-
4
-
-
79959760571
-
-
Quality regulation and the regulated industries', Centre for the Study of Regulated Industries, Oxford.
-
BOWDERY J., 1994, 'Quality regulation and the regulated industries', Centre for the Study of Regulated Industries, Oxford.
-
(1994)
-
-
Bowdery, J.1
-
5
-
-
0030534568
-
'Performance measurement in service businesses revisited,'
-
BRIGNALL S. and BALLANTINE J., 1996, 'Performance measurement in service businesses revisited, ' International Journal of Service Industry Management, 7, 1, 6-31.
-
(1996)
International Journal of Service Industry Management
, vol.7
, Issue.1
, pp. 6-31
-
-
Brignall, S.1
Ballantine, J.2
-
6
-
-
79959690958
-
-
Report on customer service performance measures in UK network industries: squeezing hard to improve quality', Centre for Competition and Regulation Working Paper, CCR 02-3, May.
-
CHAU V.S., 2002, 'Report on customer service performance measures in UK network industries: squeezing hard to improve quality', Centre for Competition and Regulation Working Paper, CCR 02-3, May.
-
(2002)
-
-
Chau, V.S.1
-
7
-
-
79959741475
-
'Longitudinal tracer studies: transcending the boundaries of research methodologies for a better middle way'
-
September, Harrogate, UK.
-
CHAU V.S. and WITCHER B.J., 2003, 'Longitudinal tracer studies: transcending the boundaries of research methodologies for a better middle way', Proceedings of the 17th Annual Conference of the British Academy of Management, September, Harrogate, UK.
-
(2003)
Proceedings of the 17th Annual Conference of the British Academy of Management
-
-
Chau, V.S.1
Witcher, B.J.2
-
8
-
-
67249153324
-
'CAQDAS and longitudinal tracer studies: one step forward and two steps back or two steps back for one step forward?'
-
September, St Andrews, Scotland.
-
CHAU V.S. and WITCHER B.J., 2004, 'CAQDAS and longitudinal tracer studies: one step forward and two steps back or two steps back for one step forward?' Proceedings of the 18th Annual Conference of the British Academy of Management, September, St Andrews, Scotland.
-
(2004)
Proceedings of the 18th Annual Conference of the British Academy of Management
-
-
Chau, V.S.1
Witcher, B.J.2
-
9
-
-
84979188687
-
'The nature of the firm'
-
NS)
-
COASE R.H., 1937, 'The nature of the firm', Economica (NS), 4, 386-405.
-
(1937)
Economica
, vol.4
, pp. 386-405
-
-
Coase, R.H.1
-
11
-
-
0034339087
-
'Entrepreneurial privatisation strategies: order of entry and local partner collaboration as sources of competitive advantage'
-
DOH J.P. 2000, 'Entrepreneurial privatisation strategies: order of entry and local partner collaboration as sources of competitive advantage', Academy of Management Review, 25, 3, 551-571.
-
(2000)
Academy of Management Review
, vol.25
, Issue.3
, pp. 551-571
-
-
Doh, J.P.1
-
15
-
-
0002430504
-
'Multitask principal-agent analysis: incentive contracts, asset ownership and job design'
-
HOLMSTROM B. and MILGROM P., 1991, 'Multitask principal-agent analysis: incentive contracts, asset ownership and job design', Journal of Law, Economics and Organization, 7, 24-52.
-
(1991)
Journal of Law, Economics and Organization
, vol.7
, pp. 24-52
-
-
Holmstrom, B.1
Milgrom, P.2
-
16
-
-
0040257187
-
'Tracer studies'
-
in C. Cassell and G. Symon, eds, Sage Publications, London -
-
HORNBY P. and SYMON G., 1994, 'Tracer studies', in C. Cassell and G. Symon, eds, Qualitative Methods in Organizational Research: A Practical Guide, Sage Publications, London, pp. 167-186.
