A call center uses simulation to drive strategic change

Interfaces

Volumn 31, Issue 3, 2001, Pages 87-101

  Saltzman, Robert M ^a   Mehrotra, Vijay ^b  

^a SAN FRANCISCO STATE UNIVERSITY   (United States)

^b Onward Inc   (United States)

Author keywords

Applications industries; Computer electronic; Simulation

Indexed keywords

EID: 0040438195     PISSN: 00922102     EISSN: None     Source Type: Journal    
DOI: 10.1287/inte.31.3.87.9632     Document Type: Article

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