Benchmarking service quality in UK electricity distribution networks

Benchmarking

Volumn 16, Issue 1, 2009, Pages 47-69

  Chau, Vinh Sum ^a  

^a UNIVERSITY OF EAST ANGLIA   (United Kingdom)

Author keywords

Benchmarking; Customer services quality; Electricity industry; Performance management; United Kingdom

Indexed keywords

EID: 46149112518     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770910936513     Document Type: Article

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