-
(1994)
Qualitative Methods in Organizational Research: A Practical Guide
, pp. 167-186
-
-
Hornby, P.1
Symon, G.2
-
17
-
-
0002923475
-
'Data management and analysis methods'
-
in N. K. Denzin and Y. S. Lincoln, eds, Sage Publications, London -
-
HUBERMAN A.M. and MILES M.B., 1994, 'Data management and analysis methods', in N. K. Denzin and Y. S. Lincoln, eds, Handbook of Qualitative Research, Sage Publications, London, pp. 428-444.
-
(1994)
Handbook of Qualitative Research
, pp. 428-444
-
-
Huberman, A.M.1
Miles, M.B.2
-
18
-
-
44649197264
-
'Theory of the firm: managerial behaviour, agency costs and ownership structure'
-
JENSEN M.C. and MECKLING W.H., 1976, 'Theory of the firm: managerial behaviour, agency costs and ownership structure', Journal of Financial Economics, 3, 305-360.
-
(1976)
Journal of Financial Economics
, vol.3
, pp. 305-360
-
-
Jensen, M.C.1
Meckling, W.H.2
-
19
-
-
0034339119
-
'Microprocesses of institutional change in the context of privatization'
-
JOHNSON G., SMITH S. and CODLING B., 2000, 'Microprocesses of institutional change in the context of privatization', Academy of Management Review, 25, 3, 525-550.
-
(2000)
Academy of Management Review
, vol.25
, Issue.3
, pp. 525-550
-
-
Johnson, G.1
Smith, S.2
Codling, B.3
-
20
-
-
84937379283
-
'Strategic management in hybrid organizations'
-
JOLDERSMA C. and WINTER V., 2002, 'Strategic management in hybrid organizations', Public Management Review, 4, 1, 83-99.
-
(2002)
Public Management Review
, vol.4
, Issue.1
, pp. 83-99
-
-
Joldersma, C.1
Winter, V.2
-
21
-
-
0026494564
-
'The balanced scorecard - measures that drive performance'
-
KAPLAN R.S. and NORTON D.P., 1992, 'The balanced scorecard - measures that drive performance', Harvard Business Review, 70, 1, 71-79.
-
(1992)
Harvard Business Review
, vol.70
, Issue.1
, pp. 71-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
24
-
-
0003621845
-
-
Harvard Business School Press, Boston MA.
-
KOTTER J., 1996, Leading Change, Harvard Business School Press, Boston MA.
-
(1996)
Leading Change
-
-
Kotter, J.1
-
25
-
-
0742289447
-
'Putting the record straight: a critique of methodological choices and the construction of facts: some implications from the sociology of knowledge'
-
LAUGHLIN R., 2004, 'Putting the record straight: a critique of methodological choices and the construction of facts: some implications from the sociology of knowledge', Critical Perspectives on Accounting, 15, 2, 261-277.
-
(2004)
Critical Perspectives on Accounting
, vol.15
, Issue.2
, pp. 261-277
-
-
Laughlin, R.1
-
29
-
-
84982732886
-
'Power, strategy and games: economic regulation of a privatised utility'
-
MELVILLE A., 1994, 'Power, strategy and games: economic regulation of a privatised utility', Public Administration, 72, 3, 385-408.
-
(1994)
Public Administration
, vol.72
, Issue.3
, pp. 385-408
-
-
Melville, A.1
-
30
-
-
0033211797
-
'The balanced scorecard: a necessary good or an unnecessary evil?'
-
MOORAJ S., OYON D. and HOSTETTLER D., 1999, 'The balanced scorecard: a necessary good or an unnecessary evil?' European Management Journal, 17, 5, 481-491.
-
(1999)
European Management Journal
, vol.17
, Issue.5
, pp. 481-491
-
-
Mooraj, S.1
Oyon, D.2
Hostettler, D.3
-
31
-
-
79959742356
-
-
OFFER, Office of Electricity Regulation, HMSO, May.
