Differences between potential, new and experienced e-customers: Analysis of e-purchasing behaviour

Internet Research

Volumn 18, Issue 3, 2008, Pages 248-265

  Hernández Ortega, Blanca ^a   Jiménez Martínez, Julio ^a   Martín Dehoyos, M José ^a  

^a UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

Consumer behaviour; Electronic commerce

Indexed keywords

EID: 45749096643     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240810883308     Document Type: Article

References (71)

1. Agarwal, R. and Prasad, J. (1997), "The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies", Decision Science, Vol. 28 No. 3, pp. 557-82.
2. Ahn, T., Ryu, S. and Han, I. (2004), "The impact of the online and offline features on the user acceptance of Internet shopping malls", Electronic commerce Research and Applications, Vol. 3, pp. 405-20.
3. Amit, R. and Zott, C. (2000), "Value drivers of e-commerce business models", working paper, Wharton School University of Pennsylvania, Philadelphia, PA.
4. Anderson, R.E. and Srinivasan, S. (2003), "E-satisfaction and e-loyalty: a contingency framework", Psychology and Marketing, Vol. 20 No. 2, pp. 123-38.
5. Atkinson, M.A. and Kydd, C. (1997), "Individual characteristics associated with world wide web use: an empirical study of playfulness and motivation", Database for Advances in Information Systems, Vol. 28 No. 2, pp. 53-62.
6. Bagozzi, R.P. and Yi, P.R. (1988), "On the evaluation of structural equation models", Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
7. Bandura, A. (1977), Social Learning Theory, Prentice-Hall, Inc., Englewood Cliffs, NJ.
8. Bentler, P.M. (1995), EQS Structural Equations Program Manual, Multivariate Software, Inc., Encino, CA.
9. Bhattacherjee, A. (2001a), "An empirical analysis of the antecedents of electronic commerce service continuance", Decision Support Systems, Vol. 32 No. 2, pp. 201-14.
10. Bhattacherjee, A. (2001b), "Understanding information systems continuance: an expectation-confirmation model", MIS Quarterly, Vol. 25 No. 3, pp. 65-79.
11. Bhattacherjee, A. and Premkumar, G. (2004), "Understanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test", MIS Quarterly, Vol. 28 No. 2, pp. 229-54.
12. Bruner, G.C. and Kumar, A. (2005), "Explaining consumer acceptance of handheld Internet devices", Journal of Business Research, Vol. 58 No. 5, pp. 553-8.
13. Castañeda, J.A., Muñoz-Leiva, F. and Luque, T. (2007), "Web acceptance model (WAM): moderating effects of user experience", Information and Management, Vol. 44, pp. 384-96.
14. Chau, P.Y.K. and Hu, P.J. (2001), "Information technology acceptance by individual professionals: a model comparison approach", Decision Sciences, Vol. 32 Nos 4, Fall, pp. 699-719.
15. Chen, L., Gillenson, M. and Sherrel, D. (2002), "Enticing online consumers: an extended technology acceptance perspective", Information & Management, Vol. 39, pp. 705-19.
16. Chou, C.P., Bentler, P.M. and Satorra, A. (1991), "Scaled test statistic and robust standard errors for non-normal data in covariance structure analysis", British Journal of Mathematical and Statistical Psychology, Vol. 44, pp. 347-57.
17. Churchill, J.R. (1979), "A paradigm for developing better measures of marketing construct", Journal of Marketing Research, February, pp. 64-73.
18. Citrin, A., Sprott, D.E., Silverman, S.N. and Stem, D.E. (2000), "Adoption of Internet shopping: the role of consumer innovativeness", Industrial Management & Data System, Vol. 100 No. 7, pp. 294-300.
19. Coviello, N.E., Brodie, R.J. and Munro, H.J. (1997), "Understanding contemporary marketing: development of a classification scheme", Journal of Marketing Management, Vol. 13, pp. 501-52.
20. Dahlen, M. (1999), "Closing in on the Web consumer - a study of Internet shopping attitudes and intentions", working paper, University of Texas, Austin, TX.
21. Davis, F.D. and Venkatesh, V. (2004), "Toward pre-prototype user acceptance testing of new information systems: implications for software project management, Engineering Management", IEEE Transactions, Vol. 51, pp. 131-46.
22. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), "User acceptance of computer technology: a comparison of two theoretical models", Management Science, Vol. 35 No. 8, pp. 982-1002.
23. Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1992), "Extrinsic and intrinsic motivation to use computers in the workplace", Journal of Applied Social Psychology, Vol. 22 No. 14, pp. 1111-32.
24. Dawkins, P. and Reichheld, F. (1990), "Customer retention as a competitive weapon", Directors and Boards, Vol. 14 No. 4, pp. 42-7.
25. Fenech, T. (1998), "Using perceived ease of use and perceived usefulness to predict acceptance of the world wide web", Computer Networks & ISDN Systems, Vol. 30 Nos 1-7, pp. 629-30.
26. Gefen, D. (2000), "It is not enough to be responsive: the role of cooperative intentions in MRP II adoption", The Data Base for Advances in Information Systems, Vol. 31 No. 2, pp. 65-79.
27. Gefen, D., Karahanna, E. and Straub, D.W. (2003), "Inexperience and experience with online stores: the importance of TAM and trust", IEEE Transactions on Engineering Management, Vol. 50 No. 3, p. 307.
28. Gerbing, D.W. and Anderson, J.C. (1988), "An updated paradigm for scale development incorporating unidimensionality and its assessment", Journal of Marketing Research, Vol. 25, pp. 186-92.
29. Goodhue, D.L. (1988), "IS attitudes: toward theoretical and definition clarity", Data Base, Vol. 19 Nos 3/4, Fall/Winter, pp. 6-15.
30. Grönroos, C. (1997), Relationship Marketing: Interaction, Dialogue and Value, Swedish School of Economics, Helsinki.
31. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1999), Multivariate Data Analysis, Prentice-Hall, Englewood Cliffs, NJ.
32. Holland, J. and Baker, S.M. (2001), "Customer participation in creating site brand loyalty", Journal of Interactive Marketing, Vol. 15 No. 4, pp. 34-45.
33. Hubona, G.S. and Kennick, E. (1996), "The impact of external variables on information technology usage behavior", IEEE Proceedings of the Hawai Internacional Conference on System Science, January, Maui, Hawaii.
34. Jöreskog, K. (1971), "Statistical analysis of sets of congeneric tests", Psychometrika, Vol. 36, pp. 109-33.
35. Jöreskog, K. and Sörbom, D. (1993), LISREL 8 Structural Equation Modelling with the Simplis Comand Language, Scientific Software International, Chicago, IL.
36. Kaiser, H.F. (1974), "Little Jiffy, Markk. IV", Educational and Psychological Measurement, Vol. 34, pp. 111-7.
37. Karahanna, E., Straub, D.W. and Chervany, N. (1999), "Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs", MIS Quarterly, Vol. 23 No. 2, pp. 183-213.
38. Klopping, I. and McKinney, E. (2004), "Extending the technology acceptance model and the task-technology fit model to consumer e-commerce", Information Technology, Learning and Performance Journal, Vol. 22 No. 1, pp. 35-48.
39. Koufaris, M. (2002), "Applying the technology acceptance model and flow theory to online consumer behaviour", Information Systems Research, Vol. 13 No. 2, pp. 205-23.
40. Koufaris, M. and Hampton-Sosa, W. (2002), Customer Trust Online: Examining the Role of the Experience with the Web Site, CIS working paper series.
41. Koufaris, M., Pambil, A. and LaBarbera, A. (2001-2002), "Consumer behavior in web-based commerce: an empirical study", International Journal of Electronic Commerce, Vol. 6 No. 2, pp. 131-54.
42. Lai, Y.C. (1995), "Technological acceptance of the Internet in Singapore", academic exercise, Faculty of Business Administration, National University of Singapore, Singapore.
43. Lee, Y., Kozar, K.A. and Larsen, K.R.T. (2003), "The technology acceptance model: past, present, and future", Communications of the Association of Information Systems, Vol. 12, pp. 752-80.
44. Liao, C., Palvia, P. and Lin, H.N. (2006), "The roles of habit and web site quality in e-commerce", International Journal of Information Management, Vol. 26 No. 6, pp. 469-83.
45. Limayem, M., Khalifa, M. and Frini, A. (2000), "What makes consumers buy from Internet? A longitudinal study of online shopping", IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans, Vol. 30 No. 4, pp. 421-32.
46. McDonald, R. (1981), "The dimensionality of test and items", British of Journal of Mathematical and Statistical Psychology, Vol. 34, pp. 110-7.
