Evaluating arrival rate uncertainty in call centers

Proceedings - Winter Simulation Conference

Volumn , Issue , 2006, Pages 2180-2187

  Robbins, Thomas R ^a   Medeiros, D J ^a   Dum, Paul ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

UNCERTAINTY ANALYSIS;

ARRIVAL RATES; CALL CENTERS; GENERAL (CO); PERFORMANCE MEASURE (PF); PERFORMANCE TARGETS; SIMULATION MODELLING; TECHNICAL DESIGNS; TIME VARYING;

COMPUTER SIMULATION;

EID: 46149095300     PISSN: 08917736     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/WSC.2006.323019     Document Type: Conference Paper

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