-
OFFER, 1992, Report on Customer Service 1991/92, Office of Electricity Regulation, HMSO, May.
-
(1992)
Report on Customer Service 1991/92
-
-
-
34
-
-
0000643028
-
'Performance management: a framework for management control systems research'
-
OTLEY D., 1999, 'Performance management: a framework for management control systems research', Management Accounting Review, 10, 363-382.
-
(1999)
Management Accounting Review
, vol.10
, pp. 363-382
-
-
Otley, D.1
-
35
-
-
84981983063
-
'Privatization and agency status: identifying the critical factors for performance improvement'
-
PARKER D., 1995, 'Privatization and agency status: identifying the critical factors for performance improvement', British Journal of Management, 6, 1, 29-43.
-
(1995)
British Journal of Management
, vol.6
, Issue.1
, pp. 29-43
-
-
Parker, D.1
-
36
-
-
79959685134
-
'The dynamics of regulation: performance, risk and strategy in the privatised, regulated utilities'
-
in E.M.F. Wubben and W. Hulsink, eds, Edward Elgar, Cheltenham.
-
PARKER D., 2001, 'The dynamics of regulation: performance, risk and strategy in the privatised, regulated utilities', in E.M.F. Wubben and W. Hulsink, eds, Engineering Competition in European Utilities, Edward Elgar, Cheltenham.
-
(2001)
Engineering Competition in European Utilities
-
-
Parker, D.1
-
37
-
-
7444239004
-
'Economic regulation: a review of issues'
-
PARKER D., 2002, 'Economic regulation: a review of issues', Annals of Public and Cooperative Economics, 73, 4, 493-519.
-
(2002)
Annals of Public and Cooperative Economics
, vol.73
, Issue.4
, pp. 493-519
-
-
Parker, D.1
-
38
-
-
84989040498
-
'Deregulation, choice, risk and performance'
-
REGER R.K., DUHAINE I.M. and STIMPERT J.L., 1992, 'Deregulation, choice, risk and performance', Strategic Management Journal, 13, 3, 189-204.
-
(1992)
Strategic Management Journal
, vol.13
, Issue.3
, pp. 189-204
-
-
Reger, R.K.1
Duhaine, I.M.2
Stimpert, J.L.3
-
39
-
-
0002673625
-
'The regulation of product quality in the public utilities and the citizen's charter'
-
ROVISSI L. and THOMPSON D.P., 1992, 'The regulation of product quality in the public utilities and the citizen's charter', Fiscal Studies, 13, 3, 74-95.
-
(1992)
Fiscal Studies
, vol.13
, Issue.3
, pp. 74-95
-
-
Rovissi, L.1
Thompson, D.P.2
-
40
-
-
79959687446
-
-
Rethinking the role of systems in controlling strategy', Harvard Business School Teaching Note, No: 9-191-091.
-
SIMONS R., 1990, 'Rethinking the role of systems in controlling strategy', Harvard Business School Teaching Note, No: 9-191-091.
-
(1990)
-
-
Simons, R.1
-
42
-
-
79959727988
-
'Opening the black-box of privatisation: an institutional framework to study the process of privatisation'
-
September, London, UK.
-
SPRINGDAL K., 2002, 'Opening the black-box of privatisation: an institutional framework to study the process of privatisation', Proceedings of the 16th Annual Conference of the British Academy of Management, September, London, UK.
-
(2002)
Proceedings of the 16th Annual Conference of the British Academy of Management
-
-
Springdal, K.1
-
43
-
-
0007820945
-
-
UTILITIES ACT, The Stationery Office, London.
-
UTILITIES ACT, 2000, Utilities Act 2000: Chapter 27, The Stationery Office, London.