47. Miyazaki, A.D. and Fernández, A. (2001), "Consumer perceptions of privacy and security risks for online shopping", The Journal of Consumer Affairs, Vol. 35 No. 1, pp. 27-44.
48. Moon, J.W. and Kim, Y.G. (2001), "Extending the TAM for a world-wide-web context", Information & Management, Vol. 38 No. 4, pp. 217-30.
49. Moore, G.C. and Benbasat, I. (1991), "Development of an instrument to measure the perceptions of adopting an information technology innovation", Information Systems Research, Vol. 2 No. 3, pp. 192-222.
50. Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58, pp. 20-38.
51. Novak, T.P. and Hoffman, D.L. (1997), "New metrics for new media: toward the development of web measurement standards", World Wide Web Journal, Vol. 2 No. 1, Winter, pp. 213-46.
52. Nurosis, M. (1993), Statistical Data Analysis, SPSS Inc., Chicago, IL.
53. Oliver, R.L. (1980), "A cognitive model of the antecedents and consequences of satisfaction decisions", Journal of Marketing Research, Vol. 17, September, pp. 460-9.
54. Park, C. and Jun, J.K. (2003), "A cross-cultural comparison of online buying intention: effects of Internet usage, perceived risk, and innovations", International Marketing Review, Vol. 20 No. 5, pp. 533-4.
55. Schiffer, D.B. and Ajzen, I. (1985), "Intention, perceived control, and weight loss: an application of the theory of planned behavior", Journal of Personality and Social Psychology, Vol. 49 No. 4, pp. 843-51.
56. Shih, H. (2004), "An empirical study on predicting user acceptance of e-shopping on the web", Information & Management, Vol. 41, pp. 351-68.
57. Smith, A.D. (2002), "Loyalty and e-marketing issues: customer retention on the web", Quarterly Journal of E-commerce, Vol. 3 No. 2, pp. 149-61.
58. Spreng, R.A., Mackenzie, S.B. and Olshavsky, R.W. (1996), "A re-examination of the determinants of consumer research", Journal of Marketing, Vol. 60, pp. 15-32.
59. Steenkamp, J.P. and Van Trijp, H.C.M. (1991), "The use of Lisrel in validating marketing constructs", International Journal of Research in Marketing, Vol. 8, November, pp. 283-99.
60. Taylor, S. and Todd, P.A. (1995a), "Assessing IT usage: the role of prior experience", MIS Quarterly, Vol. 19 No. 4, pp. 561-70.
61. Taylor, S. and Todd, P.A. (1995b), "Understanding information technology usage: a test of competing models", Information Systems Research, Vol. 6 No. 2, pp. 144-76.
62. Teo, T.S.H., Lim, V.K.G., Lai, R. and Lai, C. (1999), "Intrinsic and extrinsic motivation in Internet usage", OMEGA International Journal of Management Science, Vol. 27 No. 1, pp. 25-37.
63. Thompson, R.L., Higgins, C.A. and Howell, J.M. (1994), "Influence of experience on personal computer utilization: testing a conceptual model", Journal of Management Information Systems, Vol. 11 No. 1, pp. 167-87.
64. Van den Poel, D. and Leunis, J. (1999), "Consumer acceptance of the Internet as a channel of distribution", Journal of Business Research, Vol. 45, pp. 249-56.
65. Venkatesh, V. and Brown, S.A. (2001), "A longitudinal investigation of personal computers in homes: adoption determinants and emerging challenges", MIS Quarterly, Vol. 25 1, March, pp. 71-102.
66. Venkatesh, V. and Davis, F.D. (2000), "A theoretical extension of the technology acceptance model: four longitudinal field studies", Management Sciences, Vol. 46 No. 2, pp. 186-204.
67. Venkatesh, V. and Morris, M.G. (2000), "Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behaviour", MIS Quarterly, Vol. 24 No. 1, pp. 115-39.
68. Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. (2003), "User acceptance of information technology, toward a unified view", MIS Quarterly, Vol. 27 No. 3, pp. 425-78.
69. Vijayasarathy, L.R. (2004), "Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model", Information & Management, Vol. 41, pp. 747-62.
70. Yu, J., Ha, I., Choi, M. and Rho, J. (2005), "Extending the TAM for a t-commerce", Information & Management, Vol. 42 No. 77, pp. 965-76.
71. Gummesson, E. (1999), Total Relationship Marketing. Rethinking Marketing Management from 4Ps to 30Rs, Butterworth-Heinemann, Oxford.