Producing sustainable competitive advantage through the effective management of people

Academy of Management Executive

Volumn 19, Issue 4, 2005, Pages 95-106

  Pfeffer, Jeffrey ^a  

^a STANFORD UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 32044440266     PISSN: 10795545     EISSN: None     Source Type: Journal    
DOI: 10.5465/AME.2005.19417910     Document Type: Review

References (40)

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2. Michael E. Porter, Competitive Advantage, Ibid.,(1985) 4.
3. "Investment Winners and Losers," Money, October 1992, 133.
4. Bridget O'Brian, "Southwest Airlines IS a Rare Air Carrier: It Still Makes Money," The Wall Street Journal, October 26, 1992, A1.
5. James Campbell Quick, "Crafting an Organizational Culture: Herb's Hand at Southwest Airlines," Organizational Dynamics 21, Autumn 1992, 47.
6. O'Brian, Organizational Dynamics, op. cit., A7.
7. Quick, Organizational Dynamics, op. cit., 50.
8. O'Brian, Organizational Dynamics, op. cit., A1.
9. O'Brian, Organizational Dynamics, Ibid., A7.
10. Clair Brown, Michael Reich, and David Stern, "Becoming a High Performance Work Organization: The Role of Security, Employee Involvement, and Training," Working Paper 45, Institute of Industrial Relations (Berkeley, CA: University of California, 1992), 3.
11. Frank L. Schmidt and John E. Hunter, "Individual Differences in Productivity: An Empirical Test of Estimates Derived from Studies of Selection Procedure Utility," Journal of Applied Psychology 68, 1983, 407-414.
12. Harry C. Handlin, "The Company Built upon the Golden Rule: Lincoln Electric," in Bill L. Hopkins and Thomas C. Mawhinney (eds.), Pay for Performance: History, Controversy, and Evidence (New York, NY: Haworth Press, 1992), 157.
13. "Nordstrom: Dissension in the Ranks?" Case 9-191-002 (Boston, MA: Harvard Business School, 1990), 7.
14. George Akerlof, "Gift Exchange and Efficiency Wage Theory," American Economic Review 74, 1984, 79-83.
15. James W. Near, "Wendy's Successful 'Mop Bucket Attitude'," The Wall Street Journal, April 27, 1992, A16.
16. Ibid.
17. Handlin, The Wall Street Journal, op. cit., 159.
18. Joseph R. Blasi and Douglas L. Kruse, The New Owners (New York, NY: Harper Business, 1991), 257.
19. Corey M. Rosen, Katherine J. Klein, and Karen M. Young, Employee Ownership in America (Lexington, MA: Lexington Books, 1986).
20. Richard T. Pascale, "Nordstrom, Inc.," unpublished case (San Francisco, CA: 1991), Exhibits 7 and 8.
21. David I. Levine and Laura D'Andrea Tyson, "Participation, Productivity, and the Firm's Environment," in Alan S. Blinder (ed.), Paying for Productivity: A Look at the Evidence (Washington, DC: The Brookings Institution, 1990), 183-243.
22. J. Richard Hackman and Greg R. Oldham, Work Redesign (Reading, MA: Addison-Wesley, 1980).
23. Thomas F. O'Boyle, "Working Together: A Manufacturer Grows Efficient by Soliciting Ideas from Employees," The Wall Street Journal, June 5, 1992, A4.
24. Barnaby Feder, "At Monsanto, Teamwork Works," New Yori Times, June 25, 1991, C1.
25. Barbara Presley Noble, "An Approach with Staying Power," New York Times, March 8, 1992, 23.
26. Brian Dumaine, "Who Needs a Boss?" Fortune, May 7, 1990, 54.
27. Brian Dumaine, "Who Needs a Boss?", Ibid., 1990, 55.
28. Paul S. Adler, "The 'Learning Bureaucracy': New United Motor Manufacturing, Inc.," In Barry M. Staw and Larry L. Cummings (eds.). Research in Organizational Behavior (Greenwich, CT: JAI Press, in press), 32.
29. Helene Cooper, "Carpet Firm Sets Up an In-House School to Stay Competitive," The Wall Street Journal, October 5, 1992, A1, A6.
30. Norm Alster, "What Flexible Workers Can Do," Fortune, February 13, 1989, 62.
31. Adler, What Flexible Workers Can Do, op. cit., 17.
32. J. Patrick Wright, On a Clear Day You Can See General Motors (Grosse Pointe, Ml: Wright Enterprises, 1979).
33. Edward P. Lazear, "Play Equality and Industrial Politics," Journal of Political Economy 97, 1989, 561-580.
34. Paul Milgrom and John Roberts, "An Economic Approach to Influence Activities in Organizations," American Journal of Sociology 94, 1988, S154-S179.
35. Daryl J. Bem, "Self-Perception Theory," in Leonard Berkowitz (ed.), Advances in Experimental Social Psychology, vol. 6 (New York, NY: Academic Press, 1972), 1-62.
36. Mark R. Lepper and David Greene, "Turning Play into Work: Effects of Adult Surveillance and Extrinsic Rewards on Children's Intrinsic Motivation," Journal of Personality and Social Psychology 31, 1975, 479-486.
37. David Halberstam, The Reckoning (New York, NY: William Morrow, 1986).
38. See, for example, Peter M. Blau, The Dynamics of Bureaucracy (Chicago, IL: University of Chicago Press, 1955);
39. and V. F. Ridgway, "Dysfunctional Consequences of Performance Measurement," Administrative Science Quarterly 1, 1956, 240-247.
40. Presentation by Peter Thigpen at Stanford Graduate School of Business, February 26, 1991.