-
(2000)
Utilities Act 2000: Chapter 27
-
-
-
45
-
-
79959711387
-
-
Determinants of competitive strategy in a regulated utility environment', paper presented to the Strategic Management Society's Annual Conference, October, San Juan, Puerto Rico.
-
VINEY H. and MOUROUTI O., 2004, 'Determinants of competitive strategy in a regulated utility environment', paper presented to the Strategic Management Society's Annual Conference, October, San Juan, Puerto Rico.
-
(2004)
-
-
Viney, H.1
Mourouti, O.2
-
46
-
-
79959696819
-
-
Service quality in regulated monopolies', Centre for Competition and Regulation Working Paper, CCR 02-4, August.
-
WADDAMS PRICE C., BRIGHAM B. and FITZGERALD L., 2002, 'Service quality in regulated monopolies', Centre for Competition and Regulation Working Paper, CCR 02-4, August.
-
(2002)
-
-
Waddams Price, C.1
Brigham, B.2
Fitzgerald, L.3
-
47
-
-
18844421576
-
'Thinking and acting strategically: new challenges for interrogating strategy'
-
WILSON D.C., 2004, 'Thinking and acting strategically: new challenges for interrogating strategy', European Management Review, 1, 1, 14-20.
-
(2004)
European Management Review
, vol.1
, Issue.1
, pp. 14-20
-
-
Wilson, D.C.1
-
48
-
-
0002529039
-
'The changing scale of total quality management'
-
WITCHER B.J., 1995, 'The changing scale of total quality management', Quality Management Journal, 2, 1, 9-29.
-
(1995)
Quality Management Journal
, vol.2
, Issue.1
, pp. 9-29
-
-
Witcher, B.J.1
-
49
-
-
33845946123
-
'Policy management of strategy (hoshin kanri)'
-
March-April
-
WITCHER B.J., 2003, 'Policy management of strategy (hoshin kanri)', Strategic Change, 12, March-April, 83-94.
-
(2003)
Strategic Change
, vol.12
, pp. 83-94
-
-
Witcher, B.J.1
-
50
-
-
0035624729
-
'Hoshin kanri: policy deployment in Japanese-owned UK subsidiaries'
-
WITCHER B.J. and BUTTERWORTH R., 2001, 'Hoshin kanri: policy deployment in Japanese-owned UK subsidiaries', Journal of Management Studies, 38, 5, 651-674.
-
(2001)
Journal of Management Studies
, vol.38
, Issue.5
, pp. 651-674
-
-
Witcher, B.J.1
Butterworth, R.2
-
51
-
-
84925909553
-
'Industrial diversification and internationalisation: some empirical evidence'
-
December
-
WOLF B., 1977, 'Industrial diversification and internationalisation: some empirical evidence', Journal of Industrial Economics, 25, December, 177-191.
-
(1977)
Journal of Industrial Economics
, vol.25
, pp. 177-191
-
-
Wolf, B.1
-
52
-
-
0007070504
-
'A field study of management control systems in manufacturing industry'
-
in J.R. Laurence, ed., Tavistock, London
-
WOODWARD J. and EILON S., 1966, 'A field study of management control systems in manufacturing industry', in J.R. Laurence, ed., Operational Research and the Social Sciences, Tavistock, London, 95-111.
-
(1966)
Operational Research and the Social Sciences
, pp. 95-111
-
-
Woodward, J.1
Eilon, S.2
-
53
-
-
0034339070
-
'Privatization and entrepreneurial transformation: emerging issues and a future research agenda,'
-
ZAHRA S.A., IRELAND R.D., GUTIERREZ I. and HITT M.A., 2000, 'Privatization and entrepreneurial transformation: emerging issues and a future research agenda, ' Academy of Management Review, 25, 3, 509-524.
-
(2000)
Academy of Management Review
, vol.25
, Issue.3
, pp. 509-524
-
-
Zahra, S.A.1
Ireland, R.D.2
Gutierrez, I.3
Hitt, M.A.4
|