readiness Report 2005 From E-government to E-inclusion, United Nations Department of Economic and Social Affairs, Division for Public Administration and Development Management, New York.
    • (2005) UN Global E-government Readiness Report 2005 From E-government to E-inclusion
  • 68
    • 46349101516 scopus 로고    scopus 로고
    • Global E-Government, 2002
    • Brown University, Princeton University Press, United States
    • West, D.M. (2002) Global E-Government, 2002, Centre for Public Policy Brown University, Princeton University Press, United States.
    • (2002) Centre for Public Policy
    • West, D.M.1
  • 69
    • 46349096083 scopus 로고    scopus 로고
    • Global E-Government, 2003
    • Brown University, Princeton University Press, United States
    • West, D.M. (2003) Global E-Government, 2003, Centre for Public Policy Brown University, Princeton University Press, United States.
    • (2003) Centre for Public Policy
    • West, D.M.1
  • 70
    • 46349083121 scopus 로고    scopus 로고
    • Global E-Government, 2004
    • Brown University, Princeton University Press, United States
    • West, D.M. (2004) Global E-Government, 2004, Centre for Public Policy Brown University, Princeton University Press, United States.
    • (2004) Centre for Public Policy
    • West, D.M.1
  • 71
    • 46349084876 scopus 로고    scopus 로고
    • Global E-Government, 2005
    • Brown University, Princeton University Press, United States
    • West, D.M. (2005) Global E-Government, 2005, Centre for Public Policy Brown University, Princeton University Press, United States.
    • (2005) Centre for Public Policy
    • West, D.M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.